Careers

Description

Our EGT Customer Support Specialists are the people behind our software –the informed, friendly and supportive voice at the end of each support inquiry. They are the key ingredient in enabling our local government customers to maximize the impact of our software in service to their communities. With our internal training program and experience, they are the subject matter experts of our local government ERP software applications, and the guide to our customers’ experience with EGT.

No one is more proud than us of what our software can do to help local governments operate more efficiently, but what sets us even further apart is our team’s dedication and commitment to the customer experience. After a customer’s transition from our software implementation team, it is the Customer Support Specialist that most defines our relationship with our local government customers.

The Customer Support Specialist who dives head-first into our training programs and relationship building with our colleagues and supplements that EGT learning with additional industry materials to understand how local governments work (and specifically how enterprise resource planning software facilitates those operations) has no limit to their career path within EGT. Across each of our teams, leaders and managers, you will find people whose first experience with us was as a Customer Support Specialist.

Expectations

We rely on our Customer Support Specialists to maintain and grow our customer relationships through:

• collaboration with teammates across our organization, including our software engineers, QA analysts, data services analysts and implementation consultants, to develop a core knowledge base of our software’s functionality and interrelationship with other tools frequently utilized by our customers along with an understanding of local government ERP software industry best practices;
• timely, patient and respectful attention to our customers in receiving, troubleshooting and resolving reported issues;
• awareness of what is known and unknown, and when consultation with our subject matter experts (e.g., a software engineer or implementation consultant) is the best path to address our customers’ needs;
• maintenance of accurate and detailed records of all customer interactions to enable escalations and subsequent references to be clearly and easily ascertained; and
• creation and contribution to customer support content such as knowledgebase articles, videos, webinars and FAQs.

Requirements

We require that our EGT Customer Support Specialists exhibit:

• a customer-first service focus;
• high enthusiasm for professional growth;
• the ability to communicate clearly and professionally;
• strong problem-solving and interpersonal skills;
• the ability to multi-task;
• strong organizational and project management skills;
• the ability to learn quickly; and
• the ability to self-motivate and collaborate.

Qualifications

We find that many of our most impactful EGT Customer Support Specialists possess:

• a bachelor’s degree(computer science, accounting, economics or mathematics is a plus)
• 2+ years of customer service experience
• some technical experience(prior work with MS Office and Salesforce is a plus)

Physical Demands and Additional Notes 

• Stationary position 50% of the time. 
• Constantly operates a computer and other office equipment. 
• Occasionally move about inside the office to access files, copy machine.   
• Ability to communicate and exchange accurate information. 

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Description

Our EGT Software Presentation Specialists are known as our product experts and are the lead role in our product demonstration process. The primary focus of the Software Presentation Specialist is to share information about the ERP system developed by Edmunds GovTech with prospective customers. As an EGT Software Presentation Specialist, you will work with other team members and regional sales directors to understand prospective clients’ needs and prepare and present tailored product demonstrations. 

Expectations

We will primarily rely on our Software Presentation Specialists to: 

• Provide pre–sales technical & functional software demonstrations to prospective clients. 
• Assist with pre-sales technical follow up throughout the sales process. 
• Act as a product, industry, and subject matter expert for sales representatives and marketing content. 
• Develop sales and marketing content – videos, webinars, blogs, and interviews. 
• Maintain a working understanding of Edmunds’ market position and an advanced knowledge of the local governmental marketplace. 
• Assist with proposal generation, RFP responses, sales and marketing tasks, and technical follow up. 

Requirements

We will require that our EGT Software Presentation Specialists exhibit: 

• Edmunds GovTech Software experience, preferred but not required. 
• Public sector fund accounting or payroll processing knowledge a plus. 
• Excellent public speaking and presentation skills 
• Ability to meet deadlines and multi–task. 
• Ability to handle demanding and high-pressure situations.  
• Ability to travel. 

