The Edmunds GovTech Blog

Year: 2015

By Gary Sanders | 08.04.15

This is the second of three consecutive Utility Information Pipelines reporting the results of the 2015 Utility Fee Survey. 106 utilities, representing 19 states, ranging in size from 83 to 90,000 active accounts participated in…

By Gary Sanders | 07.21.15

For the past few months, I’ve been conducting the 2015 Utility Fee Survey, an update to the original Utility Fee Survey published three years ago. The survey was designed to research what fees utilities charge,…

By Gary Sanders | 07.07.15

Google has developed an online tool to determine if your website is mobile friendly. I encourage you to use it to test your website. Why is it important to be mobile-friendly? More Google searches now take place…

By Gary Sanders | 06.23.15

So, your utility has decided to upgrade to an automated meter reading system? You know all your meters must be replaced, but should your staff replace them or should you hire an outside contractor? Let’s examine some…

By Gary Sanders | 06.09.15

In one of the listservs I subscribe to, a question was recently asked about what other utilities’ deposit policies are, including deposit amounts. While I think inquiring about other utilities’ policies is worthwhile, comparing the amount of…

By Gary Sanders | 05.12.15

Two years ago, I wrote about the 2012 Fiserv Billing Household Survey and offering your customers payment choices. 2014 Billing Household Survey In December, Fiserv released the updated 2014 Billing Household Survey slideshow. In this article, I’ve recapped…

By Gary Sanders | 04.28.15

Three years ago, I wrote about being sure your utility is listed in Google Places. You can read that article here. Get Your Business Online Google has introduced a new program called “Let’s Put Our Cities…

By Gary Sanders | 04.14.15

Continuing the theme from the last Utility Information Pipeline issue, this issue analyzes the early responses to the 2015 Utility Fee Survey regarding credit cards. Early credit card acceptance results Of the 41 responses so far, 37 responding…

By Gary Sanders | 03.24.15

With 37 utilities participating in the Utility Fee Survey already, I was surprised to see how many aren’t charging the maximum returned check fee allowed in their state. Early returned check fee results Surprisingly, the…

By Gary Sanders | 02.17.15

As the result of several listserv questions, the previous Utility Information Pipeline included a poll asking which services utilities offer leak adjustments for. Poll results Overwhelmingly, the poll results indicate that most of the utilities who responded offer leak…

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