The Edmunds GovTech Blog

The Latest Blog Articles for Municipal Government and Utility Software

By Gary Sanders | 09.03.19

In a recent conversation with a utility who doesn’t offer bank drafts, I learned the reason why is because of a concern about the security of their customers’ bank account information from hackers. While this…

By Gary Sanders | 08.20.19

It seems I get asked the same question with each Utility Fee Survey: “Why aren’t deposits included with the Utility Fee Survey?” For starters, the obvious answer is a security deposit isn’t a fee. By definition,…

By Gary Sanders | 08.06.19

A common reason many utilities offer for why they charge a convenience fee for accepting credit card payments is, “It’s not fair for all of our customers to pay for a few who want to use a…

By Gary Sanders | 07.23.19

I’ve written in past years about the Fiserv Billing Household Survey, now called Expectations & Experiences: Consumer Payments, which describes consumer trends in paying bills. You can read those articles from 2013, 2015, 2016, and 2018. Results of the 2019 survey…

By Gary Sanders | 07.09.19

I was recently reading a blog post from a LinkedIn connection about how Gen Z Consumers Shop. I’m not really interested in how they shop, but I thought it might provide some insight into how they pay. Interestingly…

By Gary Sanders | 06.25.19

From time to time, I make use of polls to encourage reader engagement. Typically, I will publish the results of the poll in the next newsletter issue or blog post and forget about the poll. Four years…

By Gary Sanders | 06.04.19

Last week, I renegotiated my plan with my cell phone company. That’s always a tedious, time-consuming task, but my carrier does offer one nice feature. The easiest way to pay I’ve written before about why…

By Gary Sanders | 05.07.19

A big part of my work, in addition to sales presentations and consulting, is data analysis and extraction. Data extraction often involves deciphering older, flat file databases. To accomplish this, I rely on several software tools…

By Gary Sanders | 04.09.19

Have you looked into offering an insurance program to insure your customers against having to pay for the water lost when they have a leak? There are a number of for-profit companies offering leak protection insurance,…

By Gary Sanders | 03.12.19

I’ve written about why I believe outsourcing the printing of bills is a smart, labor-saving move for utilities. To underscore the labor-saving aspect of outsourcing, the results of the 2018 Utility Staffing Survey showed that 28 of the…

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