The Edmunds GovTech Blog

The Latest Blog Articles for Municipal Government and Utility Software

By Gary Sanders | 08.09.11

If you are still entering mail payments into your billing system one by one, it may be time to take a look at some other options. Today, let’s look at what some of those other…

By Gary Sanders | 07.26.11

Back in February, in issue #3, we took a look at cut-off fee policies and a study I did for the 2010 Logics User Meeting. Today let’s take a look at the rest of that…

By Gary Sanders | 07.12.11

In a meeting with a new customer recently, I was asked my opinion if they should train a new employee in-house or send the new hire to our training facility to be trained. Without hesitation,…

By Gary Sanders | 06.28.11

As an unabashed proponent of outsource bill printing, it makes me cringe when I hear someone from a utility say that they prefer to print and mail their own bills. Granted, some utilities are too…

By Gary Sanders | 06.14.11

Now that you have a website (you do have a website don’t you..? If not, please take a look at my first issue here), it’s time to see if your website can do more for…

By Gary Sanders | 05.24.11

As the weather gets warmer and summertime approaches, many utilities face the annual dilemma of how to fairly deal with customers who fill pools or have irrigation systems. Clearly, the customer is responsible for any…

By Gary Sanders | 05.10.11

In this issue let’s take a look at some best practices associated with the application for service process. Require a copy of rental agreement or closing documents Have you ever been faced with a new…

By Gary Sanders | 04.26.11

How much is an adequate security deposit? As we saw in my last issue, 60 days of exposure is about the best a utility can hope for, so a sufficient security deposit needs to be…

By Gary Sanders | 04.12.11

One of the most popular classes that I teach at utility conferences is entitled “Improving Revenue Collections for Utilities”. Part of this presentation addresses minimizing what I call “days of exposure” – the number of…

By Gary Sanders | 03.29.11

Now that you’re accepting credit cards (you are accepting credit cards, aren’t you…?) have your customers caught on? If they have, my bet is that you’re now taking more credit card payments over the phone…

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