Qualifications

We anticipate that our most successful Software Presentation Specialists would possess: 

• Bachelor’s Degree, Accounting 
• 5 years’ experience with local government finance 
• Local government software experience, Edmunds MCSJ a plus 
• Experience presenting technical software solutions to large groups 

Location Preference

We are interested in finding the best fit for our culture and Software Presentation department at EGT, with a preference for proximity to our Northfield, NJ office (see About Us below). This position requires up to 50% travel post COVID travel restrictions. 

Physical Demands and Additional Notes 

• Stationary position 50% of the time. 
• Constantly operates a computer and other office equipment. 
• Occasionally move about inside the office to access files, copy machine.   
• Ability to communicate and exchange accurate information. 

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Description

Edmunds GovTech Software Developers are responsible for designing, implementing and maintaining our comprehensive suite of software applications designed to enable local governments to better serve their communities. They are instrumental in developing the solutions that provide our customers with the features, functionality and user experience that they desire. Our ideal candidate should be a highly-motivated and enthusiastic software developer. They should demonstrate creativity as both an individual and a teammate and be passionate about creating solutions to meet the needs of our growing customer base.

We pride ourselves in making sure our developers feel empowered throughout the entire software development lifecycle and have the ability to influence what we build and how we built it. It is important for us to make sure EGT Developers feel they can communicate openly and express themselves throughout the process in order to drive change and improve processes. We are always innovating and coming up with new ideas and solutions that will help build their skillset. There is
plenty of room for growth and expansion for a Software Developer throughout EGT.

Expectations

Our Software Developers have the following responsibilities:

• design, implement and maintain relatively complex modules;
• conduct code review sessions with other developers and include suggest improvements or alternate strategies;
• research issues discovered by tech support and end-users and develop solutions to resolve and prevent;
• develop and update design and functional documentation;
• assist with the creation of project plans that detail the tasks required to deliver a solution;
• work in a team to ensure that client expectations are met and project schedules are adhered to;
• meet stipulated deadlines; and
• collaborate with technical and non-technical colleagues to complete projects.

Requirements

We require that our Software Developers exhibit:

• high enthusiasm for professional growth;
• the ability to communicate clearly and professionally;
• the ability to multi-task;
• strong analytical and problem-solving skills;
• the ability to spark and drive innovation;
• the ability to learn quickly; and
• the ability to self-motivate and collaborate.

Qualifications

We find that many of our most impactful Software Developers possess:

• a bachelor’s degree in Computer Science;
• strong skills in Java, Spring, Hibernate, SQL, Rest APIs, and/or Angular;
• experience with AWS/Azure/GCP, DevOps, and CI/CD is a plus;
• an understanding of quality assurance and release management processes; and
• experience developing software using a formal and structured development methodology.

Physical Demands and Additional Notes 

• Stationary position 50% of the time. 
• Constantly operates a computer and other office equipment. 
• Occasionally move about inside the office to access files, copy machine.   
• Ability to communicate and exchange accurate information. 

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Position Description

This position is responsible for interacting directly with our clients to discover and extract data from their legacy systems using databases, database back-up files, application reporting tools, and other forms of data back-up file structures. This role is a fast-paced position that involves working on multiple client engagements at various points within the SDLC. Great communication skills, being detail oriented, and overall organization skills are a must. This position reports directly to the Director of Data Services.

Expectations

Our Data Analysts have the following responsibilities:

• extract data from multiple data sources in various formats.
• work with internal team members on mapping client’s legacy source data.
• validate that data conversions meet customer expectations and requirements.
• utilize a variety of tools and programs to facilitate the data extraction process.
• leverage technical platforms and SQL database scripts to develop data extraction methods.
• deliver high-quality customer service.

Qualifications

We find that our most impactful Data Analysts possess:

• Bachelor’s Degree in MIS, Computer Science, Business Administration, Accounting, Finance or equivalent work experience.
• 1-3 years of experience in professional services, client implementation, and/or data migrations.
• working knowledge of multiple system/database platforms (MSSQL, Oracle, AS400, Windows, etc.) is a plus.
• knowledge of generalized business practices, accounting reports, financial reports, and payroll reports is a plus.
• ability to extract data reports in various file formats.

