Careers

Position Description

The Implementation Consultant is responsible for executing several critical activities throughout our ERP software implementations including gathering business and workflow requirements, gap analysis, data conversion review, validation, training, and system configuration. This position will be remote for the time being and will eventually report to our Northfield, NJ office.

Duties and Responsibilities

• Lead clients through successful implementation of our Financial and Payroll related software products
• Review and identify customer business process and workflow requirements
• Use subject matter expertise to consult clients on optimal use of MCSJ products for their business
• Educate and train users on software functionality, remote or onsite
• Deliver a high-quality customer service experience
• Work with client and Data Analysts on data mapping documents
• Validate data conversions are accurate and meet project scope requirements
• Provide instruction and guidance to clients for proper data review and validation
• May work with QA and Product Management teams to document and test product features and change requests
• Create training agendas, client specific process documentation, and other required project documents
• Prompt and concise communication of all relevant project updates, changes, and issues to project management
• Ability to use technical tools such as MS SQL, My SQL, Adobe Livecycle, Monarch to assist with various project tasks
• May create custom forms and reports for client specific needs
• Organize project documentation and keep internal project tracking systems up to date

Skills and Qualifications

• Bachelor’s degree in Business Management, Accounting, MIS or another relatable field required
• Strong accounting, auditing skills; government finance a plus
• Strong analytical and problem-solving skills
• Strong communication and interpersonal skills
• Excellent technical ability to learn software systems
• Travel required – up to 50-60% (under normal circumstances)

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our website at: www.edmundsgovtech.com. EGT is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Position Description

The Director of Project Management will direct our team of Project Managers and Coordinators as one of three functional leaders within our Professional Services department (alongside our Directors of Data Services and Implementations) and will report into our Vice President of Professional Services. Our Project Management function is responsible for the planning, monitoring and resource management of ERP software implementations for our local government customers. EGT Project Managers also serve as the primary points of contact for our customers from onboarding through project completion and transition to normal support. The Director of Project Management will drive the overall strategic planning of our ERP software implementations in order to meet customer demand and overall company objectives within our capacity. To succeed in this role, this candidate will demonstrate exceptional organizational skills, strong leadership and the drive to achieve greater operational excellence. No one is more proud than us of what our software can do to help local governments operate more efficiently in the service of their communities, but what sets us even further apart is our team’s dedication and commitment to the customer experience.

Duties and Responsibilities

We will primarily rely on our Director of Project Management to:

• mentor and develop our team of Project Managers and Project Coordinators;
• oversee resource assignment, sprint planning, goal attainment, capacity planning and contractual requirements for our portfolio of open ERP software implementations;
• ensure customer satisfaction is top focus for our Project Managers to achieve and maintain CSAT goals;
• improve discipline and uniformity across all areas of project management, including communication, planning and status reporting;
• aid in the development of staffing plans based on team capacity, utilization goals and customer demand;
• assist Project Managers with issue resolution and commit to expanding our lessons learned and risk mitigation plans;
• collaborate with other Professional Services and cross functional leaders and team members to drive organizational process improvement to further scale our operations; and
• lead internal project status meetings and report project health to our Executive Team and other departments as needed.

Requirements

We will require that our Director of Project Management exhibit:

• a customer-success focus;
• the ability to communicate effectively and concisely with customers and team members;
• excellent planning and organizational skills;
• excellent written and verbal communication skills;
• strong analytical and decision-making skills;
• the ability to learn requirements and processes of governmental entities to make pragmatic decisions based on their needs;
• resourcefulness and creativity for problem solving; and
• technical aptitude and proficiency with professional services and CRM

Skills and Qualifications

We anticipate that our most successful Director of Product Management would possess:

• a bachelor’s degree or equivalent experience;
• 5+ years of experience in ERP project management;
• 2+ years of experience in management and leading operational teams;
• experience using quantitative business analytics to improve resource and capacity planning;
• strong initiative and motivation to excel in a collaborative customer-focused environment;
• strong customer service experience;
• experience with ERP software implementations (experience in government-related software projects a plus).

Location Preference

We are interested in finding the best fit for our culture and Professional Services department at EGT, with a preference for proximity to one of our three offices (see About Us below). Occasional travel across our offices will be required, location depending.

