Description

The Implementation Consultant is responsible for executing several critical activities throughout our ERP software implementations including gathering business and workflow requirements, gap analysis, data conversion review, validation, training, and system configuration. 

Expectations

We rely on our Implementation Consultant to maintain and grow our customer relationships through:

• Lead clients through successful implementation of our Tax and Utility ERP Software Products
• Review and identify customer business process and workflow requirements
• Use subject matter expertise to consult clients on optimal use of our products for their business
• Educate and train users on software functionality, remote or onsite
• Work with client and QA analysts on data mapping documents while delivering high-quality customer service
• Validate data conversions are accurate and meet project scope requirements
• Provide instruction and guidance to clients for proper data review and validation
• May work with QA and Product Management teams to document and test product features and change requests
• Create training agendas, client specific process documentation, and other required project documents
• Ability to use technical tools such as MS SQL, My SQL, Adobe LiveCycle, Monarch to assist with various project tasks
• May create custom forms and reports for client specific needs
• Organize project documentation and keep internal project tracking systems up to date

Requirements

We require that our Implementation Consultant exhibit:

• Strong analytical and problem-solving skills. 
• Strong communication and interpersonal skills. 
• Excellent technical ability to learn software systems. 
• Travel required – 50-60% 

Qualifications

We find that many of our most impactful Implementation Consultant possess:

• Bachelor’s degree in Business Administration, MIS, or related field.
• Professional experience in Municipal Utility Billing, Tax Billing, or related field.

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Apply Now

Description

The Administrative Assistant will be friendly, professional, and have a good repour with all departments. Completing a variety of tasks in order to ensure all interactions with staff and customers are positive and productive.   

Expectations

We rely on our Administrative Assistant to:

• Enter and maintain accurate information in CRM platform, Salesforce
• Monitor support tickets for accurate information and correct product placement
• Provide basic and accurate information to our clients verbally or by email 
• Schedule appointments on various platforms
• Participate in company events on a needed basis
• Become familiar with all aspects of all product lines tax billing and workflows that are associated with the billing
• Occasionally greet visitors
• Answer phones on a needed basis

Requirements

We require that our Administrative Assistant exhibit:

• Good communication and organizational skills
• Good time management skills
• Excellent customer service

Qualifications

We find that many of our most impactful Administrative Assistants possess:

• Associates Degree preferred or 2 years’ experience in an office setting
• Experienced with Microsoft Suite
• Experience with Salesforce and Jive phone system a plus

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Apply Now

Description

A Customer Success Manager is responsible for ensuring customers are meeting their goals using our products and services. CSMs are customer advocates that continuously add value to the relationship by leveraging our industry expertise and deep knowledge of our customer’s needs. CSMs collaborate with internal teams such as support, product development, sales, and professional services to help improve the customer experience.

Expectations

We rely on our Customer Success Managers to:

• Drive customer adoption of products by providing a consistent and positive customer experience
• Develop an understanding of and each customer’s needs/goals and utilize our products and services to meet these objectives
• Help customers maximize ROI by ensuring they utilize our products and services completely and efficiently
• Maintain a consistent check-in cadence to identify turnover of key stakeholders and proactively manage challenges before they escalate
• Work with Product Management, Sales, Professional Services and Customer Support teams to identify common issues and their resolutions
• Facilitate prompt resolution for issues and concerns by gathering information, assessing needs and involving other departments as necessary
• Cultivate and maintain long-term relationships with customers to promote upselling additional products and services
• Leverage industry expertise to guide customers on industry trends, best practices, and innovative ways to achieve their evolving goals
• Promote continuing education tools and opportunities to empower customers to be more self-sufficient

Requirements

We require that our Customer Success Manager exhibit:

• Excellent organizational and time management skills
• Exceptional written and verbal communication skills
• Strong analytical and problem-solving skills

Qualifications

We find that many of our most impactful Customer Success Managers possess:

• Bachelor’s degree
• Knowledge of customer service practices
• Minimum of 3 years’ experience in customer success, account management, or customer service role
• Technical aptitude and ability to learn software programs (Salesforce, Salesloft, Atlassian, MS Office)

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Apply Now

Position Description

As a Project Manager, you will be responsible for the overall planning and monitoring of our Implementation projects. This includes having resource/scheduling control of our project teams and being the primary contact for the customer throughout the Implementation. You will meet regularly with customers to provide project updates and status reports through completion of the implementation and hand off to our Customer Success Team. The Project Manager will report directly to the VP of Professional Services.

