The Edmunds GovTech Blog

Year: 2014

By Gary Sanders | 12.30.14

As the result of a listserv question, the previous Utility Information Pipeline included a poll asking how utilities notify customers after they have been cut off for non-payment. Poll results The poll results overwhelmingly confirmed my observation that most…

By Gary Sanders | 12.09.14

Recently, in one of the listservs I subscribe to, the question was asked about how other utilities notify customers after they have been disconnected for non-payment. I found that to be an intriguing question, because it’s not…

By Gary Sanders | 11.25.14

This is the 100th issue of the Utility Information Pipeline! When I started writing nearly four years ago, I had no idea how long this would run, but certainly the idea of 100 issues was…

By Gary Sanders | 10.28.14

If you’ve been reading the Utility Information Pipeline for any length of time, you know that bank drafts are the easiest way to collect payments. The challenge is – how do you get more customers to…

By Gary Sanders | 10.07.14

We had a new customer go live last week and, interestingly, they don’t accept cash payments in their office. This seemed odd at first, but the more I thought about it, the more it made…

By Gary Sanders | 09.23.14

When is your due date? What date do your customers think is your due date? If the answer to these two questions isn’t the same, you have a problem. Conflicting due dates In a sales…

By Gary Sanders | 08.26.14

According to the statistics for this blog, one of the top five all time posts is this one dealing with training new hires. Funnel effect One of the reasons this post is in the top five may…

By Gary Sanders | 08.12.14

Recently, I received a call from the town manager of one of our customers who is also a subscriber to the Utility Information Pipeline. The town had experienced a number of customers with higher than…

By Gary Sanders | 07.29.14

Have you seen any of the negative publicity that Detroit is getting for cutting off water to delinquent customers? I read this story online over the weekend and wasn’t surprised to read that Detroit was finally starting…

By Gary Sanders | 07.15.14

If you’ve ever asked a question and gotten the dreaded answer of “that’s the way we’ve always done it,” then your organization could be suffering from what I call TTWWADI syndrome. Is TTWWADI syndrome holding…

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