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our website at: www.edmundsgovtech.com. EGT is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Position Description

Our EGT Project Managers play the lead role in planning, executing, and monitoring all aspect of the implementation of our local government ERP software solutions.   They are multi-taskers who can juggle multiple priorities, work closely with team members while providing outstanding service to our customers as they achieve an outstanding outcome.  To succeed in this role, this candidate will demonstrate exceptional ability to manage project scope, manage communication effectively while managing customer expectations.  Our Professional Services team works collaboratively to meet both customer and departmental goals. As an EGT project manager you will enjoy challenging and innovative projects and thrive in our environment.

Expectations

We will primarily rely on our Project Manager to:

• Manage multiple ERP software implementations from initiation through completion.
• Become the primary point of contact for our customers from Project Kick-off through transition to steady support.
• Develop and manage the project plan to ensure proper resource allocation, schedules, client satisfaction, commitments and requirements are meet.
• Manage the project communication plan and set expectations for all internal and external project team members based on scope and schedule.
• Partner with cross-functional departments such as our Data Services, Implementation and Development teams to accomplish successful and on-time delivery of our products and services.
• Monitor projects for risks and issues, take ownership of mitigation plans, as necessary.
• Build strong relationships and deliver exceptional customer service.

Requirements

We will require that our EGT Project Manager exhibit:

• A customer-success focus.
• Ability to communicate concisely with customers and executives.
• Excellent written and verbal communication skills.
• Strong analytical and decision-making skills.
• Ability to learn and comprehend government finance and administrative processes and subject matter to make informed, pragmatic decisions.
• The ability to manage several projects simultaneously.
• Technical aptitude and proficiency with professional services and CRM tools.

Qualifications

We anticipate that our most successful Product Manager would possess:

• A bachelor’s degree or equivalent experience.
• 3+ years of experience managing several projects simultaneously.
• Strong initiative and motivation to excel in a demanding environment.
• Strong customer service experience.
• Innovative thinking skills and ability to analyze details and translate.
• Experience with ERP software implementations; within the municipal market a plus.

Location Preference

We are interested in finding the best fit for our culture and professional services department at EGT, with a preference for proximity to one of our three offices (see About Us below). Occasional travel across our offices will be required, location depending.

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our website at: www.edmundsgovtech.com. EGT is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Position Description

Edmunds GovTech Software Developers are responsible for designing, implementing and maintaining our comprehensive suite of software applications designed to enable local governments to better serve their communities. They are instrumental in developing the solutions that provide our customers with the features, functionality and user experience that they desire. Our ideal candidate should be a highly-motivated and enthusiastic software developer. They should demonstrate creativity as both an individual and a teammate and be passionate about creating solutions to meet the needs of our growing customer base.

We pride ourselves in making sure our developers feel empowered throughout the entire software development lifecycle and have the ability to influence what we build and how we built it. It is important for us to make sure EGT Developers feel they can communicate openly and express themselves throughout the process in order to drive change and improve processes. We are always innovating and coming up with new ideas and solutions that will help build their skillset. There is
plenty of room for growth and expansion for a Software Developer throughout EGT.

Expectations

Our Software Developers have the following responsibilities:

• design, implement and maintain relatively complex modules;
• conduct code review sessions with other developers and include suggest improvements or alternate strategies;
• research issues discovered by tech support and end-users and develop solutions to resolve and prevent;
• develop and update design and functional documentation;
• assist with the creation of project plans that detail the tasks required to deliver a solution;
• work in a team to ensure that client expectations are met and project schedules are adhered to;
• meet stipulated deadlines; and
• collaborate with technical and non-technical colleagues to complete projects.

Requirements

We require that our Software Developers exhibit:

• high enthusiasm for professional growth;
• the ability to communicate clearly and professionally;
• the ability to multi-task;
• strong analytical and problem-solving skills;
• the ability to spark and drive innovation;
• the ability to learn quickly; and
• the ability to self-motivate and collaborate.

Qualifications

We find that many of our most impactful Software Developers possess:

• a bachelor’s degree in Computer Science;
• strong skills in Java, Spring, Hibernate, SQL, Rest APIs, and/or Angular;
• experience with AWS/Azure/GCP, DevOps, and CI/CD is a plus;
• an understanding of quality assurance and release management processes; and
• experience developing software using a formal and structured development methodology.

