Description

The part-time office assistant provides support to the daily operations of Edmund GovTech’s corporate office.  This role involves a range of clerical tasks to help maintain a smooth and organized workflow. This position is part-time, 25 hours per week, Monday through Friday, 10 am – 3 pm.

Expectations

We rely on our Office Assistant to:

• Ability to utilize phone system
• Answer and forward incoming phone calls in a professional manner
• Enter accurate information in support ticketing software
• Monitor and re-direct support tickets to appropriate departments within software
• Maintain contact information within CRM platform of Salesforce
• Provide basic and accurate information to our clients verbally or by via email
• Receive, sort, and distribute daily mail/deliveries
• Greet and welcome guests in a professional manner
• Assist with corporate events
• Always maintain a neat and clean reception area

Requirements

We require that our Office Assistant exhibit:

• Good communication skills
• Excellent customer service

Qualifications

We find that many of our most impactful Office Assistants possess:

• High School Diploma
• Experience with Microsoft Suite
• Experience with Salesforce and Jive phone system a plus

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

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Description

Our Edmunds GovTech (EGT) Marketing Communication Manager is in a marketing position with an industry-leading provider of local government ERP software solutions. Our EGT Marketing Communication Manager is responsible for abiding by the brand guidelines to create meaningful content and manage campaigns. Utilizing marketing automation, the Marketing Communication Manager will track campaign impact. The EGT Marketing Communication Manager must have a working knowledge of EGT products offered in the market along with strong industry knowledge. This position is in Northfield, NJ, hybrid, or remotely and reports to the Director of Marketing.

Expectations

Our Marketing Communication Manager will create and promote the corporate identity and mission to the public, customers, and internal teams. The Marketing Communication Manager will manage the following areas using visual, verbal, and written communication:

• Create meaningful content for marketing campaigns to increase sales
• Ensure implementation of tone, voice, and brand messaging
• Write industry leading blog posts, news articles, press releases, e-mails, social media, and other technical marketing content
• Omni-channel dispersal of information, which includes corporate website, social media, direct mail, press releases, emails, newsletter, blog, product guides, case studies, advertising, webinars, events, etc.
• Ensure brand guidelines are implemented across marketing channels
• Develop user persona marketing and profiles to enhance marketing and sales enablement
• Develop communication and social media policies
• Define customer journey and marketing strategies during key milestones
• Review campaign success and key performance indicators (KPIs)
• Enhance website presences and tracking
• Enhance Request for Proposal (RFP) documents and communication
• Assist with graphic design concepts
• Participate in annual meetings and other quarterly and monthly updates
• Conduct surveys
• Assist with tasks assigned by Marketing Director with input from Regional Sales Representative

Requirements

We require that our Marketing Communication Manager exhibit:

• Self-starter with an outgoing and pleasant personality
• Ability to meet campaign deadlines
• Interest in remaining up-to-date on industry trends and insights
• Comfort level with technology, marketing campaigns, and marketing automation
• Desire to learn in fast-paced environment
• Organized approach to marketing campaign planning and tracking
• Spark creativity within the team to impact campaigns and future content
• Tech savvy, ability to learn Salesforce, Salesloft & Pardot platforms

Qualifications

We find that our most impactful Marketing Communication Manager possesses:

• Bachelor’s Degree
• Marketing content & campaign management experience
• Salesforce and Pardot experience a plus
• Government or other technical/software marketing, sales, support, implementation experience preferred

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

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Description

Our Edmunds GovTech (EGT) Sales Development Representative (SDR) is an entry level sales and marketing position with an industry leading provider of local government ERP software solutions. Our EGT Sales Development Representatives create and nurture prospective client relationships and assist with the qualification process for the Regional Sales Directors. SDR’s will be required to assist with marketing campaign outreach and follow-up. The SDR must express a working knowledge of EGT products offered in the market.  This position is hybrid and located out of our Northfield, NJ office.

Expectations

We rely on our Sales Development Representative to:

• Prospect: call potential clients to gauge interest in software. 
• Direct sales and telemarketing.
• Schedule and attend product demonstrations and meetings, both on-site and web based. 
• CRM database monitoring and updating. 
• Potential to attend prospect demonstrations and industry trade shows. 
• Activity planning and tracking via Salesforce and Salesloft. 
• Complete and submit weekly activity reports outlining activities to regional sales director. 
• Assist with tasks assigned by Marketing Director with input from Regional Sales Representatives. 

