Meet the Edmunds GovTech Team
At Edmunds GovTech, our goal is to serve our customers with the utmost care and service. More than 70% of our employees are dedicated to customer support and product development. Our team consists of Certified Tax Collectors, Finance Officers, Project Managers, and more. All services including product development, installation, training, and support are exclusively provided by in-house Edmunds GovTech team.
Meet our leadership team!
Owner & Executive Chairman
Bob started at Edmunds in 1982 as an Associate Programmer. He made significant contributions to the company, and in 1991 was appointed President. His father, Robert R. Edmunds retired a few years later, at which point Bob was then appointed CEO. With his clear vision and team-based collaborative approach, Bob has seen the company evolve to become the East Coast leader in software solutions for local government. He now presides as Executive Chairman, while also advocating for many philanthropic endeavors including: Edmunds’ Family Charitable Trust, Crohn’s & Colitis Foundation, Children’s Hospital of Philadelphia, South Jersey Select AAU Basketball, and more.
Chief Executive Officer
Jim assumed the CEO role at EGT in 2019 following service on our Board of Directors. Jim was recently CEO of SICOM Systems and prior to that was CEO of Maxwell Systems, ERP software providers in the restaurant technology and construction industries, respectively, and portfolio companies of LLR Partners. Prior to Maxwell, Jim founded Naviant, Inc., a data warehousing and direct marketing software business. Prior to Naviant, Jim worked in the software businesses of General Electric Aerospace and GE Information Systems. He is a graduate of the United States Military Academy at West Point and served on active duty as an Infantry Officer for 6 years. Jim and his wife live in Newtown Square, PA. His three sons currently serve as Army Officers around the globe.
Chief Financial Officer
Bill assumed the role of CFO at EGT in 2019. Prior to joining us, Bill spent time with EGT during 2019 in his role as Managing Director, Strategic Finance at LLR Partners. Bill has responsibility for finance and administration matters at EGT. Prior to his role at LLR, Bill has been a four-time CFO at various private-equity backed software companies, including two LLR Partners’ portfolio companies (i.e. InnaPhase and Maxwell Systems). Bill and his wife live in West Chester, PA.
Chief Product Officer
Ida assumed the role of CPO at EGT in 2019 after serving as VP, Operations at Logics, LLC, which we acquired in 2019. Ida has over 30 years’ experience in Finance & Administration computer solutions in the local municipality market, including similar roles with Accela (Springbrook/KVS). Her experience ranges from Customer Support, Implementation Services, Product Design, Development Management, Sales & Marketing, and Business Planning & Growth. Ida attributes her success in the industry to her focus of creating strong partnerships with customers. Ida attended Canisius College in Buffalo NY in Accounting and Business Administration and is an active member of GFOA in both New York and North Carolina. Ida is located in our Raleigh, NC office.
Chief Revenue Officer
Eric joined the EGT team in 2019 and has responsibility for all Sales, Account Management and Marketing functions. Eric brings a 20-year track record of leadership in high-growth, entrepreneurial software companies. With a deep background in digital, customer experience platforms, and core ERP systems at both small and large scale, Eric brings valuable perspective to clients undergoing any business technology transformation. Most recently, Eric was EVP of Business development at Akcelerant Software, followed by EVP of Sales at Temenos USA, as a key executive managing nationwide sales and marketing programs to launch new products, enter new markets and successfully establish organizations as the leaders in their respective markets. Eric lives in Newtown Square, PA with his wife and is a supporter of the arts, nature and local land conservation/preservation initiatives.
Chief Information Officer
Mike joined EGT as Chief Information Officer in 2019. He is responsible for leading the information technology and customer support services. Previously, Mike was Senior Vice President of Information Technology at SICOM Systems, an ERP provider in the restaurant technology sector, where he led all aspects of information technology, information security, data and analytics. Before SICOM, Mike spent 8 years leading customer operations for Maxwell Systems. He is a graduate of Saint Joseph’s University. Mike and his wife live in Newtown Square, Pa with their four children.
Director, Quality Assurance
Jeremy studied Psychology at Monmouth University and in 1998 began working as an Affirmative Action Specialist in the casino industry. In 1999, he moved into the software industry with a focus on Human Capital Management solutions working with development and testing teams for more than 19 years. In 2018, he joined Edmunds and leads the Quality Assurance team with over 20 years of experience in software development and testing.
Senior Vice President – Special Projects
Rich joined Edmunds GovTech in 1992 when there were 28 clients, and it was easy to remember everybody’s name. Prior experiences at Coca-Cola and a regional forms printing company were instrumental as he advanced at Edmunds. Rich enjoys hiking, fishing, community activities, and spending time with his wife, Mary Ann, family, and friends in Medford, NJ.
Senior Vice President – Corporate Development, HR & GC
Ed joined the EGT team in 2019 and has responsibility for our corporate development, HR and legal functions. Prior to EGT, Ed held a similar role at SICOM Systems, an ERP provider in the restaurant technology sector, where he managed an m&a program that contributed significantly to SICOM’s growth and successful 2018 sale to Global Payments (NYSE:GPN), a payments technology provider. Prior to SICOM, Ed was Associate GC of IQVIA (NYSE:IQV), a technology provider to the life sciences industry, where he had principal responsibility for all legal affairs across the Americas, including leadership of a highly-active m&a program establishing IQVIA’s SaaS platform and contributing to its successful 2014 IPO. Before IQVIA, Ed had similar responsibilities for SDI Health, a technology provider to the life sciences industry, contributing significantly to its growth and successful 2011 sale to IQVIA, following several years as its outside counsel. Ed’s collaborative approach and prior experience with growth-stage software businesses fits well with EGT’s integrated solutions and customer-first philosophy focused on helping local governments better serve their constituents. Ed lives in the Mt. Airy section of Philadelphia with his wife and three children.
