Careers

Description

Our EGT Customer Support Specialist sare the people behind our software –the informed, friendly and supportive voice at the end of each support inquiry. They are the key ingredient in enabling our local government customers to maximize the impact of our software in service to their communities. With our internal training program and experience, they are the subject matter experts of our local government ERP software applications, and the guide to our customers’ experience with EGT.

No one is more proud than us of what our software can do to help local governments operate more efficiently, but what sets us even further apart is our team’s dedication and commitment to the customer experience. After a customer’s transition from our software implementation team, it is the Customer Support Specialist that most defines our relationship with our local government customers.

The Customer Support Specialist who dives head-first into our training programs and relationship building with our colleagues and supplements that EGT learning with additional industry materials to understand how local governments work (and specifically how enterprise resource planning software facilitates those operations) has no limit to their career path within EGT. Across each of our teams, leaders and managers, you will find people whose first experience with us was as a Customer Support Specialist.

Expectations

We rely on our Customer Support Specialists to maintain and grow our customer relationships through:

• collaboration with teammates across our organization, including our software engineers, QA analysts, data services analysts and implementation consultants, to develop a core knowledge base of our software’s functionality and interrelationship with other tools frequently utilized by our customers along with an understanding of local government ERP software industry best practices;
• timely, patient and respectful attention to our customers in receiving, troubleshooting and resolving reported issues;
• awareness of what is known and unknown, and when consultation with our subject matter experts (e.g., a software engineer or implementation consultant) is the best path to address our customers’ needs;
• maintenance of accurate and detailed records of all customer interactions to enable escalations and subsequent references to be clearly and easily ascertained; and
• creation and contribution to customer support content such as knowledgebase articles, videos, webinars and FAQs.

Requirements

We require that our EGT Customer Support Specialists exhibit:

• a customer-first service focus;
• high enthusiasm for professional growth;
• the ability to communicate clearly and professionally;
• strong problem-solving and interpersonal skills;
• the ability to multi-task;
• strong organizational and project management skills;
• the ability to learn quickly; and
• the ability to self-motivate and collaborate.

Qualifications

We find that many of our most impactful EGT Customer Support Specialists possess:

• a bachelor’s degree(computer science, accounting, economics or mathematics is a plus)
• 2+ years of customer service experience
• some technical experience(prior work with MS Office and Salesforce is a plus)

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our website at: www.edmundsgovtech.com. EGT is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Description

Our EGT Regional Sales Development Representative is an entry level sales and marketing position with an industry leading provider of local government ERP software solutions. Our EGT Sales Development Representatives create and nurture prospective client relationships and assist with the qualification process for the Regional Sales Directors. For direct client sales, SDR’s will be required to assist with marketing campaign outreach and follow-up. The SDR must express a working knowledge of straight-forward client customer add-on products. 

Expectations

We will primarily rely on our Sales/Business Development Representative to: 

• Prospect: call potential clients to gauge interest in software. 
• Direct sales and telemarketing 
• Schedule and attend product demonstrations and meetings, both on-site and web based. 
• CRM database monitoring and updating. 
• Potential to attend prospect demonstrations and industry trade shows. 
• Activity planning and tracking via Salesforce and Salesloft 
• Complete and submit weekly activity reports outlining activities to regional sales director. 
• Assist with tasks assigned by Marketing Director with input from Regional Sales Representatives. 

Requirements

We will require that our EGT SDR exhibit: 

• A self-starter with an outgoing and pleasant personality. 
• Comfort level on the phone for prospect cold calls. 
• Desire to learn in fast-paced environment. 
• Organized approach to follow-up and nurture marketing activities.  
• Tech savvy, ability to learn Salesforce and Salesloft platform. 
• Willingness to travel. 

Qualifications

We anticipate that our most successful Regional Sales Development Representative would possess: 

• Bachelor’s degree. 
• Direct sales experience a plus. 
• Salesforce and Salesloft experience a plus. 
• Government or other technical/software marketing, sales, support, implementation experience preferred. 

Location Preference

We are interested in finding the best fit for our culture and Sales Development department at EGT, with a preference for proximity to our Northfield, NJ office (see About Us below) with some regional travel required. This position requires up to 25% travel. 

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our website at: www.edmundsgovtech.com. EGT is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law. 

Description

Our EGT Solution Consultants are known as our product experts and are the lead role in our product demonstration process. The primary focus of the Solutions Consultant is to share information about the ERP system developed by Edmunds GovTech with prospective customers. As an EGT Solutions Consultant, you will work with other team members and regional sales directors to understand prospective clients’ needs and prepare and present tailored product demonstrations. 

