The Edmunds GovTech Blog

Year: 2016

By Gary Sanders | 12.20.16

The last Utility Information Pipeline included a poll asking if reader’s utilities have a formal customer service policy. Poll results Surprisingly, half of the utilities who responded do not have a formal customer service policy. Of those that…

By Gary Sanders | 11.29.16

The last Utility Information Pipeline addressed deceased customers and included a poll asking if reader’s utilities have a policy regarding deceased customers. Poll results I’m surprised to see only one utility has a formal policy regarding deceased customers.…

By Gary Sanders | 11.15.16

One of the listservs I subscribe to has had several questions posted regarding deceased customers and how other utilities handle the account of a person who has died. Some utilities (generally smaller ones served by a single…

By Gary Sanders | 10.25.16

The last Utility Information Pipeline addressed petty cash fund policies and included a poll asking how utilities handle petty cash purchases. Most utilities still maintain a petty cash fund and, as I advised against, only one respondent reimburses…

By Gary Sanders | 10.11.16

Recently, we were in the process of implementing a new customer on our Utility Management Software when one of our trainers called with a question. It seems this customer doesn’t maintain a petty cash fund and, instead,…

By Gary Sanders | 09.27.16

Unless your utility is an anomaly, each month you have customers who, for a variety of reasons, can’t pay their bill on time. Payment Plans The usual scenarios for customers having difficulty paying their bill…

By Gary Sanders | 09.13.16

You’ve probably read articles online or seen television news accounts of irate customers protesting a bill by paying entirely with coins. If you haven’t, just Google “coins as payment protest.” There’s even this story about a Michigan woman…

By Gary Sanders | 08.30.16

The last Utility Information Pipeline examined the Eighth Annual Billing Household Survey from Fiserv. One of the more interesting statistics from the survey was information discussing the preferred payment methods of online households. The number one choice was paying…

By Gary Sanders | 08.16.16

For the last eight years, Fiserv, a global company in the financial services industry, publishes an Annual Billing Household Survey. This survey reports trends in how consumers receive and pay their bills. Past Utility Information Pipeline…

By Gary Sanders | 07.26.16

The last Utility Information Pipeline included a poll asking how utilities handle allowing  customers to apply for service online. Completing the process in the office Based on the poll results, most utilities still require the application process…

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