Requirements

We require that our Sales Development Representative exhibit:

• A self-starter with an outgoing and pleasant personality. 
• Comfort level on the phone for prospect cold calls. 
• Desire to learn in fast-paced environment. 
• Organized approach to follow-up and nurture marketing activities.  
• Tech savvy, ability to learn Salesforce and Salesloft platform. 
• Willingness to travel up to 25%. 
• Able to commute daily to the Northfield, NJ headquarters.

Qualifications

We find that many of our most impactful Sales Development Representatives possess:

• Bachelor’s degree. 
• Direct sales experience a plus. 
• Salesforce and Salesloft experience a plus. 
• Government or other technical/software marketing, sales, support, implementation experience preferred. 

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Apply Now

Description

Our EGT Software Presentation Specialists are product experts and perform our product demonstration process. The primary focus of the Software Presentation Specialist is to share information about the ERP system developed by Edmunds GovTech with prospective customers. As an EGT Software Presentation Specialist, you will work with other team members and regional sales directors to understand prospective clients’ needs and prepare and present tailored product demonstrations. 

Expectations

We will primarily rely on our Software Presentation Specialists to: 

• Provide pre-sales technical & functional software demonstrations to prospective clients. 
• Assist with pre-sales technical follow up throughout the sales process. 
• Act as a product, industry, and subject matter expert for sales representatives and marketing content. 
• Develop sales and marketing content – videos, webinars, blogs, and interviews. 
• Maintain a working understanding of Edmunds’ market position and an advanced knowledge of the local governmental marketplace. 
• Assist with proposal generation, RFP responses, sales and marketing tasks, and technical follow up. 

Requirements

We will require that our EGT Software Presentation Specialists exhibit: 

• Excellent public speaking and presentation skills.
• Ability to meet deadlines and multi-task. 
• Ability to handle demanding and high-pressure situations.  
• Ability to travel up to 50%.

Qualifications

We anticipate that our most successful Software Presentation Specialists would possess: 

• Experience with local government software.
• Experience with Edmunds GovTech MCSJ software is a plus.
• Experience presenting technical software solutions to large groups.
• 2-5 years of experience in solutions consulting and/or a product demonstration role.
• Public sector fund accounting, utility/tax billing, or payroll processing knowledge a plus. 

Location Preference

We are interested in finding the best fit for our culture and Software Presentation department at Edmunds GovTech, regardless of location. This position requires travel to our Northfield, NJ headquarters for initial training and up to 50% domestic travel thereafter.

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Apply Now

Position Description

The Data Services Intern is responsible for assisting in the execution of several critical activities throughout our ERP software implementations, including gathering data conversion/data mapping requirements, assisting with data extraction, and assisting with data conversion programming, validation, testing, and documentation. This role provides hands-on experience working within all aspects of an end-to-end data conversion process. This role reports to the Director of Data Services.

Expectations

Our Data Services Interns have the following responsibilities:

• Review and identify customer data mapping/data conversion requirements.
• Learn how to effectively utilize multiple technologies and programming languages to perform data extractions, transformations, and conversion programming.
• Work directly with Data Analysts and Implementation Consultants on data mapping documents.
• Validate that data conversions are accurate and meet project scope requirements.
• Utilize paired programming and learn how to effectively write data conversion programs utilizing both SQL, JAVA, and Python.

Qualifications

We find that our most impactful Data Services Interns meet the following qualifications:

• Anticipation of bachelor’s degree in Computer Science, Mathematics, Data Science, Data Analytics, MIS or other related fields. Dual majors or major/minors in a technical discipline and business discipline are highly suggested to apply.
• Strong analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Excellent technical ability to learn software systems and utilize various technologies/programming platforms.
• Basic to moderate understanding of technical tools such as MSSQL, MySQL, Pervasive SQL, Monarch, and Microsoft Excel to assist with various project tasks.
• Ability to utilize programming languages such as Java, Python, SQL, R, and Visual Basic are a plus but not required.

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Apply Now

Position Description

This position is responsible for interacting directly with our clients to discover and extract data from their legacy systems using databases, database back-up files, application reporting tools, and other forms of data back-up file structures. This role is a fast-paced position that involves working on multiple client engagements at various points within the SDLC. Great communication skills, being detail oriented, and overall organization skills are a must.

Expectations

Our Data Analysts have the following responsibilities:

• Extract data from multiple data sources in various formats.
• Work with internal team members on mapping client’s legacy source data.
• Validate that data conversions meet customer expectations and requirements.
• Utilize a variety of tools and programs to facilitate the data extraction process.
• Leverage technical platforms and SQL database scripts to develop data extraction methods.
• Deliver high-quality customer service.