Expectations

We will primarily rely on our Solutions Consultant to: 

• Provide pre–sales technical & functional software demonstrations to prospective clients. 
• Assist with pre-sales technical follow up throughout the sales process. 
• Act as a product, industry, and subject matter expert for sales representatives and marketing content. 
• Develop sales and marketing content – videos, webinars, blogs, and interviews. 
• Maintain a working understanding of Edmunds’ market position and an advanced knowledge of the local governmental marketplace. 
• Assist with proposal generation, RFP responses, sales and marketing tasks, and technical follow up. 

Requirements

We will require that our EGT Solutions Consultant exhibit: 

• Edmunds GovTech Software experience, preferred but not required. 
• Public sector fund accounting or payroll processing knowledge a plus. 
• Excellent public speaking and presentation skills 
• Ability to meet deadlines and multi–task. 
• Ability to handle demanding and high-pressure situations.  
• Ability to travel. 

Qualifications

We anticipate that our most successful Solutions Consultant would possess: 

• Bachelor’s Degree, Accounting 
• 5 years’ experience with local government finance 
• Local government software experience, Edmunds MCSJ a plus 
• Experience presenting technical software solutions to large groups 

Location Preference

We are interested in finding the best fit for our culture and Solutions Consultant department at EGT, with a preference for proximity to our Northfield, NJ office (see About Us below). This position requires up to 50% travel post COVID travel restrictions. 

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our website at: www.edmundsgovtech.com. EGT is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law. 

Position Description

The Implementation Consultant is responsible for executing several critical activities throughout our ERP software implementations including gathering business and workflow requirements, gap analysis, data conversion review, validation, training, and system configuration. The IC will work directly with-out internal project teams as well as the customer to ensure an overall successful implementation and a second-to-none start to their customer journey with EGT.

Expectations

We will primarily rely on our Implementation Consultant to:

• Lead clients through successful implementation of our Tax/Utility related software products
• Review and identify customer business process and workflow requirements
• Use subject matter expertise to consult clients on optimal use of MCSJ products for their business
• Educate and train users on software functionality, remote or onsite
• Deliver a high-quality customer service experience
• Work with client and Data Analysts on data mapping documents
• Validate data conversions are accurate and meet project scope requirements
• Provide instruction and guidance to clients for proper data review and validation
• May work with QA and Product Management teams to document and test product features and change requests
• Create training agendas, client specific process documentation, and other required project documents
• Prompt and concise communication of all relevant project updates, changes, and issues to project management
• Ability to use technical tools such as MS SQL, My SQL, Adobe LiveCycle, Monarch to assist with various project tasks
• May create custom forms and reports for client specific needs
• Organize project documentation and keep internal project tracking systems up to date

Qualifications

We anticipate that our most successful Implementation Consultant would possess:

• A bachelor’s degree or equivalent experience
• Strong analytical and problem-solving skills
• Strong communication and interpersonal skills
• Excellent technical ability to learn software systems
• Travel required – 50-60%
• Internal Candidates only – Applicable knowledge and experience of EGT products preferred with a minimum of 2 years in a Support or Product Management capacity.

Location Preference

We are interested in finding the best fit for our culture and professional services department at EGT, with a preference for proximity to one of our three offices (see About Us below). Occasional travel across our offices will be required, location depending.

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our website at: www.edmundsgovtech.com. EGT is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Position Description

The Implementation Consultant is responsible for executing several critical activities throughout our ERP software implementations including gathering business and workflow requirements, gap analysis, data conversion review, validation, training, and system configuration. This position will be remote for the time being and will eventually report to our Northfield, NJ office.

Duties and Responsibilities

• Lead clients through successful implementation of our Financial and Payroll related software products
• Review and identify customer business process and workflow requirements
• Use subject matter expertise to consult clients on optimal use of MCSJ products for their business
• Educate and train users on software functionality, remote or onsite
• Deliver a high-quality customer service experience
• Work with client and Data Analysts on data mapping documents
• Validate data conversions are accurate and meet project scope requirements
• Provide instruction and guidance to clients for proper data review and validation
• May work with QA and Product Management teams to document and test product features and change requests
• Create training agendas, client specific process documentation, and other required project documents
• Prompt and concise communication of all relevant project updates, changes, and issues to project management
• Ability to use technical tools such as MS SQL, My SQL, Adobe Livecycle, Monarch to assist with various project tasks
• May create custom forms and reports for client specific needs
• Organize project documentation and keep internal project tracking systems up to date

