The Edmunds GovTech Blog

The Latest Blog Articles for Municipal Government and Utility Software

By Gary Sanders | 05.10.11

In this issue let’s take a look at some best practices associated with the application for service process. Require a copy of rental agreement or closing documents Have you ever been faced with a new…

By Gary Sanders | 04.26.11

How much is an adequate security deposit? As we saw in my last issue, 60 days of exposure is about the best a utility can hope for, so a sufficient security deposit needs to be…

By Gary Sanders | 04.12.11

One of the most popular classes that I teach at utility conferences is entitled “Improving Revenue Collections for Utilities”. Part of this presentation addresses minimizing what I call “days of exposure” – the number of…

By Gary Sanders | 03.29.11

Now that you’re accepting credit cards (you are accepting credit cards, aren’t you…?) have your customers caught on? If they have, my bet is that you’re now taking more credit card payments over the phone…

By Gary Sanders | 03.15.11

It is no secret that the key to avoiding bad debt and write-offs is getting your customers to pay their final bills. Today, let’s take a look at some steps you can take to improve…

By Gary Sanders | 03.01.11

This issue is primarily targeted at utilities that do not use organization-wide e-mail addresses and calendar, but even if your utility does use an enterprise e-mail system, don’t stop reading just yet – you might…

By Gary Sanders | 02.19.11

Statistics for my blog indicate that the article about convenience fees continues to be the most popular. Apparently, lots of people are searching the internet to learn more about charging convenience fees. Checkout fees now allowed If…

By Gary Sanders | 02.15.11

Does your utility accept credit cards? If your answer is “No”, then my next question to you is “Why not?” I’ve heard many reasons why utilities still don’t accept credit cards… The fees are too…

By Gary Sanders | 02.01.11

Let’s talk about your cut-off for non-payment policies, specifically how much you charge and to which accounts you assess the fee. How much is your cut-off fee for non-payment? At the 2010 Logics User Meeting,…

By Gary Sanders | 01.18.11

If your utility is like most that I’m familiar with, every month you receive more and more checks from your customers who pay their utility bill using their bank’s online bill pay software. Are you…

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