Position Description

The Data Engineer is responsible for migrating customer’s data from their legacy software applications stored in databases, reports, and other forms of data file structures to the client’s new Edmunds GovTech ERP system. This position will regularly engage with our customers and serve as a critical role on the project teams by developing conversion templates and conversion tools using Java, Python, SQL and other programming languages.

$60,000 – $75,000 (Based on experience) 

Expectations

We rely on our Data Engineers to:

• Develop data conversion programs using Java and other related technologies.
• Work with internal team members on mapping client’s legacy source data.
• Validate that data conversions meet customer expectations and requirements.
• Utilize a variety of tools and programs to facilitate the data conversion process.
• Work on multiple project teams and handle competing priorities effectively.
• Deliver high-quality customer service.

Qualifications

We find that many of our most impactful Data Engineers possess:

• Bachelor’s Degree in MIS, Computer Science, Mathematics, Physics, or other degree that would provide the necessary skills to effectively develop programs, or equivalent work experience.
• 1-3 years of experience in professional services, client implementation, and/or data migrations.
• Working knowledge of multiple system/database platforms (MSSQL, Oracle, AS400, Windows, etc.) is a plus.
• Knowledge of generalized business practices, accounting reports, financial reports, and payroll reports is a plus.
• Working knowledge and abilities in programming using Java, Python, SQL, and other related technologies.

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Apply Now

Description

The IT Engineer I is responsible for handling various operational tasks in the department, including supporting both internal and external users with their IT needs. This role is the front line for internal staff and MSP customer support, hardware provisioning, and account setup. This role reports to the Director of IT and receives day-to-day technical direction from the IT Engineering Team Lead.

$50,000 – $60,000 (Based on Experience) 

Location: Clifton Park, NY

Expectations

We rely on our IT Engineer I to:

• Perform helpdesk support for EGT staff and our contracted MSP clients
• Handle hardware acquisition, provisioning, deprovisioning, and disposal for employee PCs and Macs, monitors, docks and peripherals, desk phones, and mobile devicesPerforms helpdesk support for EGT staff and our contracted MSP clients
• Perform account setup and access provisioning and deprovisioning in line with standards set by the Identity & Endpoint Engineer
• Conduct employee IT orientations for new hires
• Handle file server backup and restore requests, including single-file restores and directory object lookups
• Set up new PCs for company staff and MSP clients, including configuration of needed software and drivers
• Monitor critical systems (e.g. VM hosts, Datto, AWS, N-Able) to proactively troubleshoot any issues
• Maintain and monitor all devices for both EGT and MSP clients
• As needed, conduct on-site support for MSP clients for both network and computer issues
• Assist with configuration and setup of networks for contracted clients
• Maintain and repair network related equipment and peripheral devices
• Perform regular upgrades to ensure systems remain current and patched
• Coordinate secure equipment disposal and maintains associated records
• Support collaboration and productivity platforms under the direction of the Systems
  Administrator
• Troubleshoot system failures and provides solutions to restore functionality

Requirements

We require that our IT Engineer I:

• Communicates clearly and effectively with the team as well as clients of varying technical skill levels
• Is organized and attentive to detail

Qualifications

We find that our most impactful IT Engineer I possesses:

• 1+ years experience with computer systems, hardware, software, and networking
• 1+ years IT service or help desk experience preferred
• High school education required; college degree in computer science or applicable field
  preferred
• CompTIA A+ or comparable certification preferred

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Apply Now

Position Description

The Project Manager is a key member of the Professional Services team and will report to the Director of Project Management.  The Project Manager will be the primary point of contact for EGT software implementations and will take on the responsibility of planning and monitoring the project plan through successful completion and go-live.

$85,000 – $110,000 (Employer est)

Expectations

Our Project Managers have the following responsibilities:

• Develop and manage the overall implementation project plan from start to finish for multiple ERP software projects concurrently
• Manage project communication for all internal and external project stakeholders
• Conduct kick-off meetings and consistent project touchpoints during the software implementation
• Deliver concise project updates as needed to internal and external project stakeholders and keep internal systems up to date
• Document and communicate lessons learned to continually improve implementation processes
• Manage assignment and calendars of project resources across Implementation and Data Services team to meet project objectives
• Work with other project managers to ensure overall team resources are utilized at capacity to deliver EGT software and meet business delivery and revenue objectives

Qualifications

We find that our most impactful Project Managers possess:

• Bachelor’s Degree in Business or IT related subject area
• PMP certification preferred but not required
• Internal Candidates – Applicable knowledge and experience of EGT products preferred with a minimum of 4 years of experience working on implementations and must have worked in a senior level capacity.

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Apply Now

Position Description

This position is responsible for interacting directly with our clients to discover and extract data from their legacy systems using databases, database back-up files, application reporting tools, and other forms of data back-up file structures. This role is a fast-paced position that involves working on multiple client engagements at various points within the SDLC. Great communication skills, being detail oriented, and overall organization skills are a must.

$60,000 – $75,000 (Employer est) 

Expectations

Our Data Analysts have the following responsibilities:

• Extract data from multiple data sources in various formats.
• Work with internal team members on mapping client’s legacy source data.
• Validate that data conversions meet customer expectations and requirements.
• Utilize a variety of tools and programs to facilitate the data extraction process.
• Leverage technical platforms and SQL database scripts to develop data extraction methods.
• Deliver high-quality customer service.

