The Edmunds GovTech Blog

Utility

By Gary Sanders | 04.06.21

Over the course of the past two months, I’ve been conducting the 2021 Utility Fee Survey. This is the fifth Utility Fee Survey dating to 2012 and subsequent fee surveys in 2015, 2017, and 2019.…

By Gary Sanders | 03.23.21

As utilities have dealt with COVID-19 and being closed to the public, many have appreciated not dealing with interruptions from walk-in customers. Some are even planning to stay closed to the public, even after life…

By Gary Sanders | 03.09.21

With the onset of COVID-19, many utilities scrambled to figure out how to work from home or, at the very least, work in offices closed to customers. For some utilities, this meant finding ways to…

By Gary Sanders | 02.23.21

We are all acutely aware of the impact COVID-19 has had on utility operations and the ability of your customers to pay their bills. For that reason, I included questions in the 2021 Utility Fee…

By Gary Sanders | 02.09.21

I was contacted over the weekend by a freelance writer who is updating an article he originally wrote in 2017 regarding utilities charging convenience fees for credit card payments. His inquiry prompted me to compare…

By Gary Sanders | 01.26.21

Are you charging all the fees you could…? How does your fee schedule compare with other utilities…? Here’s your chance to find out! You’re invited to participate in the 2021 Utility Fee Survey. The Utility…

By Gary Sanders | 01.12.21

Last year, I wrote about offering repayment plan options for customers impacted by COVID-19. In addition to providing payment plans, some utilities offer a customer assistance program (CAP) for customers experiencing hardship with paying their…

By Gary Sanders | 12.29.20

Each year I’ve published the Utility Information Pipeline, the last issue of the year has been an opportunity to reflect on the past year and look forward to the year ahead. Reflecting on 2020 A…

By Gary Sanders | 12.15.20

Two posts back, I wrote about leak adjustment policies. That post included a poll asking what your utility’s leak adjustment policy is. Poll results The intent of the poll was to determine if utilities have…

By Gary Sanders | 12.01.20

Following up on the last Utility Information Pipeline about evergreen content, today’s post is another that remains relevant. As with many of the topics I write about, this one originated with assisting a customer. I…

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