As ransomware attacks continue to rise beyond totals reported at the beginning of the pandemic, it is clear that cybersecurity measures are growing increasingly more important. The move to remote work environments has been one…
The Edmunds GovTech Blog
The Latest Blog Articles for Municipal Government and Utility Software
Over the course of the past two months, I’ve been conducting the 2021 Utility Fee Survey. This is the fifth Utility Fee Survey dating to 2012 and subsequent fee surveys in 2015, 2017, and 2019.…
We’ve put together 11 features that you should consider when looking for a new ERP software provider. These findings are based on aggregate customer feedback and longstanding industry experience. Anytime, anywhere remote access. Look for…
As utilities have dealt with COVID-19 and being closed to the public, many have appreciated not dealing with interruptions from walk-in customers. Some are even planning to stay closed to the public, even after life…
The topics of cybersecurity and data protection continue to dominate the workplace and news. Organizations must routinely strategize to prepare for disasters and cyberattacks. Is having a secure network and backing up your data enough…
With the onset of COVID-19, many utilities scrambled to figure out how to work from home or, at the very least, work in offices closed to customers. For some utilities, this meant finding ways to…
In my previous IT blog post, Benefits of Utilizing a Managed IT Service Provider, I reviewed the different types of Managed IT Services, which have become a popular addition to our suite of product and…
We are all acutely aware of the impact COVID-19 has had on utility operations and the ability of your customers to pay their bills. For that reason, I included questions in the 2021 Utility Fee…
As we dive into 2021, we are reminded that with a new year comes new cyber risks for organizations. Our goal is to prepare and inform you on how to best handle these difficult situations.…
I was contacted over the weekend by a freelance writer who is updating an article he originally wrote in 2017 regarding utilities charging convenience fees for credit card payments. His inquiry prompted me to compare…