Description

The Edmunds GovTech (EGT) Sales Development Representative (SDR) Manager is a marketing and sales position with an industry-leading provider of local government ERP software solutions. This role owns the performance of the SDR team and is measured on pipeline growth and the quality of qualified opportunities passed to sales. This position is located in Northfield, NJ and reports to the VP of Marketing. 

$70,000 – $85,000 plus incentive

Expectations

We rely on our Sales Development Representative Manager to:

• Manage the SDR team, ensuring that the team is carrying out Salesloft campaigns with current messaging, measuring success of outreach and frequency, and adjusting future activities to increase pipeline
• Coach SDRs daily through live call shadowing, call recording reviews, and 1:1s, using Salesloft data to identify patterns, skill gaps, and coaching moments across the team
• Run and refine the outbound cadence and sequencing strategy in Salesloft, ensuring SDRs are executing plays consistently and effectively
• Make cold calls to model best practices, jump into live coaching moments, and stay close enough to the work to coach with credibility
• Own and continuously refine the lead qualification process (e.g., BANT), tightening criteria based on what converts downstream
• Drive team quota attainment for qualified meetings/opportunities and overall pipeline contribution
• Analyze call and activity data in Gong and Salesloft to spot trends, identify top performer behaviors, and scale them across the team
• Deliver structured feedback loops: call scorecards, roleplay sessions, and skill-building programs tied to specific competencies (discovery, objection handling, qualification, best practices, government trends)
• Create and build automation rules and flows in Salesloft and Gong
• Partner with Sales and Marketing leadership to align qualification standards, messaging, and lead routing
• Hire, onboard, and ramp new SDRs against a clear coaching and LMS platform
• Work with Regional Sales Directors, VP of Sales, and VP of Marketing to ensure quality assurance and proper lead qualification for additional coaching
• Assist with tasks assigned by VP of Marketing with input from the VP of Sales, Regional Sales Directors, and Chief Revenue Officer

Success

We find that the most successful Sales Development Representative Manager accomplishes:

• Consistent, measurable improvement in team qualification-to-opportunity conversion rates
• A qualification process that’s documented, understood, and consistently applied across the team
• SDRs who can point to specific coaching moments that changed how they work calls
• Pipeline growth that tracks ahead of win-rate metrics to support pipeline attainment

Qualifications

We find that our most impactful Sales Development Representative Manager possesses:

• Bachelor’s degree
• 2+ years managing or coaching an SDR/BDR team, ideally in a B2B or Government SaaS environment
• Hands-on proficiency with Salesforce, Salesloft, and Gong and comfortability building cadences, creating automations, being the system admin, pulling conversation analytics, and using both tools daily, not just reporting off them
• A track record of improving team performance through coaching, not just managing to a number
• Strong grasp of qualification frameworks and experience refining them based on downstream conversion data
• Excellent communication skills; especially to give direct, specific feedback on calls constantly
• Comfortable being on the phone and coaching in real time, not just after the fact
• Interest in remaining up-to-date on industry trends and insights, pivoting calls and priorities as trends develop
• Comfort level with technology, marketing campaigns, and marketing automation
• Desire to learn in fast-paced environment

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Apply Now

Position Description

The Project Manager is a key member of the Professional Services team and will report to the Director of Project Management.  The Project Manager will be the primary point of contact for EGT software implementations and will take on the responsibility of planning and monitoring the project plan through successful completion and go-live.

$85,000 – $110,000 (Employer est)

Expectations

Our Project Managers have the following responsibilities:

• Develop and manage the overall implementation project plan from start to finish for multiple ERP software projects concurrently
• Manage project communication for all internal and external project stakeholders
• Conduct kick-off meetings and consistent project touchpoints during the software implementation
• Deliver concise project updates as needed to internal and external project stakeholders and keep internal systems up to date
• Document and communicate lessons learned to continually improve implementation processes
• Manage assignment and calendars of project resources across Implementation and Data Services team to meet project objectives
• Work with other project managers to ensure overall team resources are utilized at capacity to deliver EGT software and meet business delivery and revenue objectives

Qualifications

We find that our most impactful Project Managers possess:

• Bachelor’s Degree in Business or IT related subject area
• PMP certification preferred but not required
• Internal Candidates – Applicable knowledge and experience of EGT products preferred with a minimum of 4 years of experience working on implementations and must have worked in a senior level capacity.

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Apply Now

Position Description

This position is responsible for interacting directly with our clients to discover, acquire, and extract data from their legacy software systems using a wide range of technologies such as SQL, Python, and reporting systems. This role is a fast-paced position that involves working on multiple client engagements at various points within the SDLC. Great communication skills, being detail oriented, and overall organization skills are a must.

$60,000 – $75,000 (Employer est) 

Expectations

Our Data Analysts have the following responsibilities:

• Work on a team of developers, analysts, and consultants focused on data acquisition and migration.
• Perform data acquisition techniques for gathering system requirements.
• Extract data from a wide variety of structured, semi-structured, and unstructured formats.
• Assist in the development of process automations using scripting languages such as Python and bash.
• Leverage technical platforms and SQL database scripts to develop data extraction methods.
• Deliver high-quality customer service.

