In my previous IT blog post, Benefits of Utilizing a Managed IT Service Provider, I reviewed the different types of Managed IT Services, which have become a popular addition to our suite of product and…
The Edmunds GovTech Blog
The Latest Blog Articles for Municipal Government and Utility Software
We are all acutely aware of the impact COVID-19 has had on utility operations and the ability of your customers to pay their bills. For that reason, I included questions in the 2021 Utility Fee…
As we dive into 2021, we are reminded that with a new year comes new cyber risks for organizations. Our goal is to prepare and inform you on how to best handle these difficult situations.…
I was contacted over the weekend by a freelance writer who is updating an article he originally wrote in 2017 regarding utilities charging convenience fees for credit card payments. His inquiry prompted me to compare…
Are you charging all the fees you could…? How does your fee schedule compare with other utilities…? Here’s your chance to find out! You’re invited to participate in the 2021 Utility Fee Survey. The Utility…
Last year, I wrote about offering repayment plan options for customers impacted by COVID-19. In addition to providing payment plans, some utilities offer a customer assistance program (CAP) for customers experiencing hardship with paying their…
Does your organization have cyber insurance? Are you protected from cyber threats? How will your organization react if a disaster or cyberattack does occur? The reality is that most people are unsure about these questions,…
Each year I’ve published the Utility Information Pipeline, the last issue of the year has been an opportunity to reflect on the past year and look forward to the year ahead. Reflecting on 2020 A…
Managed IT Services have become popular in recent years, offering many benefits over the traditional break/fix model. These services deliver value and peace-of-mind to your local government agency over traditional services. Below, we will discuss…
Two posts back, I wrote about leak adjustment policies. That post included a poll asking what your utility’s leak adjustment policy is. Poll results The intent of the poll was to determine if utilities have…