Careers

Location & Schedule

• Northfield, NJ Corporate Office
• Monday – Friday
• 10am – 3pm

Duties and Responsibilities

• Assist in the printing and shipping of tax bills for our New Jersey clients on a Part-Time basis.
• Update printing jobs as they are started, processed and shipped by updating job statuses in our CRM system.
• Box and deliver printed material directly to clients or to direct mailing vendors when needed.
• Assist with inbound calls and inquiries from customers looking for status updates, validating proofs, updating orders, etc.
• Manage other office duties and small projects as needed.

Skills and Qualifications

• Ability to lift 40lbs
• Passionate about customer support and excellent telephone etiquette
• Strong organization and time management skills
• Proficiency in MS Office Suite
• Salesforce experience helpful
• Ability to work both remote and in an office setting
• Excellent multitasking skills
• Associates degree preferred

Duties and Responsibilities

• Lead, mentor and audit the quality of the Technical Services team to ensure inquiries are distributed and resolved within target SLA’s.
• Act as the primary escalation contact for Technical Services issues.
• Work closely with Customer Support Leadership to optimize team performance and customer experience.
• Assist the Technical Services team members in:
  • Performing server migrations & new installations
  • Diagnosing connection problems and performance issues
  • Pulling customer data from AWS hosted servers
  • Assisting on-premise customers in identifying complex network issues
• Collaborate with team members and other subject matter experts to develop knowledge and industry best practices.
• Create and produce support content such as knowledge-based articles and FAQ’s to help support personnel and end-users to interact properly with hardware and software.

Skills and Qualifications

• Bachelor’s Degree in Computer Science or related field.
• Technical Support and IT Certifications strongly preferred.
• Ability to coach and lead others in providing superior customer service and process adherence.
• Excellent communication skills to explain complex concepts.
• Quality focused & ability to manage several competing priorities.
• Experience leading technical support teams preferred.

Duties and Responsibilities

• Provide front-end product support by diagnosing problems, identifying resolutions and supplemental training to clients.
• Deliver the highest-levels of customer satisfaction by providing clients with an exceptional omnichannel support experience.
• Collaborate with team members and other subject matter experts to develop knowledge of software functionality and industry best practices.
• Maintain detailed records of all client interactions, manage client expectations, and follow-up with clients timely.
• Conduct remote and/or onsite training sessions on software functionality.
• Create and produce support content such as knowledge base articles, videos, webinars and FAQ’s.

Skills and Qualifications

• Ability to think logically with strong problem solving skills
• Knowledge of Municipal Government or Utility Billing helpful
• Strong customer service focus
• Excellent communication skills
• Superior phone etiquette
• Quality focused
• Bachelor’s Degree Preferred