Qualifications

We find that our most impactful Data Analysts possess:

• Bachelor’s degree in computer science, business, accounting, finance or equivalent work experience.
• 1-3 years of experience in professional services, client implementation, and/or data migrations.
• Experience with Database Management Systems (MSSQL, Oracle, AS400, MySQL, etc.)
• Experience with scripting languages such as Python, bash, PowerShell is a plus.
• Knowledge of generalized business practices, accounting, finance, and payroll is a plus.

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Apply Now

Position Description

Edmunds GovTech builds ERP software that municipalities, counties, authorities, and special districts depend on to keep a community running.  We serve more than 2,300 government customers, and our Customer Success team is how we make sure every one of them gets full value from what they bought.  This is the proactive, relationship-driven side of the house: you reach out first, guide adoption, spot risk early, and make renewal a formality rather than a conversation.  You’ll have a playbook, a defined cadence, a system of record, and a Customer Experience Manager alongside you to take the heavy escalations, so you can spend your time where you’re strongest, with customers.

$65,000 – $85,000 (Employer est)

Expectations

We rely on our Customer Success Managers to:

• Own the handoff and the go-live. Take the baton form Professional services, meet the client together, inventory open items, and run a welcome call that sets honest expectations on support channels, service level agreements, and self-help resources
• Drive adoption and value. Make sure customers use what they bought, completely and correctly. Promote the integrated suite across Finance, Tax, and Utility, and point teams to role-based learning paths
• Run the health cadence. Perform bi-weekly check-ins for the first 90 days post-go-live, then a tier-based rhythm to review open items, case volume, survey feedback, and progress against the customer’s short-and long-term goals, then mark account health in Vitally.
• Lead annual business reviews for top accounts. Frame the conversation around two questions: are we meeting your goals, and how do we maximize your ROI? Keep a living stakeholder map of decisionmakers, champions, and daily users
• Catch risk early and drive it down. Record risks, build action plans, and partner with the Customer Experience Manager on escalations, staying close to the relationship throughout
• Surface growth. Spot were added modules, services, or training would genuinely help, and create opportunities in Salesforce for the Sales team to pursue
• Own renewals and retention for your book of business
• Carry the customer’s voice. Distribute net promotor score (NPS) survey twice a year, follow up by respondent type and turn promoters into references and testimonials. Feed patterns back to Leadership, Product, and Support, closing the loop is how feedback becomes change.
• Show up where your customers are. Help plan, promote, and attend educational events and webinars, in person and virtual.

Requirements

We require that our Customer Success Manager exhibit:

• Excellent organizational and time management skills 
• Exceptional written and verbal communication skills 
• Strong analytical and problem-solving skills 
• A track record of improving retention, adoption, NPS, and customer success-sourced opportunities handed to the Sales team
• Accountability for outcomes: revenue and logo retention across your book, adoption and utilization against what customers purchased, the health distribution of accounts, NPS, and customer success-sourced opportunities handed to Sales

Qualifications

We find that many of our most impactful Customer Success Managers possess:

• Bachelor’s degree
• Knowledge of customer service practices
• Experience with local government, public sector, or another regulated, mission-critical domain
• Minimum of 3 years’ experience in customer success, account management, or customer service role 
• Familiarity with ERP or financial management software, general ledger, payroll, permitting, and tax or utility billing
• Hands-on time in Vitally, Salesforce, or comparable customer success and CRM platforms

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, NJ, Clifton Park, NY, and Raleigh, NC and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Apply Now

Description

The Implementation Consultant is responsible for executing several critical activities throughout our ERP software implementations including gathering business and workflow requirements, gap analysis, data conversion review, validation, training, and system configuration. 

$65,000-$80,000 (Employer est) based on experience

Expectations

We rely on our Implementation Consultant to maintain and grow our customer relationships through:

• Lead clients through successful implementation of EGT ERP Software Products.
• Review and identify customer business process and workflow requirements.
• Use subject matter expertise to consult clients on optimal use of our products for their business.
• Educate and train users on software functionality, remote or onsite.
• Work with client and QA analysts on data mapping documents while delivering high-quality customer service.
• Validate data conversions are accurate and meet project scope requirements.
• Provide instruction and guidance to clients for proper data review and validation.
• May work with QA and Product Management teams to document and test product features and change requests.
• Create training agendas, client specific process documentation, and other required project documents.
• Ability to use technical tools such as MS SQL, My SQL, Adobe LiveCycle, Monarch to assist with various project tasks.
• May create custom forms and reports for client specific needs.
• Organize project documentation and keep internal project tracking systems up to date.

Requirements

We require that our Implementation Consultant exhibit:

• Strong analytical and problem-solving skills
• Strong communication and interpersonal skills
• Excellent technical ability to learn software system 

Qualifications

We find that many of our most impactful Implementation Consultant possess:

• Bachelor’s degree or Equivalent Professional Experience in related field
• Prior experience using MCSJ Software

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Apply Now