Chris Easterwood, PMP
Vice President, Professional Services
Chris joined Edmunds in 2010 as a Software Support Specialist with a degree and background in Accounting. Through the years he has led over 200 implementations, and has also managed our Client Services Team. Chris received his certificate as a Project Management Professional in 2015, and is currently leading our experienced Professional Services Team who is responsible for delivery of our software implementations.
Vice President, Product Development
As Vice President of Product Development at Edmunds, Vito oversees the advancement of the MCSJ product. He and his development team are responsible for the continuous development and improvement of our proprietary software applications.
Vice President, Concept Development
Tom received his Computer Science degree from the University of Delaware in 2005. In 2009, he started at Edmunds as a Software Developer working on the MCSJ Software Suite. He was instrumental in creating a number of our Web and Mobile app solutions and is currently leading the charge on our next-generation offering. The Concept Development Team completes the research and development needed to remain on the forefront of software functionality and ease-of-use. Tom helps oversee and coordinate efforts across our full development team while driving innovation and staying up to date with the latest technologies and trends in the industry.
Vice President, Customer Support
Jeff received his Accounting Degree from Pfeiffer University in 1993 and began working for a municipal government shortly thereafter. In 1999, he started at Edmunds GovTech as a Support Specialist, and a few years later migrated to the Solutions Department as a Consultant. During this time, he participated in dozens of user group conferences and events where he was able to build strong personal relationships with many of our users. These opportunities have allowed him to gain a 360° view of our business and the customers we serve. With 20+ years of municipal government experience, Jeff uses his experience to help enhance our level of service and improve the customer’s journey with EGT.
James Brown, MBA
Director, Data Services
Jim received his Business Management degree from Rowan University in 2011 and began working as a Business Systems Analyst for McKesson Corporation. During his tenure at McKesson, Jim filled multiple roles in both Business Analysis and Data Architecture with progressive levels of management responsibility. In 2017, he started at Edmunds as a Project Manager and shortly thereafter, he completed his Masters of Business Administration (MBA) at Rutgers University. In 2020, Jim was promoted to Director of Data Services.
Director, IT Services/DevOps
Reid assumed the role of Director of IT Services/DevOps in 2019 after serving as the Chief Software Innovation Officer at Business Automation Services (BAS), which Edmunds acquired in 2019. Reid has served as a technical lead in many functional areas, with experience ranging from operations and implementations to product design, development, and quality assurance. Reid is a graduate of the Pennsylvania State University with a B.S. in Information Sciences and Technology. Reid lives Malta, NY with his wife and son.
Frank received his Mathematics Degree from Gwynedd Mercy College in 2013 and began working with the Harlem Globetrotters Inc. as a professional basketball player on the opposing Washington Generals team. In 2014, he started at Edmunds as a member of the Software Support Specialist Team. Since then, he has successfully implemented more than 120 ERP projects, all while providing customer support at the highest level. In 2020, Frank was promoted to Director of Implementations. He works daily with our Data Services, Project Management, and Client Services teams to ensure clients are implemented and supported successfully.
Director, Project Management
Suzanne is a graduate of Niagara University, with nearly 20 years of experience within the municipal market space. Her experience ranges from customer support, implementations, client services, and project management. Upon joining Logics LLC in 2017, she took on the role of Customer Care Advocate focusing on the customer experience and client relationships. In 2019, soon after Edmunds acquired Logics LLC, Suzanne was promoted to Director of Project Management.
Lauren joined Edmunds GovTech in early 2020 with over 15 years of Sales Operations experience. She has a diverse array of experience implementing and customizing CRM for Fortunate 500 companies as well as non-profits. Lauren manages all aspects of CRM development and maintenance to enhance the Edmunds GovTech customer experience across all departments including Sales and Customer Support.
Jessica Jensen, MBA
Director, Creative Marketing
Jessica started at Edmunds GovTech in 2009, and she has held various roles under the Marketing, Sales, and the Solutions Consulting Departments. In her current role, she educates customers and prospects about new products and services that can help streamline their processes to help them bring new software on board.
Director, Account Management
Susan began her journey at EGT in February of 2019 in Customer Support. She holds a B.A. in Psychology from Stockton University and has utilized her background in streamlining operations and enhancing department performance to revamp the customer journey. Susan transitioned to the Sales & Marketing team as the Director of Account Management to utilize her leadership skills and help grow a revenue-generating team of Account Managers. In her new position, she will continue to leverage techniques and technologies to streamline operations, while coaching and providing employee development opportunities.
Director, Product Evangelism
Jeff started with EGT in 2008 and has held various positions across the Product and Customer Service Departments. As the Director of Product Evangelism, Jeff and his team share their excitement for the Edmunds Software Solutions with the marketplace. By engaging prospective customers with interviews and demonstrations, the Evangelist Team gains insights that are used to drive enhancements and education efforts across the organization. Jeff and his wife, Amanda, live in Margate, NJ with their dog, Olive. They share a love for the beach, the bay, and local pizzerias.
Director, Customer Success
Paul graduated from Florida State University with a degree in Management Information Services (MIS) in 2002. After graduation, he started at Edmunds in our IT Services Department, where he helped support our clients’ infrastructure for 7 years. Paul became our Director of Customer Success in 2009, where he is responsible for ensuring that customers achieve their goals using our products and services. Paul is also Chair of our Client Advisory Board and coordinates our Edmunds Edge events.
Our Customer Support team plays an integral role in the success of our customers. Their positive attitudes and willing personalities guide our customers through a variety of scenarios by diagnosing problems, identifying solutions, and providing supplemental training. This team always delivers the highest level of support and goes above and beyond to make our customers happy!