During a recent presentation of our software, I was extolling the benefits of our billing software being fully integrated with our online bill pay system and our finance system. The general manager of the utility…
The Edmunds GovTech Blog
The Latest Blog Articles for Municipal Government and Utility Software
The COVID-19 pandemic has underscored the need for businesses to have a plan of action for providing the continuity of products and services in the face of unexpected circumstances. During this pandemic, it has become…
I’ve written about base charges and the pros and cons of separating the base charge from the volumetric (usage) component of your rates on the utility bill. Today we look at how the base charge…
One of the blogs I follow, The Environmental Finance Blog, from the Environmental Finance Center at UNC, recently posted about how frequently utilities bill. This blog post pointed out the trend of utilities moving to…
What is a patch? A patch is a set of code modifications to a computer program designed to update, fix or improve it. Patches are often written to enhance functionality, performance, and/or usability. Frequently, they…
Now that we’ve completed three Utility Staffing Surveys, there’s enough data to examine some trends. If you need to review any of the previous surveys, here are the links: 2016 Utility Staffing Survey Results –…
This is the second of two consecutive Utility Information Pipelines reporting the results of the 2020 Utility Staffing Survey. 116 utilities, representing 20 states, ranging in size from 232 to 285,000 active accounts participated in…
For the past few months, I’ve been conducting the 2020 Utility Staffing Survey. This survey has become a biennial survey, alternating years with the Utility Fee Survey. The initial Utility Staffing Survey was in 2016…
Strengthen Your Password Discussions surrounding passwords occur from time to time, and for good reason. Throughout our daily lives, there are dozens of accounts associated with our email addresses and/or mobile phone numbers. Whether it…
Following the discussion from the last issue about creating payment plans for customers impacted by COVID-19, today we’ll focus on ways to try to keep customers paying. But, before we do that, I have a…