7 Key Aspects to Focus on When Selecting New ERP Software
As a provider of ERP software solutions for local governments, we understand the process that organizations go through when searching for a new ERP software system. It can be a lengthy evaluation that requires careful consideration before a decision is made. When assessing new software options, it is critical to understand what assets you can improve upon and implement to ensure you making the best selection for your organization.
If you are currently in the market for new ERP software, or planning to be in the future, we recommend keeping these 7 key aspects in mind to help you evaluate your options:
Improving operations should be one of the utmost important facets when selecting new ERP software. Ensuring that your customers are taken care of in an effective and efficient manner has a strong correlation to what software you use. You want to make sure the software you are considering has a hub that houses data in one central location. This will allow for faster and more accurate access to data involving customer’s information, thus reducing staff stress and turnaround time in resolving customer inquiries.
- Data Security
Making certain that data is protected and securely stored are paramount functions when it comes to ERP software. Your customers trust that their data is safeguarded when interacting with your organization, and the software you deploy to serve them plays a vital role in maintaining their trust. Secure backups of critical data and built-in disaster recovery are two features you will want to inquire about along with any other security options that are available. On top of the security benefits that the software provides, you may also want to ask about any Managed IT Services that are available with the provider. Utilizing the same provider for software and IT services can significantly improve your data security.
- Automation and Self-Service
Eliminating repetitive processes and the need to enter redundant data manually can be remedied with the right ERP software. Having software that has the ability for customers to utilize self-service options and automation capabilities can result in the reduction of human error and less frustration. Features such as paperless purchasing and self-services portals are great examples of this type of solution. Be sure to ask potential providers about available features and how they can improve your day-to-day processes.
- Interdepartmental Collaboration
Are there disconnects or roadblocks with your staff when it comes to working with data? Referencing back to the topic of centralized data, having a software system that utilizes centralized data storage and syncs interdepartmental information can improve collaboration. With data being able to be accessed from one location, employees will be able to work with one another more effectively. A great example of this is employees from different departments being able to reference data or notes on customer accounts via the software.
- Reporting and Forecasting
Refined reporting and forecasting should be another sought after improvement in your next ERP software solution. In similar fashion, centralized data is key when it comes to this component of software capabilities. With data in one central repository, the software system is able to collect and house data across all departments to create real-time and accurate reports. Having collective data reporting available will aid in key decision making across the organization.
- Mobility and Flexibility
Increasing customer accessibility through ERP software can provide a great deal of benefits. Cloud services, mobile applications, and online portals are great features to look for in your next software as they can allow for a more mobile and flexible customer experience. Having these options available can allow customers to access information and make payments from anywhere. This can result in less foot traffic, a better customer experience, and provides higher online adoption rates.
- Cost and Savings
The last on our list, but one of the first aspects on every shopper’s mind when making a purchase. While you already know to evaluate the initial cost of the ERP software, you should also consider the hidden savings it may provide. ERP software that utilizes fully integrated modules, which work together by sharing data, has the potential to reduce administrative and operational costs. Saving your staff time saves money and reduces headaches! Keep in mind to review any available case studies offered by software providers to explore the benefits and savings their clients have experienced.