Customer Success Team

Paul Skibo leads the Customer Success team, helping clients maximize the value of their software investment and achieve their operational goals. With more than two decades at Edmunds GovTech, he brings a deep understanding of customer needs and long-term partnership development. Outside of work, Paul enjoys spending time with family and exploring technology.

Education: Bachelor’s degree in Management Information Systems, Florida State University

Ruben Alava works closely with customers to build strong relationships and help them maximize the value of their Edmunds GovTech solutions. He is committed to delivering exceptional service through communication, insight, and responsiveness. Outside of work, Ruben enjoys traveling, camping, and learning new skills.

Education: University of South Florida

Taylor Filling serves as a trusted advisor for customers across multiple regions, helping organizations achieve success with the Edmunds GovTech software suite. She is focused on customer engagement, adoption, and long-term partnership development. Outside of work, Taylor enjoys hiking with her dog and discovering new coffee blends.

Tom Farkas helps customers achieve their goals by providing guidance, support, and strategic account management. His background in client services and business development helps foster strong customer relationships. Outside of work, Tom enjoys traveling and spending time outdoors with his family.

Ken Gildersleeve works closely with customers to understand their needs and help them maximize the value of Edmunds GovTech solutions. He also helps round out the teams’ knowledge by leveraging his experience supporting the BAS product line. His experience in sales and customer engagement provides valuable insight into customer success. Outside of work, Ken enjoys riding his motorcycle and traveling with family.

Education: Westchester Community College

Chris Nance partners with customers to support adoption, engagement, and long-term success. He brings extensive experience in government technology and customer-facing roles, helping organizations achieve their objectives. Outside of work, Chris enjoys traveling, exploring national parks, and spending time with his family.

Education: Bachelor’s Degree in Financial Accounting, Florida Atlantic University

Steven May works closely with customers to provide practical guidance and help them get the most from their Edmunds GovTech software. His previous experience supporting Finance and Payroll gives him a strong understanding of the software and customers’ needs. Outside of work, Steven enjoys video and board games, visiting Disney and Universal, and attending metal concerts and festivals.