Team

Meet the Edmunds GovTech Team

At Edmunds GovTech, our goal is to serve our customers with the utmost care and service.  More than 70% of our employees are dedicated to customer support and product development. Our team consists of Certified Tax Collectors, Finance Officers, Project Managers, and more.  All services including product development, installation, training, and support are exclusively provided by in-house Edmunds GovTech team.

 

Meet our leadership team!

Bob Edmunds
Owner & Executive Chairman
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Bob Edmunds | Owner & Executive Chairman

Bob started at Edmunds in 1982 as an Associate Programmer. He made significant contributions to the company, and in 1991 was appointed President. His father, Robert R. Edmunds retired a few years later, at which point Bob was then appointed CEO. With his clear vision and team-based collaborative approach, Bob has seen the company evolve to become the East Coast leader in software solutions for local government. He now presides as Executive Chairman, while also advocating for many philanthropic endeavors including: Edmunds’ Family Charitable Trust, Crohn’s & Colitis Foundation, Children’s Hospital of Philadelphia, South Jersey Select AAU Basketball, and more.

James Flynn
Chief Executive Officer
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James Flynn | Chief Executive Officer

Jim assumed the CEO role at EGT in 2019 following service on our Board of Directors.  Jim was recently CEO of SICOM Systems and prior to that was CEO of Maxwell Systems, ERP software providers in the restaurant technology and construction industries, respectively, and portfolio companies of LLR Partners. Prior to Maxwell, Jim founded Naviant, Inc., a data warehousing and direct marketing software business. Prior to Naviant, Jim worked in the software businesses of General Electric Aerospace and GE Information Systems. He is a graduate of the United States Military Academy at West Point and served on active duty as an Infantry Officer for 6 years. Jim and his wife live in Newtown Square, PA.  His three sons currently serve as Army Officers around the globe.

Bill Tobia
Chief Financial Officer
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Bill Tobia | Chief Financial Officer

Bill assumed the role of CFO at EGT in 2019.  Prior to joining us, Bill spent time with EGT during 2019 in his role as Managing Director, Strategic Finance at LLR Partners.  Bill has responsibility for finance and administration matters at EGT.  Prior to his role at LLR, Bill has been a four-time CFO at various private-equity backed software companies, including two LLR Partners’ portfolio companies (i.e. InnaPhase and Maxwell Systems). Bill and his wife live in West Chester, PA.

Ida Taylor
Chief Product Officer
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Ida Taylor | Chief Product Officer

Ida assumed the role of CPO at EGT in 2019 after serving as VP, Operations at Logics, LLC, which we acquired in 2019.  Ida has over 30 years’ experience in Finance & Administration computer solutions in the local municipality market, including similar roles with Accela (Springbrook/KVS).  Her experience ranges from Customer Support, Implementation Services, Product Design, Development Management, Sales & Marketing, and Business Planning & Growth.  Ida attributes her success in the industry to her focus of creating strong partnerships with customers.  Ida attended Canisius College in Buffalo NY in Accounting and Business Administration and is an active member of GFOA in both New York and North Carolina.  Ida is located in our Raleigh, NC office.

Eric Snyder
Chief Revenue Officer
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Eric Snyder | Chief Revenue Officer

Eric joined the EGT team in 2019 and has responsibility for all Sales, Account Management and Marketing functions. Eric brings a 20-year track record of leadership in high-growth, entrepreneurial software companies. With a deep background in digital, customer experience platforms, and core ERP systems at both small and large scale, Eric brings valuable perspective to clients undergoing any business technology transformation. Most recently, Eric was EVP of Business development at Akcelerant Software, followed by EVP of Sales at Temenos USA, as a key executive managing nationwide sales and marketing programs to launch new products, enter new markets and successfully establish organizations as the leaders in their respective markets. Eric lives in Newtown Square, PA with his wife and is a supporter of the arts, nature and local land conservation/preservation initiatives.

Michael Zarzeka
Chief Information Officer
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Michael Zarzeka | Chief Information Officer

Mike joined EGT as Chief Information Officer in 2019.  He is responsible for leading the information technology and customer support services. Previously, Mike was Senior Vice President of Information Technology at SICOM Systems, an ERP provider in the restaurant technology sector, where he led all aspects of information technology, information security, data and analytics. Before SICOM, Mike spent 8 years leading customer operations for Maxwell Systems. He is a graduate of Saint Joseph’s University. Mike and his wife live in Newtown Square, Pa with their four children.

Rich Evoy
Senior Vice President – Special Projects
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Rich Evoy | Senior Vice President – Special Projects

Rich joined Edmunds GovTech in 1992 when there were 28 clients, and it was easy to remember everybody’s name. Prior experiences at Coca-Cola and a regional forms printing company were instrumental as he advanced at Edmunds. Rich enjoys hiking, fishing, community activities, and spending time with his wife, Mary Ann, family, and friends in Medford, NJ.

Ed Spaniel
Senior Vice President – Corporate Development, HR & GC
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Ed Spaniel | Senior Vice President – Corporate Development, HR & GC

Ed joined the EGT team in 2019 and has responsibility for our corporate development, HR and legal functions.  Prior to EGT, Ed held a similar role at SICOM Systems, an ERP provider in the restaurant technology sector, where he managed an m&a program that contributed significantly to SICOM’s growth and successful 2018 sale to Global Payments (NYSE:GPN), a payments technology provider.  Prior to SICOM, Ed was Associate GC of IQVIA (NYSE:IQV), a technology provider to the life sciences industry, where he had principal responsibility for all legal affairs across the Americas, including leadership of a highly-active m&a program establishing IQVIA’s SaaS platform and contributing to its successful 2014 IPO.  Before IQVIA, Ed had similar responsibilities for SDI Health, a technology provider to the life sciences industry, contributing significantly to its growth and successful 2011 sale to IQVIA, following several years as its outside counsel.  Ed’s collaborative approach and prior experience with growth-stage software businesses fits well with EGT’s integrated solutions and customer-first philosophy focused on helping local governments better serve their constituents.  Ed lives in the Mt. Airy section of Philadelphia with his wife and three children.

