Most people have heard this term mentioned at some point. What exactly is a firewall though? In an automobile, the firewall is the part of the vehicle’s framework that separates the engine compartment from the…
The Edmunds GovTech Blog
The Latest Blog Articles for Municipal Government and Utility Software
Payroll and Human Resource personnel are integral players for local governments. Much like a good point guard, they often assist and handle a variety of complex endeavors that require a high degree of upkeep to…
Eleven months ago, I wrote about the effect of suspending convenience fees due to COVID-19. That blog post focused on a utility that saw a dramatic increase in the number of customers paying online or…
An investment of any kind should always include the process of evaluating the opportunity cost. This economic theory helps to show the loss or potential gain from other alternatives when one of those alternatives are…
Tomorrow, June 30, is Social Media Day – also known by the hashtag #SMDay – so this is a good opportunity to talk about social media use by utilities. Does your utility have a Facebook…
I was recently relayed a request from a customer inquiring about adoption rates for online bill pay and how implementing it might impact the workload for the utility. Let’s take the easy way out and…
When something goes wrong or you need help, your first thought should always be to ask for it, and who better to ask than Customer Support. In order to resolve an issue or receive the…
More than a year has passed since the pandemic started, and we are now seeing the shift of everyday life slowly return back to normal. While this is great to see, it is important to…
Based on a question from a reader of my blog, the 2021 Utility Fee Survey included two additional questions which were not included in previous fee surveys: On average, what percentage of your accounts are…
Payroll is an essential function that every business must manage, and local governments are no exception. The ultimate argument when it comes to payroll has two faces: outsource operations or keep it in-house. While each…