The Edmunds GovTech Blog

Year: 2017

By Gary Sanders | 12.27.17

As 2017 winds to a close, let me be one of the first to wish you and yours a Happy New Year for 2018! This issue marks the seventh anniversary of the Utility Information Pipeline!…

By Gary Sanders | 12.12.17

So you’ve got your online bill pay system in place and now you’re faced with what payment methods to offer. This includes which credit cards to accept and, more importantly, whether or not to accept echecks. What…

By Gary Sanders | 11.28.17

Surprisingly, over 8% of my newsletter subscribers still use an email address where the domain name doesn’t match their website address. These subscribers use email addresses such as hometownwater@gmail.com or townofhometown@bellsouth.net. While this certainly works for sending and…

By Gary Sanders | 10.31.17

Recently, I was presenting my Improving Revenue Collections for Utilities presentation to the Alliance of Indiana Rural Water Fall Conference. Part of my presentation deals with offering additional payment methods, such as bank drafts, online bill pay, and IVR…

By Gary Sanders | 10.17.17

In the last Utility Information Pipeline, I wrote about the pros and cons of metering individual premises. That article went on to briefly mention the possibly needing a compound meter, if a master meter were to…

By Gary Sanders | 09.26.17

…meter individual premises? Many of the ideas for Utility Information Pipeline articles come from personal experience working with utilities. My second-best source of ideas is from listservs I subscribe to. This topic falls into the latter category.…

By Gary Sanders | 09.12.17

A couple months ago I participated in a webinar designed to help bloggers grow their online audiences. One of the takeaways was to offer an incentive for subscribing, which I did with my free eBook, entitled…

By Gary Sanders | 07.26.17

Back in February, we took a look at cut-off fee policies and a study I did for the 2010 User Meeting. Today let’s take a look at the rest of that study and review what…

By Gary Sanders | 07.05.17

Recently, during a sales presentation, I came to the bank draft tab in our Utility Management application. I asked, as I always do, if they accepted bank drafts. The City Administrator spoke up and said he wished 99% of…

By Gary Sanders | 06.20.17

Before we get to the topic of this post, the last Utility Information Pipeline included a poll asking how you handle temporarily inactive accounts. I was pleasantly surprised to see that a majority of the poll responses do charge…

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