The Edmunds GovTech Blog

The Latest Blog Articles for Municipal Government and Utility Software

By Gary Sanders | 06.12.18

If your utility is like most, you’ve probably had to deal with rumors that surface on social media or in general conversation among your customers. If you are employed by a utility that is part…

By Gary Sanders | 05.29.18

If you’re anything like me, you’ve been inundated with emails over the last few weeks with privacy policy updates from what seems like every site you’ve ever visited. Of course, this isn’t a random occurrence…

By Gary Sanders | 04.10.18

If your utility is like most, your rates include a base (fixed) charge in addition to the usage charge. The base charge, sometimes called an administrative fee, should generate enough revenue to cover the fixed…

By Gary Sanders | 03.27.18

After the last Utility Information Pipeline issue dealing with a customer paying her entire $493 water bill in pennies as a “peaceful protest”, where I advocated for having a loose coin policy, a few readers inquired as…

By Gary Sanders | 03.06.18

Could your office avoid a protest such as the one in the news last week at the Deltona, Florida water department? A customer, upset by what she claims were extraordinarily high bills, chose to pay her $493…

By Gary Sanders | 02.20.18

As you know, the last issue of the Utility Information Pipeline was an invitation to participate in the 2018 Utility Staffing Survey. In addition to asking questions about the number of staff in various positions and…

By Gary Sanders | 01.23.18

Does your utility track non-revenue water (NRW)? Non-revenue water is the term that replaces what was formerly called water loss reporting. What is non-revenue water? Non-revenue water is defined as your total system input volume…

By Gary Sanders | 01.22.18

I’m in the midst of assisting several customers with the migration to an automated meter reading system. All of these customers are moving to AMI systems and, in so doing, are changing out all of their…

By Gary Sanders | 01.09.18

I’ve written in past years about the Fiserv Billing Household Survey, which describes consumer trends in paying bills. You can read those articles from 2013, 2015, and 2016. I’ve been checking periodically to see if Fiserv released a similar survey…

By Gary Sanders | 12.27.17

As 2017 winds to a close, let me be one of the first to wish you and yours a Happy New Year for 2018! This issue marks the seventh anniversary of the Utility Information Pipeline!…

Subscribe to Our Free Blog Newsletter

Categories

Archive

Pages: 1 2 3 4 5 6 7 19