Advantages of a Fully Integrated Online Bill Pay System
Now that you have a website (you do have a website don’t you..? If not, please take a look at my first issue here), it’s time to see if...
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Now that you have a website (you do have a website don’t you..? If not, please take a look at my first issue here), it’s time to see if...
As the weather gets warmer and summertime approaches, many utilities face the annual dilemma of how to fairly deal with customers who fill pools or have irrigation systems. Clearly,...
In this issue let’s take a look at some best practices associated with the application for service process. Require a copy of rental agreement or closing documents Have you...
How much is an adequate security deposit? As we saw in my last issue, 60 days of exposure is about the best a utility can hope for, so a...
One of the most popular classes that I teach at utility conferences is entitled “Improving Revenue Collections for Utilities”. Part of this presentation addresses minimizing what I call “days...
Now that you’re accepting credit cards (you are accepting credit cards, aren’t you…?) have your customers caught on? If they have, my bet is that you’re now taking more...
It is no secret that the key to avoiding bad debt and write-offs is getting your customers to pay their final bills. Today, let’s take a look at some...
This issue is primarily targeted at utilities that do not use organization-wide e-mail addresses and calendar, but even if your utility does use an enterprise e-mail system, don’t stop...
Statistics for my blog indicate that the article about convenience fees continues to be the most popular. Apparently, lots of people are searching the internet to learn more about charging convenience...
Does your utility accept credit cards? If your answer is “No”, then my next question to you is “Why not?” I’ve heard many reasons why utilities still don’t accept...