Case Study

City of Jeannette

State:

PA

Population Served:

5K-20K

Type of Organization:

City

Deployment:

Hosted

Former Software

Freedom Systems

Challenges

The City of Jeannette’s existing software did not adequately handle a variety of the city’s needs. It lacked integration between modules, there was limited flexibility to customize reports, and the technical support staff was unable to provide solutions to their daily issues. These factors prompted Jeannette employees to start searching for a new ERP provider.

Action

Jeannette’s staff had a lot to consider during the decision-making process. One of the main factors that motivated their decision was the integration capability between multiple modules, including Code, Tax, and Sanitation. The Edmunds Suite pulls all of the necessary information into one view, providing a complete picture. Other deciding factors included their multi-channel and responsive support platform, consistent upgrades, and company stability.

Implemented Modules

  • Finance Super Suite
  • AR/Business Licensing
  • Payroll
  • Human Resources
  • Utility Billing & Collections
  • Tax Billing & Collections
  • Online Inquiry & Payment Portal
  • Permitting & Code Enforcement
  • Permitting Self-Service
  • Data Vault (online backup)

Results

The Implementation Team assisted the City of Jeannette staff with fitting their business processes into the software applications. Switching to Edmunds enabled the office to streamline their accounting procedures and allowed for greater accuracy and accessibility to data between departments.

 

Download PDF