The Edmunds GovTech Blog

The Latest Blog Articles for Municipal Government and Utility Software

By Gary Sanders | 03.23.21

As utilities have dealt with COVID-19 and being closed to the public, many have appreciated not dealing with interruptions from walk-in customers. Some are even planning to stay closed to the public, even after life…

By Dave Schultz | 03.17.21

The topics of cybersecurity and data protection continue to dominate the workplace and news. Organizations must routinely strategize to prepare for disasters and cyberattacks. Is having a secure network and backing up your data enough…

By Gary Sanders | 03.09.21

With the onset of COVID-19, many utilities scrambled to figure out how to work from home or, at the very least, work in offices closed to customers. For some utilities, this meant finding ways to…

By Dave Vitti | 03.02.21

In my previous IT blog post, Benefits of Utilizing a Managed IT Service Provider, I reviewed the different types of Managed IT Services, which have become a popular addition to our suite of product and…

By Gary Sanders | 02.23.21

We are all acutely aware of the impact COVID-19 has had on utility operations and the ability of your customers to pay their bills. For that reason, I included questions in the 2021 Utility Fee…

By Dave Schultz | 02.12.21

As we dive into 2021, we are reminded that with a new year comes new cyber risks for organizations. Our goal is to prepare and inform you on how to best handle these difficult situations.…

By Gary Sanders | 02.09.21

I was contacted over the weekend by a freelance writer who is updating an article he originally wrote in 2017 regarding utilities charging convenience fees for credit card payments. His inquiry prompted me to compare…

By Gary Sanders | 01.26.21

Are you charging all the fees you could…? How does your fee schedule compare with other utilities…? Here’s your chance to find out! You’re invited to participate in the 2021 Utility Fee Survey. The Utility…

By Gary Sanders | 01.12.21

Last year, I wrote about offering repayment plan options for customers impacted by COVID-19. In addition to providing payment plans, some utilities offer a customer assistance program (CAP) for customers experiencing hardship with paying their…

By Dave Schultz | 01.07.21

Does your organization have cyber insurance? Are you protected from cyber threats? How will your organization react if a disaster or cyberattack does occur? The reality is that most people are unsure about these questions,…

Subscribe to Our Free Blog Newsletter

Archive

Pages: 1 2 3 4 5 6 28