The Edmunds GovTech Blog

The Latest Blog Articles for Municipal Government and Utility Software

By Gary Sanders | 07.24.12

Do you print your bills in-house using CASS Certification and POSTNET barcodes? If so, has the Postal Service contacted you with a deadline for making the change to Intelligent Mail barcodes? If not, they will…

By Gary Sanders | 07.10.12

Does your utility have a formal customer service policy? If you do, how recently have you reviewed it? Not just read through it, but reviewed it with an eye for revisions that reflect updated policies…

By Gary Sanders | 06.26.12

As a member of the American Water Works Association group on LinkedIn, a thread asking what can be improved or help people better understand their utility bills caught my attention. That made me stop and think,…

By Gary Sanders | 06.12.12

This is the last of three consecutive Utility Information Pipelines reporting the results of the Utility Fee Survey. Eighty-eight utilities, from 15 states, ranging in size from 200 to 168,500 active accounts participated in the survey.…

By Gary Sanders | 06.05.12

This is the second of three consecutive Utility Information Pipelines reporting the results of the Utility Fee Survey. 88 utilities, from 15 states, ranging in size from 200 to 168,500 active accounts participated in the survey.…

By Gary Sanders | 05.29.12

For the past few months, I’ve been conducting a Utility Fee Survey to research what fees utilities charge and how much they charge for each fee. The results include too much information for a single issue. This…

By Gary Sanders | 05.15.12

If you’ve been reading the Utility Information Pipeline for any length of time, you’re probably aware that I’m an outspoken proponent of utilities accepting credit cards. In fact, I wrote about this all the way…

By Gary Sanders | 05.01.12

Do you have a listing in Google Places? If you don’t or if you don’t know what Google Places is, keep reading… Customers look for you online I haven’t opened a phone book in years…

By Gary Sanders | 04.17.12

Is your utility considering a move to automated meter reading (AMR) or advanced meter infrastructure (AMI)? Are you considering upgrading from an AMR system to an AMI system? Are you uncertain what the differences are?…

By Gary Sanders | 04.03.12

You’ve probably read about social networking and may even be asking yourself “is this relevant to my utility?” I’m convinced it is and will attempt to explain why… Two of the most popular social networks…

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