Physical Demands and Additional Notes

• Stationary position 50% of the time.
• Constantly operates a computer and other office equipment.
• Occasionally move about inside the office to access files, copy machine.
• Ability to communicate and exchange accurate information.

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Position Description

As a Project Manager, you will be responsible for the overall planning and monitoring of our Implementation projects. This includes having resource/scheduling control of our project teams and being the primary contact for the customer throughout the Implementation. You will meet regularly with customers to provide project updates and status reports through completion of the implementation and hand off to our Customer Success Team. The Project Manager will report directly to the VP of Professional Services.

Expectations

Our Project Managers have the following responsibilities:

• Manage multiple ERP software implementations from initiation through completion
• Build strong relationships and deliver exceptional customer service
• Drive project communication and act as the single point of contact for all internal and external project team members
• Conduct kick-off meetings and interviews with all project stakeholders to gather project requirements
• Work with Implementation Consultants and Subject Matter Experts to ensure optimal configuration for customer business processes
• Develop and manage the project plan to ensure proper resource allocation, schedules, client satisfaction, commitments and requirements are met
• Manage communication and resource plans for all internal and external project stakeholders
• Deliver regular clear and concise project status reports and meetings as required
• Identify project risks; assess and communicate any necessary changes to scope and/or timeline
• Demonstrate initiative and resourcefulness to ensure project is on schedule and customer expectations are met
• Accountable for successful transition of new accounts to steady support status
• Document and communicate lessons learned to continually improve and develop our implementation and customer experiences

Qualifications

We find that our most impactful Project Managers possess:

• Bachelor’s degree
• PMP certification a plus
• Strong analytical and problem-solving skills
• Strong negotiating and persuasive skills
• Experience managing software implementations preferred
• Experience as an implementation consultant a plus
• Experience in financial industry or government finance administration a plus
• Experience managing multiple projects simultaneously
• OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Physical Demands and Additional Notes

• Stationary position 80% of the time.
• Constantly operates a computer and other office equipment.
• Occasionally move about inside the office to access files, copy machine.
• Ability to communicate and exchange accurate information.

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Position Description

As a Regional Sales Executive, you will be responsible to generate new business within the Edmunds GovTech organization and assigned territory.

Regional Sales Executives must be able to prospect and create leads, meet sales goals and KPI’s, and have industry experience within the municipal software sector. The Regional Sales Executive position is salary and commissions-based, and reports to the VP of Sales and Marketing. 

This position is available remote in close proximity to Alabama, Louisiana, Mississippi, or Tennessee.

Expectations

Our Regional Sales Executives have the following responsibilities:

• Meet sales objectives, goals, and KPI’s. 
• Software demonstration attendance, both virtual and on–site. 
• Cold call and prospect within the given territory. 
• Fill and maintain an active sales pipeline. 
• Work directly with the marketing department on campaigns and sales strategies. 
• Trade show and conference attendance for territory prospecting. 
• Have detailed conversations on various products, discoveries, and identify prospect needs. 
• Utilize Salesforce CRM database to record accurate activities and notes on sales opportunities. 
• Generate reports, pull accurate information, and create quotes and pricing from Salesforce. 
• Schedule appointments and meetings with current opportunities and leads. 
• Understand assigned territory competitive landscape, geography, and needs. 
• Attend sales and marketing meetings.

Qualifications

We find that our most successful Regional Sales Executives possess:

• Bachelor’s Degree (Master’s Degree is a plus) 
• Prior experience in government software sales
• Proficient using Microsoft Office Tools 
• Proficient using Salesforce CRM to record accurate activities and notes. 
• Organized and detail oriented 
• Proficient public speaking skills 
• Willing to travel up to 50% in designated territory 
• Professional communication both verbally and written 
• Ability to work as a team 

Physical Demands and Additional Notes

• Stationary position 50% of the time. 
• Constantly operates a computer and other office equipment. 
• Occasionally move about inside the office to access files, copy machine.   
• Ability to communicate and exchange accurate information.

About Us

Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.

Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.