Careers

Position Description

Edmunds GovTech is looking to add to our reputable Customer Support Team. Customer Support is primarily responsible for providing support to users, publishing and maintain our online support content, holding monthly training webinars, and presenting at our user conferences.

Duties and Responsibilities

• Provide front-end product support by diagnosing problems, identifying resolutions and supplemental training to clients.
• Deliver the highest levels of customer satisfaction by providing clients with an exceptional omnichannel support experience.
• Collaborate with team members and other subject matter experts to develop knowledge of software functionality and industry best practices.
• Maintain detailed records of all client interactions, manage client expectations, and follow-up with clients timely.
• Conduct remote and/or onsite training sessions on software functionality.
• Create and produce support content such as knowledge base articles, videos, webinars, and FAQs.

Skills and Qualifications

• Ability to think logically with strong problem-solving skills
• Strong customer service focus
• Excellent communication skills
• Superior phone etiquette
• Quality focused
• Bachelor’s Degree
• Ability to travel (~10%)

Position Description

We’re looking to add an experienced .NET Developer to our Edmunds GovTech Team in Northfield, NJ or Raleigh, NC. Please read and review the responsibilities and qualifications below to see if you are a fit for this position.

Duties and Responsibilities

• Perform design, implementation and maintenance of relatively complex modules.
• Perform a mix of maintenance, enhancements and new development as required.
• Perform bug verification, release testing, and beta support for assigned products.
• Perform code review sessions with other developers and suggest improvements or alternate strategies.
• Research issues discovered by tech support and end-users and develop solutions to resolve.
• Develop and update design and functional documentation.
• Assist with the creation of task-level project plans that detail the tasks required to deliver a solution.
• Work closely with a small team to ensure that client expectations are met and that project schedules are adhered to.
• Meet stipulated deadlines.
• Collaborate with technical and non-technical colleagues to complete projects.

Skills and Qualifications

• Bachelor’s degree in Computer Science or relevant work experience.
• Strong knowledge of .NET framework and MVC design pattern.
• Proficient in C# and/or Visual Basic.
• Possess skills in .NET Core, ASP.NET, VB.NET, Web Forms, and/or SQL databases.
• AWS, Azure, DevOps and CI/CD experience a plus.
• Understanding of GIT and/or SVN.
• Ability to juggle multiple projects and shifting priorities.
• Experience developing software using a formal and structured development methodology.
• Formal testing and software quality assurance experience preferred.
• Understanding of quality assurance and release management process a plus.
• Qualified candidates will have strong analytical and problem-solving skills.

Position Description

The Implementation Consultant is responsible for executing several critical activities throughout our ERP software implementations including gathering business and workflow requirements, gap analysis, data conversion review, validation, training, and system configuration.

Duties and Responsibilities

• Lead clients through successful implementation of our ERP Software Products
• Review and identify customer business process and workflow requirements
• Use subject matter expertise to consult clients on optimal use of our products for their business
• Educate and train users on software functionality, remote or onsite
• Work with client and QA analysts on data mapping documents while delivering high-quality customer service
• Validate data conversions are accurate and meet project scope requirements
• Provide instruction and guidance to clients for proper data review and validation
• May work with QA and Product Management teams to document and test product features and change requests
• Create training agendas, client specific process documentation, and other required project documents
• Ability to use technical tools such as MS SQL, My SQL, Adobe LiveCycle, Monarch to assist with various project tasks
• May create custom forms and reports for client specific needs
• Organize project documentation and keep internal project tracking systems up to date

Skills And Qualifications

• Bachelor’s degree in Accounting or related field.
• Professional experience in accounting, bookkeeping, auditing, government administration or related field.
• Strong analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Excellent technical ability to learn software systems.
• Travel required – 50-60%

Location

• Northfield, NJ
• Raleigh, NC

Position Description

The Implementation Consultant is responsible for executing several critical activities throughout our ERP software implementations including gathering business and workflow requirements, gap analysis, data conversion review, validation, training, and system configuration.