Qualifications

We find that our most impactful Data Analysts possess:

• Bachelor’s Degree in MIS, Computer Science, Business Administration, Accounting, Finance or equivalent work experience.
• 1-3 years of experience in professional services, client implementation, and/or data migrations.
• Working knowledge of multiple system/database platforms (MSSQL, Oracle, AS400, Windows, etc.) is a plus.
• Knowledge of generalized business practices, accounting reports, financial reports, and payroll reports is a plus.
• Ability to extract data reports in various file formats.

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Apply Now

Description

The Implementation Consultant is responsible for executing several critical activities throughout our ERP software implementations including gathering business and workflow requirements, gap analysis, data conversion review, validation, training, and system configuration. 

Expectations

We rely on our Implementation Consultant to maintain and grow our customer relationships through:

• Lead clients through successful implementation of our Tax and Utility ERP Software Products
• Review and identify customer business process and workflow requirements
• Use subject matter expertise to consult clients on optimal use of our products for their business
• Educate and train users on software functionality, remote or onsite
• Work with client and QA analysts on data mapping documents while delivering high-quality customer service
• Validate data conversions are accurate and meet project scope requirements
• Provide instruction and guidance to clients for proper data review and validation
• May work with QA and Product Management teams to document and test product features and change requests
• Create training agendas, client specific process documentation, and other required project documents
• Ability to use technical tools such as MS SQL, My SQL, Adobe LiveCycle, Monarch to assist with various project tasks
• May create custom forms and reports for client specific needs
• Organize project documentation and keep internal project tracking systems up to date

Requirements

We require that our Implementation Consultant exhibit:

• Strong analytical and problem-solving skills. 
• Strong communication and interpersonal skills. 
• Excellent technical ability to learn software systems. 
• Travel required – 50-60% 

Qualifications

We find that many of our most impactful Implementation Consultant possess:

• Bachelor’s degree in Business Administration, MIS, or related field.
• Professional experience in Municipal Utility Billing, Tax Billing, or related field.

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Apply Now

Position Description

The Project Manager is a key member of the Professional Services team and will report to the Vice President of Professional Services. The Project Manager will be the primary point of contact for software implementations and will take on the responsibility planning and monitoring the project plan through successful completion and go live.

Expectations

Our Project Managers have the following responsibilities:

• Develop, and manage the overall implementation project plan from start to finish for multiple ERP software projects concurrently
• Manage project communication for all internal and external project stakeholders
• Conduct kick-off meetings and consistent project touchpoints during the software implementation
• Deliver concise project updates as needed to internal and external project stakeholders and keep internal systems up to date
• Document and communicate lessons learned to continually improve implementation processes
• Manage assignment and calendars of project resources across Implementation and Data Services team to meet project objectives
• Work with other project managers to ensure overall team resources are utilized at capacity to deliver EGT software and meet business delivery and revenue objectives

Qualifications

We find that our most impactful Project Managers possess:

• Bachelor’s Degree in Business or IT related subject area
• PMP certification preferred but not required
• Internal Candidates – Applicable knowledge and experience of EGT products preferred with a minimum of 4 years of experience working on implementations and must have worked in a senior level capacity. 

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Apply Now

Description

Edmunds GovTech Software Developers are responsible for designing, implementing and maintaining our comprehensive suite of software applications designed to enable local governments to better serve their communities. They are instrumental in developing the solutions that provide our customers with the features, functionality and user experience that they desire. Our ideal candidate should be a highly-motivated and enthusiastic software developer. They should demonstrate creativity as both an individual and a teammate and be passionate about creating solutions to meet the needs of our growing customer base.

We pride ourselves in making sure our developers feel empowered throughout the entire software development lifecycle and have the ability to influence what we build and how we built it. It is important for us to make sure EGT Developers feel they can communicate openly and express themselves throughout the process in order to drive change and improve processes. We are always innovating and coming up with new ideas and solutions that will help build their skillset. There is
plenty of room for growth and expansion for a Software Developer throughout EGT.

Expectations

Our Software Developers have the following responsibilities:

• design, implement and maintain relatively complex modules;
• conduct code review sessions with other developers and include suggest improvements or alternate strategies;
• research issues discovered by tech support and end-users and develop solutions to resolve and prevent;
• develop and update design and functional documentation;
• assist with the creation of project plans that detail the tasks required to deliver a solution;
• work in a team to ensure that client expectations are met and project schedules are adhered to;
• meet stipulated deadlines; and
• collaborate with technical and non-technical colleagues to complete projects.

