Last week I gave my Improving Revenue Collections for Utilities presentation before a live audience for the first time since COVID-19 began. I’ve done several (and have two more scheduled) virtual presentations, including WaterPro 2020,…
The Edmunds GovTech Blog
The Latest Blog Articles for Municipal Government and Utility Software
The current best practice for new construction is to require a separate meter for each unit (primarily apartments or stores) in a multiple-unit building. However, some utilities have grandfathered existing apartment buildings or shopping centers…
You may be wondering how President Teddy Roosevelt’s foreign policy ideology relates to utilities, but stay with me here. Big stick diplomacy was based on the notion of negotiating (speaking softly) while having a strong…
In this day and age, protecting your system and your system data is imperative. Luckily, there are steps you can take to prevent cyberattacks and to increase the security of your data. System hardening, also…
As utility offices begin to reopen after being closed to the public due to COVID-19, I’ve heard several utility managers lament not being able to stay closed to the public. This is understandable, as walk-in…
As the impact COVID-19 was going to have on the ability of customers to pay their utility bills became apparent, most states mandated moratoriums on shut-offs of utility service. Governors issued executive orders and state…
I’ve been preparing for an upcoming Edmunds GovTalk webinar (more on that in a little bit…) and, in doing so, I’ve been researching online payment trends during COVID-19. Suspending convenience fees In my first blog…
Have you ever experienced an Enterprise Resource Planning (ERP) software implementation? Is this your first ERP Software implementation? Are you replacing an old, legacy application software product? Do you have questions about data conversion? If…
During a recent presentation of our software, I was extolling the benefits of our billing software being fully integrated with our online bill pay system and our finance system. The general manager of the utility…
The COVID-19 pandemic has underscored the need for businesses to have a plan of action for providing the continuity of products and services in the face of unexpected circumstances. During this pandemic, it has become…