Duties and Responsibilities

• Lead clients through successful implementation of MCSJ products
• Review and identify customer business process and workflow requirements
• Use subject matter expertise to consult clients on optimal use of MCSJ products for their business
• Educate and train users on software functionality, remote or onsite
• Deliver a high-quality customer service experience
• Work with client and QA analysts on data mapping documents
• Validate data conversions are accurate and meet project scope requirements
• Provide instruction and guidance to clients for proper data review and validation
• May work with QA and Product Management teams to document and test product features and change requests
• Create training agendas, client specific process documentation, and other required project documents
• Prompt and concise communication of all relevant project updates, changes, and issues to project management
• Ability to use technical tools such as MS SQL, My SQL, Adobe Livecycle, Monarch to assist with various project tasks
• May create custom forms and reports for client specific needs
• Organize project documentation and keep internal project tracking systems up to date

Skills and Qualifications

• Bachelor’s degree in Business Management, Accounting, MIS or another related field required
• Strong analytical and problem-solving skills
• Strong communication and interpersonal skills
• Excellent technical ability to learn software systems
• Travel required – 50-60%

Internal Candidates only – Applicable knowledge and experience of EGT products preferred with a minimum of 2 years in a Support or Product Management capacity.

Position Description 

The Senior Data Conversion Developer, will be responsible for migrating customer’s data from their legacy software applications stored in databases, reports, and other forms of data file structures to a single endpoint, Edmunds MCSJ ERP Software Suite. You will regularly engage with project teams, and serve a critical role in the success of our e5 Implementation process. You’ll be coding conversion templates and conversion tools using the JAVA programming language.  Candidate should have experience in SQL (Structured Query Language) and ETL Development. Database system experience should include MS-SQL, MySQL, Oracle, and DB2/AS400. 

Duties and Responsibilities  

• Deliver data conversions on time and with accuracy.
• Mentor Associate Conversion Developers.
• Communicate and work with cross functional areas of the organization.
• Improve process automation and assess tools for data conversion.  Implement solutions for improvement. 
• Participate in the hiring and on-boarding process of new team members. 

Skills and Qualifications  

• Bachelor’s Degree in Computer Science or equivalent work experience 
• JAVA Programming, SQL, Database Management 
• Expertise in multiple system/database platforms (MSSQL, MySQL, Oracle, AS400, Windows, Linux, Unix) 
• Knowledge/experience of data transformation and other ETL tools (Datawatch Complete, JAVA, Python, SQL Scripting) 
• Subject matter knowledge of Utility billing/collection, finance, and payroll software is desired
• Experience working with local governments as a vendor or employee is a plus
• 5–10 years of experience performing data conversions/migrations for an ERP software company is preferred
• Ability to work independently and to collaborate as a member of a team 
• Excellent communication skills, both written and verbal 
• Able to manage competing priorities effectively 

Position Description

We are searching for an intern to join our IT team in Raleigh, NC that wants to expand their current knowledge and take the next steps towards a career in IT. The ideal candidate is someone who is highly motivated and interested in working for a growing and well-established organization that honors leadership. Integrity, teamwork, excellence, and respect. This position will provide career growth for interns, as well as opportunities for rewarding achievement.

Duties and Responsibilities

• Troubleshooting hardware issues on both desktop and laptop PCs
• Installing software, patches, updates on Desktops, Laptops, Servers
• Troubleshooting basic network, software, printing problems
• Installing and utilizing Microsoft SQL Server
• Client hardware support
• Troubleshooting web-based applications

Skills and Qualifications

• Preferred majors/areas of study:
  • Information Technology
  • Programming & Development
  • Cyber Security
  • Network Management
  • Technical Support
• Ability to think logically with strong problem-solving skills
• Strong customer service focus
• Excellent communication skills, both written and oral