Requirements

We require that our Software Developers exhibit:

• high enthusiasm for professional growth;
• the ability to communicate clearly and professionally;
• the ability to multi-task;
• strong analytical and problem-solving skills;
• the ability to spark and drive innovation;
• the ability to learn quickly; and
• the ability to self-motivate and collaborate.

Qualifications

We find that many of our most impactful Software Developers possess:

• a bachelor’s degree in Computer Science;
• strong skills in Java, Spring, Hibernate, SQL, Rest APIs, and/or Angular;
• experience with AWS/Azure/GCP, DevOps, and CI/CD is a plus;
• an understanding of quality assurance and release management processes; and
• experience developing software using a formal and structured development methodology.

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Apply Now

Description

Our EGT Customer Support Specialists are the people behind our software –the informed, friendly and supportive voice at the end of each support inquiry. They are the key ingredient in enabling our local government customers to maximize the impact of our software in service to their communities. With our internal training program and experience, they are the subject matter experts of our local government ERP software applications, and the guide to our customers’ experience with EGT.

No one is more proud than us of what our software can do to help local governments operate more efficiently, but what sets us even further apart is our team’s dedication and commitment to the customer experience. After a customer’s transition from our software implementation team, it is the Customer Support Specialist that most defines our relationship with our local government customers.

The Customer Support Specialist who dives head-first into our training programs and relationship building with our colleagues and supplements that EGT learning with additional industry materials to understand how local governments work (and specifically how enterprise resource planning software facilitates those operations) has no limit to their career path within EGT. Across each of our teams, leaders and managers, you will find people whose first experience with us was as a Customer Support Specialist.

Expectations

We rely on our Customer Support Specialists to maintain and grow our customer relationships through:

• collaboration with teammates across our organization, including our software engineers, QA analysts, data services analysts and implementation consultants, to develop a core knowledge base of our software’s functionality and interrelationship with other tools frequently utilized by our customers along with an understanding of local government ERP software industry best practices;
• timely, patient and respectful attention to our customers in receiving, troubleshooting and resolving reported issues;
• awareness of what is known and unknown, and when consultation with our subject matter experts (e.g., a software engineer or implementation consultant) is the best path to address our customers’ needs;
• maintenance of accurate and detailed records of all customer interactions to enable escalations and subsequent references to be clearly and easily ascertained; and
• creation and contribution to customer support content such as knowledgebase articles, videos, webinars and FAQs.

Requirements

We require that our EGT Customer Support Specialists exhibit:

• a customer-first service focus;
• high enthusiasm for professional growth;
• the ability to communicate clearly and professionally;
• strong problem-solving and interpersonal skills;
• the ability to multi-task;
• strong organizational and project management skills;
• the ability to learn quickly; and
• the ability to self-motivate and collaborate.

Qualifications

We find that many of our most impactful EGT Customer Support Specialists possess:

• a bachelor’s degree(computer science, accounting, economics or mathematics is a plus)
• 2+ years of customer service experience
• some technical experience(prior work with MS Office and Salesforce is a plus)

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Apply Now

Description

The Implementation Consultant is responsible for executing several critical activities throughout our ERP software implementations including gathering business and workflow requirements, gap analysis, data conversion review, validation, training, and system configuration. 

Expectations

We rely on our Implementation Consultant to maintain and grow our customer relationships through:

• Lead clients through successful implementation of EGT ERP & Finance Software Products  
• Review and identify customer business process and workflow requirements  
• Use subject matter expertise to consult clients on optimal use of our products for their business  
• Educate and train users on software functionality, remote or onsite  
• Work with client and QA analysts on data mapping documents while delivering high-quality customer service  
• Validate data conversions are accurate and meet project scope requirements  
• Provide instruction and guidance to clients for proper data review and validation  
• May work with QA and Product Management teams to document and test product features and change requests  
• Create training agendas, client specific process documentation, and other required project documents  
• Ability to use technical tools such as MS SQL, My SQL, Adobe LiveCycle, Monarch to assist with various project tasks  
• May create custom forms and reports for client specific needs  
• Organize project documentation and keep internal project tracking systems up to date 

Requirements

We require that our Implementation Consultant exhibit:

• Strong analytical and problem-solving skills. 
• Strong communication and interpersonal skills. 
• Excellent technical ability to learn software systems. 
• Travel required – 50-60% 

Qualifications

We find that many of our most impactful Implementation Consultant possess:

• Bachelor’s degree in accounting or related field. 
• Professional experience in accounting, bookkeeping, auditing, government administration or related field. 

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Apply Now