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our website at: www.edmundsgovtech.com. EGT is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Position Description

Our EGT Customer Support Specialists are the people behind our software – the informed, friendly and supportive voice at the end of each support inquiry. They are the key ingredient in enabling our local government customers to maximize the impact of our software in service to their communities. With our internal training program and experience, they are the subject matter experts of our local government ERP software applications, and the guide to our customers’ experience with EGT.

No one is more proud than us of what our software can do to help local governments operate more efficiently, but what sets us even further apart is our team’s dedication and commitment to the customer experience. After a customer’s transition from our software implementation team, it is the Customer Support Specialist that most defines our relationship with our local government customers.

The Customer Support Specialist who dives head-first into our training programs and relationship building with our colleagues and supplements that EGT learning with additional industry materials to understand how local governments work (and specifically how enterprise resource planning software facilitates those operations) has no limit to their career path within EGT. Across each of our teams, leaders and managers, you will find people whose first experience with us was as a Customer Support Specialist.

Expectations

We rely on our Customer Support Specialists to maintain and grow our customer relationships through:

• collaboration with teammates across our organization, including our software engineers, QA analysts, data services analysts and implementation consultants, to develop a core knowledge base of our software’s functionality and interrelationship with other tools frequently utilized by our customers along with an understanding of local government ERP software industry best practices;
• timely, patient and respectful attention to our customers in receiving, troubleshooting and resolving reported issues;
• awareness of what is known and unknown, and when consultation with our subject matter experts (e.g., a software engineer or implementation consultant) is the best path to address our customers’ needs;
• maintenance of accurate and detailed records of all customer interactions to enable escalations and subsequent references to be clearly and easily ascertained; and
• creation and contribution to customer support content such as knowledge base articles, videos, webinars and FAQs.

Requirements

We require that our EGT Customer Support Specialists exhibit:

• a customer-first service focus;
• high enthusiasm for professional growth;
• the ability to communicate clearly and professionally;
• strong problem-solving and interpersonal skills;
• the ability to multi-task;
• strong organizational and project management skills;
• the ability to learn quickly; and
• the ability to self-motivate and collaborate.

Qualifications

We find that many of our most impactful EGT Customer Support Specialists possess:

• a bachelor’s degree (computer science, accounting, economics or mathematics is a plus)
• 2+ years of customer service experience
• some technical experience (prior work with MS Office and Salesforce is a plus)

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our website at: www.edmundsgovtech.com. EGT is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Permitted to report to the following locations: Northfield, NJ – Raleigh, NC – Clifton Park, NY – Remote

Description

Our EGT Product Team members are the business and subject matter experts of our local government ERP software applications, responsible for the integrity and usability of our products. Our Product Team members are measured by the functionality and successful use and satisfaction of our products at our customer sites. The excellence of these individuals is at the core of our value proposition to enable local governments to better serve their communities.

In addition to the responsibility to ensure that our products meet and anticipate the needs of our customers, our Product Team members also contribute to the marketability of our products. Their scope includes assessing the development of new products as well as the maintenance and enhancement of existing products.

Our Product Team serves as the product experts to our internal development, professional services, support, sales, and marketing teams, providing them with both troubleshooting and training needs. These regular interactions afford our Product Team members the opportunity to build expertise across the entire EGT ecosystem.

The Product Analyst role is a new addition to our Product Team.

Expectations

We will primarily rely on our Product Analyst to:

• provide product support for our internal Customer Support and Professional Services teams for our finance and payroll applications, which may include direct customer contact;
• provide internal training across our employees, including
  • training classes
  • recorded trainings
  • knowledge articles (internal and customer-facing); and
• assist in the development and assessment of requirements, reviews, and alpha testing of product changes.

 Requirements

We will require that our EGT Product Analyst exhibit:

• thoughtful attention to detail;
• excellent verbal and written communication skills;
• strong problem-solving skills;
• a customer-success focus; and
• the ability to manage several competing priorities at a time.

Qualifications

We anticipate that our most successful Product Analyst would possess:

• a bachelor’s degree or equivalent experience (finance or accounting focus a plus)
• 2+ years of finance experience (municipal or fund accounting experience a plus)
• product management background/exposure
• an analytical/balancing background
• some technical experience (prior work with Microsoft Suite, JIRA, Confluence, Smartsheets a plus)

Location Preference

We are interested in finding the best fit for our culture and product analysis at EGT, with a preference for proximity to one of our three offices (see About Us below). Occasional travel across our offices will be required, location depending.

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our website at: www.edmundsgovtech.com. EGT is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.