Customer Success Team

Supporting our customers to maximize your success

Committed to your success

The Edmunds Customer Success Team is committed to providing responsive support to our customers to maximize your success. Leveraging deep industry expertise and a commitment to understanding customers’ needs, our team is here to ensure that every customer is realizing the full value of our solution. We regularly connect with our customers to aid in onboarding, gather customer feedback, ensure utilization across your municipality, and much more. Click your customer success manager’s photo below to learn more.

Paul Skibo

Director of Customer Success

Paul Skibo earned his B.S. in Management Information Systems from Florida State University and began working at Edmunds GovTech in 2002, where he started as a Network Technician in our IT Department, before transitioning into the role of Customer Relations Director in 2008. Now, as the Director of Customer Success, Paul heads our customer advocacy team committed to helping customers achieve their goals by utilizing our products and services completely and efficiently.

Headshot Paul Skibo

Paul Skibo

Director of Customer Success

 

Shane Ireland

Account Manager – BAS & Logics Product Lines

I have been with Edmunds GovTech since October 2013 as an Account Manager, working with clients across the various software platforms. My philosophy has always been to be a client advocate by engaging appropriate internal resources to assist with client issues, addressing additional services that Edmunds GovTech can provide to streamline processes, and providing a forward thinking vision for our clients. I look forward to working with you.

Prior to joining Edmunds GovTech in 2013, I graduated from North Carolina State University and owned my own company providing wireless connectivity to the kiosk industry for 10 years. I am currently located in Raleigh, NC.

609-645-7333 ext. 3012

Headshot Shane Ireland

Shane Ireland

Account Manager – BAS & Logics Product Lines

 

Taylor Filling

Customer Success Manager – MCSJ Product Line

I have been working at Edmunds GovTech since 2020, starting out as a Business Development Representative on the sales and marketing team. I became a Customer Success Manager in 2021. As the Customer Success Manager for MCSJ customers in North Carolina, South Carolina, Virginia, and parts of New Jersey, I’ll be your main point of contact for all things MCSJ. I am looking forward to working with you and can’t wait to help you get the most out of our Edmunds GovTech software suite.

I like trying new flavors of coffee from different companies (recommendations are always appreciated) and going on hikes with my dog!

609-645-7333 ext. 1638

Tfilling 281x281

Taylor Filling

Customer Success Manager – MCSJ Product Line

 

Essam Hafiz

Customer Success Manager – MCSJ Product Line

After several internships in our nation’s capital, I began my journey with Edmunds GovTech. For a year, I built relationships as a Sales Development Representative, and now, I have the opportunity to add value to the customer experience as the Customer Success Manager for MCSJ customers in Connecticut, Delaware, Maryland, Massachusetts, New Hampshire, New York, Pennsylvania, Rhode Island, and parts of New Jersey.

I recent graduated with an MBA, and some of my hobbies include soccer, traveling to other countries, summers on the beach, working out, and enjoying quality time with my friends and family.

As your Customer Success Manager I will be your advocate and trusted advisor for your local government, as well as your main point of contact for all of your needs, whether that be regarding any issues or recommendations on any additional services that we may offer.

609-645-7333 ext. 1639

Essam Hafiz Headshot

Essam Hafiz

Customer Success Manager – MCSJ Product Line

 

Abdullah Bukhari

Customer Success Manager – MCSJ Product Line

I have been at Edmunds GovTech since 2019, providing MCSJ support to clients with various modules. In 2021, I transitioned to a Customer Success Manager for Alabama, Florida, Georgia, Tennessee, and parts of New Jersey.

I am your advocate here at Edmunds GovTech, and it is my goal to be an asset to your organization. I truly care about you and your local government’s success, and I am here to be the person you can count on for anything MCSJ related. Aside from work, I love traveling and networking and am currently a graduate student pursuing an MBA.

609-645-7333 ext. 1309

Abdullah Bukhari Headshot

Abdullah Bukhari

Customer Success Manager – MCSJ Product Line