The Edmunds GovTech Blog

Year: 2012

By Gary Sanders | 12.31.12

Believe it or not, this issue marks the second anniversary of the Utility Information Pipeline! As 2012 draws to a close, it seems appropriate to take a look back at the year… Newsletter subscribers Over…

By Gary Sanders | 12.11.12

It is standard practice for many utilities to keep security deposits in a separate bank account from the operating cash account. This makes tracking and reconciling security deposits easier, but causes unnecessary work for some…

By Gary Sanders | 11.27.12

I’ve written about many forms of payments in the past; however, one I haven’t touched on is vouchers from charities. Does your utility deal with social service agencies and church groups that make arrangements to pay utility…

By Gary Sanders | 11.13.12

Every now and then I hear someone from a utility say, “we don’t accept partial payments”. Just last week I was reviewing a prospect’s wish list for new software and one of the items stated…

By Gary Sanders | 10.30.12

Two issues ago, I wrote about offering more convenient due dates for senior citizens. Another customer friendly service you might consider offering is third party notification. Third party notification allows someone other than the customer (and the utility,…

By Gary Sanders | 10.16.12

Are your customers asking if they can receive their bill electronically rather than receiving a paper bill in the mail?  Paperless billing (or e-billing) allows a utility to present its customers with bills in electronic…

By Gary Sanders | 09.18.12

In a recent posting on a listserv I subscribe to, someone inquired if any other jurisdictions have a policy that requires employees who handle cash to make up shortages from personal funds. Most offices I’m…

By Gary Sanders | 09.04.12

I was recently involved in a training session with a group of customers, and one person complained about the number of rereads requested by their customers. She asked if any of the others in attendance…

By Gary Sanders | 09.02.12

A few issues back I wrote about a utility’s “corporate culture” and how I believe it is possible to have sound business policies and still be customer friendly. Let’s look at another way you can be…

By Gary Sanders | 08.21.12

One of the great things about my job is getting to meet people from utilities across the country and learning how they do things. One such experience happened last week while speaking at a conference…

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