The Edmunds GovTech Blog

Utility

By Gary Sanders | 10.20.20

Last week I gave my Improving Revenue Collections for Utilities presentation before a live audience for the first time since COVID-19 began. I’ve done several (and have two more scheduled) virtual presentations, including WaterPro 2020,…

By Gary Sanders | 10.06.20

The current best practice for new construction is to require a separate meter for each unit (primarily apartments or stores) in a multiple-unit building. However, some utilities have grandfathered existing apartment buildings or shopping centers…

By Gary Sanders | 09.22.20

You may be wondering how President Teddy Roosevelt’s foreign policy ideology relates to utilities, but stay with me here. Big stick diplomacy was based on the notion of negotiating (speaking softly) while having a strong…

By Gary Sanders | 09.08.20

As utility offices begin to reopen after being closed to the public due to COVID-19, I’ve heard several utility managers lament not being able to stay closed to the public. This is understandable, as walk-in…

By Gary Sanders | 08.25.20

As the impact COVID-19 was going to have on the ability of customers to pay their utility bills became apparent, most states mandated moratoriums on shut-offs of utility service. Governors issued executive orders and state…

By Gary Sanders | 08.11.20

I’ve been preparing for an upcoming Edmunds GovTalk webinar (more on that in a little bit…) and, in doing so, I’ve been researching online payment trends during COVID-19. Suspending convenience fees In my first blog…

By Gary Sanders | 07.28.20

During a recent presentation of our software, I was extolling the benefits of our billing software being fully integrated with our online bill pay system and our finance system. The general manager of the utility…

By Gary Sanders | 07.14.20

I’ve written about base charges and the pros and cons of separating the base charge from the volumetric (usage) component of your rates on the utility bill. Today we look at how the base charge…

By Gary Sanders | 06.30.20

One of the blogs I follow, The Environmental Finance Blog, from the Environmental Finance Center at UNC, recently posted about how frequently utilities bill. This blog post pointed out the trend of utilities moving to…

By Gary Sanders | 06.16.20

Now that we’ve completed three Utility Staffing Surveys, there’s enough data to examine some trends. If you need to review any of the previous surveys, here are the links: 2016 Utility Staffing Survey Results –…

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