This is the second of two consecutive Utility Information Pipelines reporting the results of the 2020 Utility Staffing Survey. 116 utilities, representing 20 states, ranging in size from 232 to 285,000 active accounts participated in…
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For the past few months, I’ve been conducting the 2020 Utility Staffing Survey. This survey has become a biennial survey, alternating years with the Utility Fee Survey. The initial Utility Staffing Survey was in 2016…
Strengthen Your Password Discussions surrounding passwords occur from time to time, and for good reason. Throughout our daily lives, there are dozens of accounts associated with our email addresses and/or mobile phone numbers. Whether it…
Following the discussion from the last issue about creating payment plans for customers impacted by COVID-19, today we’ll focus on ways to try to keep customers paying. But, before we do that, I have a…
Following up from two Utility Information Pipelines ago about how utilities are dealing with the COVID-19 virus and the last issue about the financial impact of the pandemic, this issue takes a closer look at…
Following up on the last Utility Information Pipeline about how utilities are dealing with the COVID-19 virus, this issue will examine the financial impact of the pandemic. As you might imagine, it is not a…
The thing on most everyone’s mind these days is the COVID-19 virus. My hope is that each person reading this is safe and taking all the proper precautions to stay healthy and not spread the…
Have you ever wondered if your office is understaffed…? Do you need to justify a new position to management…? Here’s your chance to find out! You’re invited to participate in the 2020 Utility Staffing Survey.…
Continuing with the theme of examining trends over the four years of the Utility Fee Survey – 2012, 2015, 2017, and 2019, this installment looks at application fees. An application fee, or service initiation fee,…
Recent Utility Information Pipelines have been examining trends over the four years of the Utility Fee Survey – 2012, 2015, 2017, and 2019, and this one continues that theme. With this installment, let’s take a look at what I…