The Edmunds GovTech Blog

A few months ago, during a software presentation, a prospect asked about outsource printing and ebilling and mentioned that, with new software, he hoped to move to outsource billing with no increase in cost. His…

In a very early blog post, I wrote about improving final bill collection rates. That blog post mentioned using the proper US Postal Service endorsement but didn’t go into any detail about them. As I…

Most people have heard this term mentioned at some point. What exactly is a firewall though? In an automobile, the firewall is the part of the vehicle’s framework that separates the engine compartment from the…

Payroll and Human Resource personnel are integral players for local governments. Much like a good point guard, they often assist and handle a variety of complex endeavors that require a high degree of upkeep to…

Eleven months ago, I wrote about the effect of suspending convenience fees due to COVID-19. That blog post focused on a utility that saw a dramatic increase in the number of customers paying online or…

An investment of any kind should always include the process of evaluating the opportunity cost. This economic theory helps to show the loss or potential gain from other alternatives when one of those alternatives are…

Tomorrow, June 30, is Social Media Day – also known by the hashtag #SMDay – so this is a good opportunity to talk about social media use by utilities. Does your utility have a Facebook…

I was recently relayed a request from a customer inquiring about adoption rates for online bill pay and how implementing it might impact the workload for the utility. Let’s take the easy way out and…

When something goes wrong or you need help, your first thought should always be to ask for it, and who better to ask than Customer Support. In order to resolve an issue or receive the…

More than a year has passed since the pandemic started, and we are now seeing the shift of everyday life slowly return back to normal. While this is great to see, it is important to…