Explore rewarding careers at Edmunds GovTech.
Looking to make a transformative impact on local municipalities and authorities?
At Edmunds, we’re committed to empowering our customers and our employees. That’s why we give our employees the tools they need to advance their careers and make an impact. With a generous time off policy, continuing education resources, comprehensive benefits, and much more, we enable our employees to maintain a rewarding career and a balanced life.
For more than 50 years, we have put people first—and that includes our employees. Explore our career opportunities below to find out where you fit into our collaborative, dedicated, and experienced team.
Our Core Values
Own It
We prioritize dependability, initiative, problem solving, and high quality of work to ensure that we are the most effective team and are able to enhance our clients’ experience.
Make It Better
We look for a can-do attitude, strong communication skills, creativity, and productivity to help us build better teams and foster strong relationships.
Stay Fit
We encourage our team members to remain up to date on product and position knowledge while maintaining a healthy work-life balance to regain focus and clarity.
Our Perks & Benefits
Paid Time Off & Holidays
Our solutions are built to put local government employees first, so we put our employees first. We offer a generous paid time off policy in addition to paid holidays and sick time.
Health Benefits & Paid Family Leave
With our medical/vision, dental, commuter, and life & disability benefits, we offer a base medical benefit at no cost to employees and offer paid family leave.
Fitness & Wellness
We prioritize a healthy work-life balance and support our employees in their health journeys by providing food and snacks in-office and reimbursing employees’ monthly gym memberships.
Learning & Development
We believe in a culture of continuous improvement, so we provide our employees an education reimbursement program to foster career advancement and continual learning.
401K Match
Saving for your retirement can be stressful. We’ll help with a generous company match!
Growth & Engagement
We believe in supporting our employees, clients, and community. That’s why we host various company events and participate in the community through sponsorships, fundraisers, and other charitable efforts.
Ready to start your career at Edmunds GovTech?
Explore open positions below.
Tech Services Engineer
Description
Tech Services is primarily responsible for providing technical support and escalation of our ERP software suite for both external and internal clients, as well as coordinating installs, migrations, and updates of our various software products. This role reports to the Tech Services Team Lead.
This role is located in Northfield, NJ
$50,000 – $60,000 (Employer est)
Expectations
We rely on our Tech Services Engineer to:
- Provide technical support to clients by diagnosing problems and identifying resolutions while delivering the highest-levels of customer satisfaction
- Perform server migrations, new sever installations, and assist with code updates as needed
- Diagnose connection problems and performance issues
- Collaborate with team members and other subject matter experts to develop knowledge and industry best practices
- Support Customer Support Specialists when information is needed from AWS hosted servers
- Identify processes improvements that improve efficiency and customer satisfaction
- Work with client/in-house IT to identify complex network issues and recommend potential solutions
- Maintain detailed records of all client interactions, manage client expectations, and follow-up with clients in a timely manner
- Create and produce support content such as knowledge base articles and FAQ’s to help both support personnel and end users interact properly with hardware and software
Requirements
We require that our Tech Services Engineers:
- Are able to think logically with strong problem-solving skills
- Possess strong customer service focus and superior phone etiquette
- Maintain excellent communication skills to explain complex concepts to customers
- Can to manage several competing priorities
- Are quality focused
Qualifications
We find that many of our most impactful Tech Services Engineers possess:
- A Bachelor’s Degree in Computer Science or related field preferred (or relevant experience)
- Database experience (mySql, MS SQL Server) a plus
About Us
Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.
Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.
Data Analyst
Position Description
This position is responsible for interacting directly with our clients to discover, acquire, and extract data from their legacy software systems using a wide range of technologies such as SQL, Python, and reporting systems. This role is a fast-paced position that involves working on multiple client engagements at various points within the SDLC. Great communication skills, being detail oriented, and overall organization skills are a must.
$60,000 – $75,000 (Employer est)
Expectations
Our Data Analysts have the following responsibilities:
- Work on a team of developers, analysts, and consultants focused on data acquisition and migration.
- Perform data acquisition techniques for gathering system requirements.
- Extract data from a wide variety of structured, semi-structured, and unstructured formats.
- Assist in the development of process automations using scripting languages such as Python and bash.
- Leverage technical platforms and SQL database scripts to develop data extraction methods.
- Deliver high-quality customer service.
Qualifications
We find that our most impactful Data Analysts possess:
- Bachelor’s degree in computer science, business, accounting, finance or equivalent work experience.
- 1-3 years of experience in professional services, client implementation, and/or data migrations.
- Experience with Database Management Systems (MSSQL, Oracle, AS400, MySQL, etc.)
- Experience with scripting languages such as Python, bash, PowerShell is a plus.
- Knowledge of generalized business practices, accounting, finance, and payroll is a plus.
About Us
Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.
Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.
Customer Support Specialist
Description
The Customer Support Specialist is the heartbeat of our organization. They provide exceptional customer support in a professional and positive manner while speaking to customer s via telephone or by email. Our Support Specialists are the subject matter experts of our local government ERP software applications.
$48,000-$62,000 (Employer est)
Expectations
We rely on our Customer Support Specialists to maintain and grow our customer relationships through:
- Aides in identifying a customer issue and provides a solution.
- Creates a detailed record of client interactions.
- Maintains a current case load and does regular follow ups with customers.
- Ability to accurately report software issues to the Development team.
- Conducts remote training sessions with customers.
- Creates documentation in an effort to aid customers within software.
- Collaborates with teammates and other outside departments across our organization to enhance software knowledge.
Requirements
We require that our EGT Customer Support Specialists exhibit:
- Strong communication skills
- Attention to detail
- Strong problem solving and interpersonal skills
- Ability to work under pressure and multi-task
- Self-motivated and able to work well independently
- Strong organizational skills
Qualifications
We find that many of our most impactful EGT Customer Support Specialists possess:
- Bachelor’s Degree
- Some technical experience (Salesforce, Jira, MS Office)
- Accounting/finance background is a plus
About Us
Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. To learn more about life at Edmunds GovTech, visit our Careers page.
Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.
