I’ve written in past years about the Fiserv Billing Household Survey, now called Expectations & Experiences: Consumer Payments, which describes consumer trends in paying bills. You can read those articles from 2013, 2015, 2016, and 2018. Results of the 2019 survey…
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The Latest Blog Articles for Municipal Government and Utility Software
I was recently reading a blog post from a LinkedIn connection about how Gen Z Consumers Shop. I’m not really interested in how they shop, but I thought it might provide some insight into how they pay. Interestingly…
From time to time, I make use of polls to encourage reader engagement. Typically, I will publish the results of the poll in the next newsletter issue or blog post and forget about the poll. Four years…
Last week, I renegotiated my plan with my cell phone company. That’s always a tedious, time-consuming task, but my carrier does offer one nice feature. The easiest way to pay I’ve written before about why…
A big part of my work, in addition to sales presentations and consulting, is data analysis and extraction. Data extraction often involves deciphering older, flat file databases. To accomplish this, I rely on several software tools…
Have you looked into offering an insurance program to insure your customers against having to pay for the water lost when they have a leak? There are a number of for-profit companies offering leak protection insurance,…
I’ve written about why I believe outsourcing the printing of bills is a smart, labor-saving move for utilities. To underscore the labor-saving aspect of outsourcing, the results of the 2018 Utility Staffing Survey showed that 28 of the…
I recently saw a listserv post inquiring about the pros and cons of moving from postcards to full page bills, as well as asking about the costs associated with making the switch. In the same vein, I…
Happy New Year 2019! With Christmas and New Year’s Day both falling on Tuesdays this year, welcome to a Wednesday surprise on your first day of work in the new year! This issue marks the…
Field force automation and mobile service orders are two huge buzzwords in the utility billing software arena these days. Are you considering equipping your field service technicians with mobile devices and automating your service order…