Chris Easterwood, PMP
Vice President, Professional Services
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Chris Easterwood, PMP | Vice President, Professional Services

Chris joined Edmunds in 2010 as a Software Support Specialist with a degree and background in Accounting. Through the years he has led over 200 implementations, and has also managed our Client Services Team. Chris received his certificate as a Project Management Professional in 2015, and is currently leading our experienced Professional Services Team who is responsible for delivery of our software implementations.

Vito Paladino
Vice President, Product Development
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Vito Paladino | Vice President, Product Development

As Vice President of Product Development at Edmunds, Vito oversees the advancement of the MCSJ product. He and his development team are responsible for the continuous development and improvement of our proprietary software applications.

Jessica Jensen, MBA
Director, Creative Marketing
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Jessica Jensen, MBA | Director, Creative Marketing

Jessica started at Edmunds GovTech in 2009, and she has held various roles under the Marketing, Sales, and the Solutions Consulting Departments. In her current role, she educates customers and prospects about new products and services that can help streamline their processes to help them bring new software on board.

Tom Mancini
Director, Concept Development
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Tom Mancini | Director, Concept Development

Tom received his Computer Science degree from the University of Delaware in 2005. In 2009, he started at Edmunds as a Software Developer working on the MCSJ Software Suite. After 9 years and post-development of our Web and Mobile Apps, Tom became the Director of Concept Development. Tom and his team complete the research and development needed to remain on the forefront of software functionality and ease-of-use.

Susan Thurber
Director, Customer Support
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Susan Thurber | Director, Customer Support

Susan joined Edmunds in February of 2019 with 15 years of Customer Service Management experience. She’s managed teams providing software support and has background overseeing customer service operations in the non-profit sector. She’s skilled at leading exceptional department performance by leveraging techniques and technologies that streamline operations while providing coaching and employee development. Susan holds a B.A. in Psychology from Stockton University.

Jeremy Barretta
Director, Quality Assurance
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Jeremy Barretta | Director, Quality Assurance

Jeremy studied Psychology at Monmouth University and in 1998 began working as an Affirmative Action Specialist in the casino industry. In 1999, he moved into the software industry with a focus on Human Capital Management solutions working with development and testing teams for more than 19 years.  In 2018, he joined Edmunds and leads the Quality Assurance team with over 20 years of experience in software development and testing.

Reid Burchell
Director, IT Services/DevOps
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Reid Burchell | Director, IT Services/DevOps

Reid assumed the role of Director of IT Services/DevOps in 2019 after serving as the Chief Software Innovation Officer at Business Automation Services (BAS), which Edmunds acquired in 2019. Reid has served as a technical lead in many functional areas, with experience ranging from operations and implementations to product design, development, and quality assurance. Reid is a graduate of the Pennsylvania State University with a B.S. in Information Sciences and Technology. Reid lives Malta, NY with his wife and son.

Paul Skibo
Director, Customer Success
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Paul Skibo | Director, Customer Success

Paul graduated from Florida State University with a degree in Management Information Services (MIS) in 2002. After graduation, he started at Edmunds in our IT Services Department, where he helped support our clients’ infrastructure for 7 years. Paul became our Director of Customer Success in 2009, where he is responsible for ensuring that customers achieve their goals using our products and services. Paul is also Chair of our Client Advisory Board and coordinates our Edmunds Edge events.

Jeff Stout
Director, Product Evangelism
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Jeff Stout | Director, Product Evangelism

Jeff received his accounting degree from Pfeiffer University in 1993 and began working as a Treasurer for a municipal government shortly thereafter. In 1998, he started at Edmunds GovTech as a Support Specialist, and a few years later migrated to the Solutions Department as a Consultant. With over 20+ years of local government experience, Jeff is now the Director of Product Evangelism and oversees our Product Evangelists.

James Brown, MBA
Director, Data Services
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James Brown, MBA | Director, Data Services

Jim received his Business Management degree from Rowan University in 2011 and began working as a Business Systems Analyst for McKesson Corporation. During his tenure at McKesson, Jim filled multiple roles in both Business Analysis and Data Architecture with progressive levels of management responsibility. In 2017, he started at Edmunds as a Project Manager and shortly thereafter, he completed his Masters of Business Administration (MBA) at Rutgers University. In 2020, Jim was promoted to Director of Data Services.

Suzanne Fay
Director, Project Management
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Suzanne Fay | Director, Project Management

Suzanne is a graduate of Niagara University, with nearly 20 years of experience within the municipal market space. Her experience ranges from customer support, implementations, client services, and project management.  Upon joining Logics LLC in 2017, she took on the role of Customer Care Advocate focusing on the customer experience and client relationships. In 2019, soon after Edmunds acquired Logics LLC, Suzanne was promoted to Director of Project Management.

141
Total
Employees
42
Employees in Product Development
62
Employees in Customer Support & Success

Team Spotlight

Customer Support | Support Department

Our Customer Support team plays an integral role in the success of our customers. Their positive attitudes and willing personalities guide our customers through a variety of scenarios by diagnosing problems, identifying solutions, and providing supplemental training. This team always delivers the highest level of support and goes above and beyond to make our customers happy!