Expectations

Our Project Managers have the following responsibilities:

• Manage multiple ERP software implementations from initiation through completion
• Build strong relationships and deliver exceptional customer service
• Drive project communication and act as the single point of contact for all internal and external project team members
• Conduct kick-off meetings and interviews with all project stakeholders to gather project requirements
• Work with Implementation Consultants and Subject Matter Experts to ensure optimal configuration for customer business processes
• Develop and manage the project plan to ensure proper resource allocation, schedules, client satisfaction, commitments and requirements are met
• Manage communication and resource plans for all internal and external project stakeholders
• Deliver regular clear and concise project status reports and meetings as required
• Identify project risks; assess and communicate any necessary changes to scope and/or timeline
• Demonstrate initiative and resourcefulness to ensure project is on schedule and customer expectations are met
• Accountable for successful transition of new accounts to steady support status
• Document and communicate lessons learned to continually improve and develop our implementation and customer experiences

Qualifications

We find that our most impactful Project Managers possess:

• Bachelor’s degree
• PMP certification a plus
• Strong analytical and problem-solving skills
• Strong negotiating and persuasive skills
• Experience managing software implementations preferred
• Experience as an implementation consultant a plus
• Experience in financial industry or government finance administration a plus
• Experience managing multiple projects simultaneously
• OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Apply Now

Description

Edmunds GovTech Software Developers are responsible for designing, implementing and maintaining our comprehensive suite of software applications designed to enable local governments to better serve their communities. They are instrumental in developing the solutions that provide our customers with the features, functionality and user experience that they desire. Our ideal candidate should be a highly-motivated and enthusiastic software developer. They should demonstrate creativity as both an individual and a teammate and be passionate about creating solutions to meet the needs of our growing customer base.

We pride ourselves in making sure our developers feel empowered throughout the entire software development lifecycle and have the ability to influence what we build and how we built it. It is important for us to make sure EGT Developers feel they can communicate openly and express themselves throughout the process in order to drive change and improve processes. We are always innovating and coming up with new ideas and solutions that will help build their skillset. There is
plenty of room for growth and expansion for a Software Developer throughout EGT.

Expectations

Our Software Developers have the following responsibilities:

• design, implement and maintain relatively complex modules;
• conduct code review sessions with other developers and include suggest improvements or alternate strategies;
• research issues discovered by tech support and end-users and develop solutions to resolve and prevent;
• develop and update design and functional documentation;
• assist with the creation of project plans that detail the tasks required to deliver a solution;
• work in a team to ensure that client expectations are met and project schedules are adhered to;
• meet stipulated deadlines; and
• collaborate with technical and non-technical colleagues to complete projects.

Requirements

We require that our Software Developers exhibit:

• high enthusiasm for professional growth;
• the ability to communicate clearly and professionally;
• the ability to multi-task;
• strong analytical and problem-solving skills;
• the ability to spark and drive innovation;
• the ability to learn quickly; and
• the ability to self-motivate and collaborate.

Qualifications

We find that many of our most impactful Software Developers possess:

• a bachelor’s degree in Computer Science;
• strong skills in Java, Spring, Hibernate, SQL, Rest APIs, and/or Angular;
• experience with AWS/Azure/GCP, DevOps, and CI/CD is a plus;
• an understanding of quality assurance and release management processes; and
• experience developing software using a formal and structured development methodology.

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Apply Now

Description

Our EGT Software Presentation Specialists are known as our product experts and are the lead role in our product demonstration process. The primary focus of the Software Presentation Specialist is to share information about the ERP system developed by Edmunds GovTech with prospective customers. As an EGT Software Presentation Specialist, you will work with other team members and regional sales directors to understand prospective clients’ needs and prepare and present tailored product demonstrations. 

Expectations

We will primarily rely on our Software Presentation Specialists to: 

• Provide pre-sales technical & functional software demonstrations to prospective clients. 
• Assist with pre-sales technical follow up throughout the sales process. 
• Act as a product, industry, and subject matter expert for sales representatives and marketing content. 
• Develop sales and marketing content – videos, webinars, blogs, and interviews. 
• Maintain a working understanding of Edmunds’ market position and an advanced knowledge of the local governmental marketplace. 
• Assist with proposal generation, RFP responses, sales and marketing tasks, and technical follow up. 

Requirements

We will require that our EGT Software Presentation Specialists exhibit: 

• Edmunds GovTech Software experience, preferred but not required. 
• Public sector fund accounting or payroll processing knowledge a plus. 
• Excellent public speaking and presentation skills 
• Ability to meet deadlines and multi-task. 
• Ability to handle demanding and high-pressure situations.  
• Ability to travel. 

