Frank started at Edmunds in 2014 as a member of our Client Services Team. He holds a B.S. degree in Mathematics from Gwynedd Mercy College. During his early years at Edmunds, Frank learned every aspect about our software from front-end customer support to the back-end development process. In 2019, Frank was promoted to a Senior Level Implementation Consultant working with our most complex implementations. He ensured that our customers were implemented with the highest level of detail and provided quality customer care. After successfully implementing more than 150 ERP modules, Frank was promoted in 2020 to the Director of Implementations. In this role he works hand in hand with our Implementation Consultants to ensure that each and every project is delivered to the highest level of customer satisfaction.
Frank’s main objective is to ensure our customer’s success throughout their system implementation lifecycle. He is responsible for managing the project implementation teams, monitoring all implementation tasks and training for each project, ensuring on time delivery of all project deliverables, and driving client success through go-live. Frank is also responsible for training improvement initiatives internally at EGT that are focused on providing the most efficient, effective and engaging customer training experiences possible.