The Edmunds GovTech Blog

The Latest Blog Articles for Municipal Government and Utility Software

By Gary Sanders | 01.26.21

Are you charging all the fees you could…? How does your fee schedule compare with other utilities…? Here’s your chance to find out! You’re invited to participate in the 2021 Utility Fee Survey. The Utility…

By Gary Sanders | 01.12.21

Last year, I wrote about offering repayment plan options for customers impacted by COVID-19. In addition to providing payment plans, some utilities offer a customer assistance program (CAP) for customers experiencing hardship with paying their…

By Dave Schultz | 01.07.21

Does your organization have cyber insurance? Are you protected from cyber threats? How will your organization react if a disaster or cyberattack does occur? The reality is that most people are unsure about these questions,…

By Gary Sanders | 12.29.20

Each year I’ve published the Utility Information Pipeline, the last issue of the year has been an opportunity to reflect on the past year and look forward to the year ahead. Reflecting on 2020 A…

By Dave Vitti | 12.22.20

Managed IT Services have become popular in recent years, offering many benefits over the traditional break/fix model. These services deliver value and peace-of-mind to your local government agency over traditional services. Below, we will discuss…

By Gary Sanders | 12.15.20

Two posts back, I wrote about leak adjustment policies. That post included a poll asking what your utility’s leak adjustment policy is. Poll results The intent of the poll was to determine if utilities have…

By Gary Sanders | 12.01.20

Following up on the last Utility Information Pipeline about evergreen content, today’s post is another that remains relevant. As with many of the topics I write about, this one originated with assisting a customer. I…

By Vito Paladino | 11.24.20

As we approach the end of November, both our kitchen counters and desks can become cluttered with a bountiful amount of work in preparation to close out the year. The big thought on everyone’s mind…

By Dave Schultz | 11.19.20

What would you do if all of your systems crashed?   If you are unable to answer that question or cannot do so confidentially, you are likely setting your organization up for serious problems down the…

By Gary Sanders | 11.17.20

Some of the emails and blogs I subscribe to (yes, I subscribe to blogs about blogging!) encourage taking popular posts from the past and periodically updating them. Evergreen content Blog topics that continue to remain…

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