Careers

Duties and Responsibilities

• Lead, mentor and audit the quality of the Technical Services team to ensure inquiries are distributed and resolved within target SLA’s.
• Act as the primary escalation contact for Technical Services issues.
• Work closely with Customer Support Leadership to optimize team performance and customer experience.
• Assist the Technical Services team members in:
  • Performing server migrations & new installations
  • Diagnosing connection problems and performance issues
  • Pulling customer data from AWS hosted servers
  • Assisting on-premise customers in identifying complex network issues
• Collaborate with team members and other subject matter experts to develop knowledge and industry best practices.
• Create and produce support content such as knowledge-based articles and FAQ’s to help support personnel and end-users to interact properly with hardware and software.

Skills and Qualifications

• Bachelor’s Degree in Computer Science or related field.
• Technical Support and IT Certifications strongly preferred.
• Ability to coach and lead others in providing superior customer service and process adherence.
• Excellent communication skills to explain complex concepts.
• Quality focused & ability to manage several competing priorities.
• Experience leading technical support teams preferred.

Position Description

We’re looking to add an experienced .NET Developer to our Edmunds GovTech Team in Northfield, NJ or Raleigh, NC. Please read and review the responsibilities and qualifications below to see if you are a fit for this position.

Duties and Responsibilities

• Perform design, implementation and maintenance of relatively complex modules.
• Perform a mix of maintenance, enhancements and new development as required.
• Perform bug verification, release testing, and beta support for assigned products.
• Perform code review sessions with other developers and suggest improvements or alternate strategies.
• Research issues discovered by tech support and end-users and develop solutions to resolve.
• Develop and update design and functional documentation.
• Assist with the creation of task-level project plans that detail the tasks required to deliver a solution.
• Work closely with a small team to ensure that client expectations are met and that project schedules are adhered to.
• Meet stipulated deadlines.
• Collaborate with technical and non-technical colleagues to complete projects.

Skills and Qualifications

• Bachelor’s degree in Computer Science or relevant work experience.
• Strong knowledge of .NET framework and MVC design pattern.
• Proficient in C# and/or Visual Basic.
• Possess skills in .NET Core, ASP.NET, VB.NET, Web Forms, and/or SQL databases.
• AWS, Azure, DevOps and CI/CD experience a plus.
• Understanding of GIT and/or SVN.
• Ability to juggle multiple projects and shifting priorities.
• Experience developing software using a formal and structured development methodology.
• Formal testing and software quality assurance experience preferred.
• Understanding of quality assurance and release management process a plus.
• Qualified candidates will have strong analytical and problem-solving skills.

Position Description

We are looking for a Quality Assurance Automation Analyst to join our growing team in Northfield, NJ with the potential to work remotely.  As a Quality Assurance Automation Analyst, you’ll work with the QA staff to perform Quality Assurance Automation planning, application testing and developing scripts prior to and after production implementation.  You’ll focus on creating test scripts, framework and executing functional, regression and end-to-end automated scripts for the Edmunds GovTech software.  This role is responsible for executing the automated regression tests prior to product releases and on demand.

Duties and Responsibilities

• Accountable for the Quality Automation planning and testing of numerous Edmunds GovTech software applications.
• Daily reporting of automation planning and testing efforts QA Director.
• Develop and maintain automated scripts for all application testing using Selenium WebDriver.
• Develop automated test scripts based on manual test cases created by QA Analysts.
• Execute automated regression tests for all product releases and after weekly hotfixes.
• Identify and document issues found in modules and products during automated regression testing to assist with easy recreation.
• Communicate daily and weekly progress.
• Collaborate with QA Director in an effort to continuously provide input regarding potential improvements to the QA process.
• Generate and report to QA Director all planning and testing tasks completed for product releases and weekly hotfixes.

Skills/Qualifications

• Minimum 5-7 years of experience in software development testing.
• Minimum 5-7 years of experience in automation testing and developing/deploying automation scripts.
• Experience in QA Methodologies, Waterfall and Agile.
• Experience analyzing requirements and test scenarios.
• Knowledge of Defect Management Process & Defect lifecycle.
• Working knowledge of defect tracking software (JIRA preferred).
• Working knowledge of databases (e.g. MySQL).
• Ability to multi-task and work in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Detail oriented.
• Able to manage competing priorities effectively.
• Bachelor’s Degree in Management Info Systems, Computer Science or equivalent work experience.
• Knowledge of Selenium WebDriver and XML is Required.
• Knowledge of Ranorex, Eclipse and TestRail a plus.

Position Description 

The Senior Data Conversion Developer, will be responsible for migrating customer’s data from their legacy software applications stored in databases, reports, and other forms of data file structures to a single endpoint, Edmunds MCSJ ERP Software Suite. You will regularly engage with project teams, and serve a critical role in the success of our e5 Implementation process. You’ll be coding conversion templates and conversion tools using the JAVA programming language.  Candidate should have experience in SQL (Structured Query Language) and ETL Development. Database system experience should include MS-SQL, MySQL, Oracle, and DB2/AS400. 

Duties and Responsibilities  

• Deliver data conversions on time and with accuracy.
• Mentor Associate Conversion Developers.
• Communicate and work with cross functional areas of the organization.
• Improve process automation and assess tools for data conversion.  Implement solutions for improvement. 
• Participate in the hiring and on-boarding process of new team members. 

Skills and Qualifications  

• Bachelor’s Degree in Computer Science or equivalent work experience 
• JAVA Programming, SQL, Database Management 
• Expertise in multiple system/database platforms (MSSQL, MySQL, Oracle, AS400, Windows, Linux, Unix) 
• Knowledge/experience of data transformation and other ETL tools (Datawatch Complete, JAVA, Python, SQL Scripting) 
• Subject matter knowledge of Utility billing/collection, finance, and payroll software is desired
• Experience working with local governments as a vendor or employee is a plus
• 5–10 years of experience performing data conversions/migrations for an ERP software company is preferred
• Ability to work independently and to collaborate as a member of a team 
• Excellent communication skills, both written and verbal 
• Able to manage competing priorities effectively