The Edmunds GovTech Blog

Month: July 2014

By Gary Sanders | 07.29.14

Have you seen any of the negative publicity that Detroit is getting for cutting off water to delinquent customers? I read this story online over the weekend and wasn’t surprised to read that Detroit was finally starting…

By Gary Sanders | 07.15.14

If you’ve ever asked a question and gotten the dreaded answer of “that’s the way we’ve always done it,” then your organization could be suffering from what I call TTWWADI syndrome. Is TTWWADI syndrome holding…

By Gary Sanders | 07.01.14

Recently, I’ve done sales presentations for several utilities that don’t charge a fee for initiating service. Excellent source of revenue Many utilities try to keep rate increases that impact all customers to a minimum, but…

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