The Edmunds GovTech Blog

Utility

By Gary Sanders | 01.12.21

Last year, I wrote about offering repayment plan options for customers impacted by COVID-19. In addition to providing payment plans, some utilities offer a customer assistance program (CAP) for customers experiencing hardship with paying their…

By Gary Sanders | 12.29.20

Each year I’ve published the Utility Information Pipeline, the last issue of the year has been an opportunity to reflect on the past year and look forward to the year ahead. Reflecting on 2020 A…

By Gary Sanders | 12.15.20

Two posts back, I wrote about leak adjustment policies. That post included a poll asking what your utility’s leak adjustment policy is. Poll results The intent of the poll was to determine if utilities have…

By Gary Sanders | 12.01.20

Following up on the last Utility Information Pipeline about evergreen content, today’s post is another that remains relevant. As with many of the topics I write about, this one originated with assisting a customer. I…

By Gary Sanders | 11.17.20

Some of the emails and blogs I subscribe to (yes, I subscribe to blogs about blogging!) encourage taking popular posts from the past and periodically updating them. Evergreen content Blog topics that continue to remain…

By Gary Sanders | 11.03.20

In case you haven’t heard, today is Election Day! Election Day Coincidentally, it’s also my birthday, as was Election Day, 1964, on my ninth birthday. One of my most vivid childhood memories is trying to…

By Gary Sanders | 10.20.20

Last week I gave my Improving Revenue Collections for Utilities presentation before a live audience for the first time since COVID-19 began. I’ve done several (and have two more scheduled) virtual presentations, including WaterPro 2020,…

By Gary Sanders | 10.06.20

The current best practice for new construction is to require a separate meter for each unit (primarily apartments or stores) in a multiple-unit building. However, some utilities have grandfathered existing apartment buildings or shopping centers…

By Gary Sanders | 09.22.20

You may be wondering how President Teddy Roosevelt’s foreign policy ideology relates to utilities, but stay with me here. Big stick diplomacy was based on the notion of negotiating (speaking softly) while having a strong…

By Gary Sanders | 09.08.20

As utility offices begin to reopen after being closed to the public due to COVID-19, I’ve heard several utility managers lament not being able to stay closed to the public. This is understandable, as walk-in…

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