Skills and Qualifications

• Bachelor’s degree in Business Management, Accounting, MIS or another relatable field required
• Strong accounting, auditing skills; government finance a plus
• Strong analytical and problem-solving skills
• Strong communication and interpersonal skills
• Excellent technical ability to learn software systems
• Travel required – up to 50-60% (under normal circumstances)

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our website at: www.edmundsgovtech.com. EGT is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Position Description

Edmunds GovTech Software Developers are responsible for designing, implementing and maintaining our comprehensive suite of software applications designed to enable local governments to better serve their communities. They are instrumental in developing the solutions that provide our customers with the features, functionality and user experience that they desire. Our ideal candidate should be a highly-motivated and enthusiastic software developer. They should demonstrate creativity as both an individual and a teammate and be passionate about creating solutions to meet the needs of our growing customer base.

We pride ourselves in making sure our developers feel empowered throughout the entire software development lifecycle and have the ability to influence what we build and how we built it. It is important for us to make sure EGT Developers feel they can communicate openly and express themselves throughout the process in order to drive change and improve processes. We are always innovating and coming up with new ideas and solutions that will help build their skillset. There is
plenty of room for growth and expansion for a Software Developer throughout EGT.

Expectations

Our Software Developers have the following responsibilities:

• design, implement and maintain relatively complex modules;
• conduct code review sessions with other developers and include suggest improvements or alternate strategies;
• research issues discovered by tech support and end-users and develop solutions to resolve and prevent;
• develop and update design and functional documentation;
• assist with the creation of project plans that detail the tasks required to deliver a solution;
• work in a team to ensure that client expectations are met and project schedules are adhered to;
• meet stipulated deadlines; and
• collaborate with technical and non-technical colleagues to complete projects.

Requirements

We require that our Software Developers exhibit:

• high enthusiasm for professional growth;
• the ability to communicate clearly and professionally;
• the ability to multi-task;
• strong analytical and problem-solving skills;
• the ability to spark and drive innovation;
• the ability to learn quickly; and
• the ability to self-motivate and collaborate.

Qualifications

We find that many of our most impactful Software Developers possess:

• a bachelor’s degree in Computer Science;
• strong skills in Java, Spring, Hibernate, SQL, Rest APIs, and/or Angular;
• experience with AWS/Azure/GCP, DevOps, and CI/CD is a plus;
• an understanding of quality assurance and release management processes; and
• experience developing software using a formal and structured development methodology.

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our website at: www.edmundsgovtech.com. EGT is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Permitted to report to the following locations: Northfield, NJ – Raleigh, NC – Clifton Park, NY – Remote

Description

Our EGT Product Team members are the business and subject matter experts of our local government ERP software applications, responsible for the integrity and usability of our products. Our Product Team members are measured by the functionality and successful use and satisfaction of our products at our customer sites. The excellence of these individuals is at the core of our value proposition to enable local governments to better serve their communities.

In addition to the responsibility to ensure that our products meet and anticipate the needs of our customers, our Product Team members also contribute to the marketability of our products. Their scope includes assessing the development of new products as well as the maintenance and enhancement of existing products.

Our Product Team serves as the product experts to our internal development, professional services, support, sales, and marketing teams, providing them with both troubleshooting and training needs. These regular interactions afford our Product Team members the opportunity to build expertise across the entire EGT ecosystem.

The Product Analyst role is a new addition to our Product Team.

Expectations

We will primarily rely on our Product Analyst to:

• provide product support for our internal Customer Support and Professional Services teams for our finance and payroll applications, which may include direct customer contact;
• provide internal training across our employees, including
  • training classes
  • recorded trainings
  • knowledge articles (internal and customer-facing); and
• assist in the development and assessment of requirements, reviews, and alpha testing of product changes.

 Requirements

We will require that our EGT Product Analyst exhibit:

• thoughtful attention to detail;
• excellent verbal and written communication skills;
• strong problem-solving skills;
• a customer-success focus; and
• the ability to manage several competing priorities at a time.

Qualifications

We anticipate that our most successful Product Analyst would possess:

• a bachelor’s degree or equivalent experience (finance or accounting focus a plus)
• 2+ years of finance experience (municipal or fund accounting experience a plus)
• product management background/exposure
• an analytical/balancing background
• some technical experience (prior work with Microsoft Suite, JIRA, Confluence, Smartsheets a plus)

Location Preference

We are interested in finding the best fit for our culture and product analysis at EGT, with a preference for proximity to one of our three offices (see About Us below). Occasional travel across our offices will be required, location depending.

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our website at: www.edmundsgovtech.com. EGT is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.