Qualifications

We find that our most impactful Data Analysts possess:

• Bachelor’s Degree in MIS, Computer Science, Business Administration, Accounting, Finance or equivalent work experience.
• 1-3 years of experience in professional services, client implementation, and/or data migrations.
• Working knowledge of multiple system/database platforms (MSSQL, Oracle, AS400, Windows, etc.) is a plus.
• Knowledge of generalized business practices, accounting reports, financial reports, and payroll reports is a plus.
• Ability to extract data reports in various file formats.

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Apply Now

Position Description

Edmunds GovTech builds ERP software that municipalities, counties, authorities, and special districts depend on to keep a community running.  We serve more than 2,300 government customers, and our Customer Success team is how we make sure every one of them gets full value from what they bought.  This is the proactive, relationship-driven side of the house: you reach out first, guide adoption, spot risk early, and make renewal a formality rather than a conversation.  You’ll have a playbook, a defined cadence, a system of record, and a Customer Experience Manager alongside you to take the heavy escalations, so you can spend your time where you’re strongest, with customers.

$65,000 – $85,000 (Employer est)

Expectations

We rely on our Customer Success Managers to:

• Own the handoff and the go-live. Take the baton form Professional services, meet the client together, inventory open items, and run a welcome call that sets honest expectations on support channels, service level agreements, and self-help resources
• Drive adoption and value. Make sure customers use what they bought, completely and correctly. Promote the integrated suite across Finance, Tax, and Utility, and point teams to role-based learning paths
• Run the health cadence. Perform bi-weekly check-ins for the first 90 days post-go-live, then a tier-based rhythm to review open items, case volume, survey feedback, and progress against the customer’s short-and long-term goals, then mark account health in Vitally.
• Lead annual business reviews for top accounts. Frame the conversation around two questions: are we meeting your goals, and how do we maximize your ROI? Keep a living stakeholder map of decisionmakers, champions, and daily users
• Catch risk early and drive it down. Record risks, build action plans, and partner with the Customer Experience Manager on escalations, staying close to the relationship throughout
• Surface growth. Spot were added modules, services, or training would genuinely help, and create opportunities in Salesforce for the Sales team to pursue
• Own renewals and retention for your book of business
• Carry the customer’s voice. Distribute net promotor score (NPS) survey twice a year, follow up by respondent type and turn promoters into references and testimonials. Feed patterns back to Leadership, Product, and Support, closing the loop is how feedback becomes change.
• Show up where your customers are. Help plan, promote, and attend educational events and webinars, in person and virtual.

Requirements

We require that our Customer Success Manager exhibit:

• Excellent organizational and time management skills 
• Exceptional written and verbal communication skills 
• Strong analytical and problem-solving skills 
• A track record of improving retention, adoption, NPS, and customer success-sourced opportunities handed to the Sales team
• Accountability for outcomes: revenue and logo retention across your book, adoption and utilization against what customers purchased, the health distribution of accounts, NPS, and customer success-sourced opportunities handed to Sales

Qualifications

We find that many of our most impactful Customer Success Managers possess:

• Bachelor’s degree
• Knowledge of customer service practices
• Experience with local government, public sector, or another regulated, mission-critical domain
• Minimum of 3 years’ experience in customer success, account management, or customer service role 
• Familiarity with ERP or financial management software, general ledger, payroll, permitting, and tax or utility billing
• Hands-on time in Vitally, Salesforce, or comparable customer success and CRM platforms

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, NJ, Clifton Park, NY, and Raleigh, NC and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Apply Now

Description

The Implementation Consultant is responsible for executing several critical activities throughout our ERP software implementations including gathering business and workflow requirements, gap analysis, data conversion review, validation, training, and system configuration. 

$65,000-$80,000 (Employer est) based on experience

Expectations

We rely on our Implementation Consultant to maintain and grow our customer relationships through:

• Lead clients through successful implementation of EGT ERP Software Products.
• Review and identify customer business process and workflow requirements.
• Use subject matter expertise to consult clients on optimal use of our products for their business.
• Educate and train users on software functionality, remote or onsite.
• Work with client and QA analysts on data mapping documents while delivering high-quality customer service.
• Validate data conversions are accurate and meet project scope requirements.
• Provide instruction and guidance to clients for proper data review and validation.
• May work with QA and Product Management teams to document and test product features and change requests.
• Create training agendas, client specific process documentation, and other required project documents.
• Ability to use technical tools such as MS SQL, My SQL, Adobe LiveCycle, Monarch to assist with various project tasks.
• May create custom forms and reports for client specific needs.
• Organize project documentation and keep internal project tracking systems up to date.

Requirements

We require that our Implementation Consultant exhibit:

• Strong analytical and problem-solving skills
• Strong communication and interpersonal skills
• Excellent technical ability to learn software system 

Qualifications

We find that many of our most impactful Implementation Consultant possess:

• Bachelor’s degree or Equivalent Professional Experience in related field
• Prior experience using MCSJ Software

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Apply Now