The Edmunds GovTech Blog

Year: 2018

By Gary Sanders | 06.26.18

Recently, during a sales presentation, I was presented with a rate scenario I’ve not encountered in my 35 plus years of working with utilities. Rather than billing new accounts activated in the same billing period…

By Gary Sanders | 06.12.18

If your utility is like most, you’ve probably had to deal with rumors that surface on social media or in general conversation among your customers. If you are employed by a utility that is part…

By Gary Sanders | 05.29.18

If you’re anything like me, you’ve been inundated with emails over the last few weeks with privacy policy updates from what seems like every site you’ve ever visited. Of course, this isn’t a random occurrence…

By Gary Sanders | 05.12.18

This is the second of two consecutive Utility Information Pipelines reporting the results of the 2018 Utility Staffing Survey. 82 utilities, representing 20 states, ranging in size from 134 to 90,000 active accounts participated in…

By Gary Sanders | 04.24.18

For the past few months, I’ve been conducting the 2018 Utility Staffing Survey. This survey has become a biennial survey, alternating years with the Utility Fee Survey. The initial Utility Staffing Survey was in 2016 and,…

By Gary Sanders | 04.10.18

If your utility is like most, your rates include a base (fixed) charge in addition to the usage charge. The base charge, sometimes called an administrative fee, should generate enough revenue to cover the fixed…

By Gary Sanders | 03.27.18

After the last Utility Information Pipeline issue dealing with a customer paying her entire $493 water bill in pennies as a “peaceful protest”, where I advocated for having a loose coin policy, a few readers inquired as…

By Gary Sanders | 03.06.18

Could your office avoid a protest such as the one in the news last week at the Deltona, Florida water department? A customer, upset by what she claims were extraordinarily high bills, chose to pay her $493…

By Gary Sanders | 02.20.18

As you know, the last issue of the Utility Information Pipeline was an invitation to participate in the 2018 Utility Staffing Survey. In addition to asking questions about the number of staff in various positions and…

By Gary Sanders | 01.23.18

Does your utility track non-revenue water (NRW)? Non-revenue water is the term that replaces what was formerly called water loss reporting. What is non-revenue water? Non-revenue water is defined as your total system input volume…

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