Qualifications

We anticipate that our most successful Software Presentation Specialists would possess: 

• Bachelor’s Degree, Accounting 
• 5 years’ experience with local government finance 
• Local government software experience, Edmunds MCSJ a plus 
• Experience presenting technical software solutions to large groups 

Location Preference

We are interested in finding the best fit for our culture and Software Presentation department at EGT, with a preference for proximity to our Northfield, NJ office (see About Us below). This position requires up to 50% travel post COVID travel restrictions. 

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Apply Now

Description

Our EGT Customer Support Specialists are the people behind our software –the informed, friendly and supportive voice at the end of each support inquiry. They are the key ingredient in enabling our local government customers to maximize the impact of our software in service to their communities. With our internal training program and experience, they are the subject matter experts of our local government ERP software applications, and the guide to our customers’ experience with EGT.

No one is more proud than us of what our software can do to help local governments operate more efficiently, but what sets us even further apart is our team’s dedication and commitment to the customer experience. After a customer’s transition from our software implementation team, it is the Customer Support Specialist that most defines our relationship with our local government customers.

The Customer Support Specialist who dives head-first into our training programs and relationship building with our colleagues and supplements that EGT learning with additional industry materials to understand how local governments work (and specifically how enterprise resource planning software facilitates those operations) has no limit to their career path within EGT. Across each of our teams, leaders and managers, you will find people whose first experience with us was as a Customer Support Specialist.

Expectations

We rely on our Customer Support Specialists to maintain and grow our customer relationships through:

• collaboration with teammates across our organization, including our software engineers, QA analysts, data services analysts and implementation consultants, to develop a core knowledge base of our software’s functionality and interrelationship with other tools frequently utilized by our customers along with an understanding of local government ERP software industry best practices;
• timely, patient and respectful attention to our customers in receiving, troubleshooting and resolving reported issues;
• awareness of what is known and unknown, and when consultation with our subject matter experts (e.g., a software engineer or implementation consultant) is the best path to address our customers’ needs;
• maintenance of accurate and detailed records of all customer interactions to enable escalations and subsequent references to be clearly and easily ascertained; and
• creation and contribution to customer support content such as knowledgebase articles, videos, webinars and FAQs.

Requirements

We require that our EGT Customer Support Specialists exhibit:

• a customer-first service focus;
• high enthusiasm for professional growth;
• the ability to communicate clearly and professionally;
• strong problem-solving and interpersonal skills;
• the ability to multi-task;
• strong organizational and project management skills;
• the ability to learn quickly; and
• the ability to self-motivate and collaborate.

Qualifications

We find that many of our most impactful EGT Customer Support Specialists possess:

• a bachelor’s degree(computer science, accounting, economics or mathematics is a plus)
• 2+ years of customer service experience
• some technical experience(prior work with MS Office and Salesforce is a plus)

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Apply Now

Description

The Implementation Consultant is responsible for executing several critical activities throughout our ERP software implementations including gathering business and workflow requirements, gap analysis, data conversion review, validation, training, and system configuration. 

Expectations

We rely on our Implementation Consultant to maintain and grow our customer relationships through:

• Lead clients through successful implementation of EGT ERP & Finance Software Products  
• Review and identify customer business process and workflow requirements  
• Use subject matter expertise to consult clients on optimal use of our products for their business  
• Educate and train users on software functionality, remote or onsite  
• Work with client and QA analysts on data mapping documents while delivering high-quality customer service  
• Validate data conversions are accurate and meet project scope requirements  
• Provide instruction and guidance to clients for proper data review and validation  
• May work with QA and Product Management teams to document and test product features and change requests  
• Create training agendas, client specific process documentation, and other required project documents  
• Ability to use technical tools such as MS SQL, My SQL, Adobe LiveCycle, Monarch to assist with various project tasks  
• May create custom forms and reports for client specific needs  
• Organize project documentation and keep internal project tracking systems up to date 

Requirements

We require that our Implementation Consultant exhibit:

• Strong analytical and problem-solving skills. 
• Strong communication and interpersonal skills. 
• Excellent technical ability to learn software systems. 
• Travel required – 50-60% 

Qualifications

We find that many of our most impactful Implementation Consultant possess:

• Bachelor’s degree in accounting or related field. 
• Professional experience in accounting, bookkeeping, auditing, government administration or related field. 

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Apply Now