The Edmunds GovTech Blog

Year: 2014

By Gary Sanders | 12.09.14

Recently, in one of the listservs I subscribe to, the question was asked about how other utilities notify customers after they have been disconnected for non-payment. I found that to be an intriguing question, because it’s not…

By Gary Sanders | 10.28.14

If you’ve been reading the Utility Information Pipeline for any length of time, you know that bank drafts are the easiest way to collect payments. The challenge is – how do you get more customers to…

By Gary Sanders | 10.07.14

We had a new customer go live last week and, interestingly, they don’t accept cash payments in their office. This seemed odd at first, but the more I thought about it, the more it made…

By Gary Sanders | 09.23.14

When is your due date? What date do your customers think is your due date? If the answer to these two questions isn’t the same, you have a problem. Conflicting due dates In a sales…

By Gary Sanders | 08.26.14

According to the statistics for this blog, one of the top five all time posts is this one dealing with training new hires. Funnel effect One of the reasons this post is in the top five may…

By Gary Sanders | 08.12.14

Recently, I received a call from the town manager of one of our customers who is also a subscriber to the Utility Information Pipeline. The town had experienced a number of customers with higher than…

By Gary Sanders | 07.29.14

Have you seen any of the negative publicity that Detroit is getting for cutting off water to delinquent customers? I read this story online over the weekend and wasn’t surprised to read that Detroit was finally starting…

By Gary Sanders | 07.15.14

If you’ve ever asked a question and gotten the dreaded answer of “that’s the way we’ve always done it,” then your organization could be suffering from what I call TTWWADI syndrome. Is TTWWADI syndrome holding…

By Gary Sanders | 07.01.14

Recently, I’ve done sales presentations for several utilities that don’t charge a fee for initiating service. Excellent source of revenue Many utilities try to keep rate increases that impact all customers to a minimum, but…

By Gary Sanders | 06.17.14

Which is the better method of assessing a late payment penalty – a flat amount or a percentage of the past due amount? Purpose of a late fee Charging a late fee serves two purposes…

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