Following up on the last Utility Information Pipeline about how utilities are dealing with the COVID-19 virus, this issue will examine the financial impact of the pandemic. As you might imagine, it is not a…
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The thing on most everyone’s mind these days is the COVID-19 virus. My hope is that each person reading this is safe and taking all the proper precautions to stay healthy and not spread the…
Have you ever wondered if your office is understaffed…? Do you need to justify a new position to management…? Here’s your chance to find out! You’re invited to participate in the 2020 Utility Staffing Survey.…
Continuing with the theme of examining trends over the four years of the Utility Fee Survey – 2012, 2015, 2017, and 2019, this installment looks at application fees. An application fee, or service initiation fee,…
Recent Utility Information Pipelines have been examining trends over the four years of the Utility Fee Survey – 2012, 2015, 2017, and 2019, and this one continues that theme. With this installment, let’s take a look at what I…
The last installment analyzed cut-off fee (or reconnect fee or whatever you call your fee) trends over the four years of the Utility Fee Survey – 2012, 2015, 2017, and 2019. Based on the data, I don’t believe some utilities are charging…
The 2019 Utility Fee Survey was the fourth Utility Fee Survey, the third of which has alternated years with the Utility Staffing Survey. This means I’ve collected enough data to begin analyzing trends. Cut-off fee trends Below is…
This is the annual end-of-the-year issue, where I usually take a moment to look back on the year past and to the year ahead. This year that seems even more relevant as we say goodbye…
Over the course of the next few Utility Information Pipeline issues, I’ll be analyzing and reviewing some of the trends I observed from the 2019 Utility Fee Survey. If you need a refresher, here are…
Five years ago, I wrote about using Google Fusion Tables to create your own maps. Unfortunately, Fusion Tables will be “turned down” (isn’t that a pleasant euphemism for something that’s going to simply stop working?) on December…