As 2017 winds to a close, let me be one of the first to wish you and yours a Happy New Year for 2018!

Looking back on 2017

Listed below are the top five most frequently viewed blog posts in 2017, based on page views:

How much is your late fee?

What are these barcodes on my bills?

Do you have a cash handling policy?

What is your leak adjustment policy?

Intelligent Mail barcodes – are you ready…?

Looking ahead to 2018

The coming year will bring about the second bi-annual Utility Staffing Survey. The Utility Staffing Survey, like the Utility Fee Survey in odd number years, will become a regular feature in even numbered years.