The Edmunds GovTech Blog

Utility

By Gary Sanders | 09.14.21

A few months ago, during a software presentation, a prospect asked about outsource printing and ebilling and mentioned that, with new software, he hoped to move to outsource billing with no increase in cost. His…

By Gary Sanders | 08.17.21

In a very early blog post, I wrote about improving final bill collection rates. That blog post mentioned using the proper US Postal Service endorsement but didn’t go into any detail about them. As I…

By Gary Sanders | 07.13.21

Eleven months ago, I wrote about the effect of suspending convenience fees due to COVID-19. That blog post focused on a utility that saw a dramatic increase in the number of customers paying online or…

By Gary Sanders | 06.29.21

Tomorrow, June 30, is Social Media Day – also known by the hashtag #SMDay – so this is a good opportunity to talk about social media use by utilities. Does your utility have a Facebook…

By Gary Sanders | 06.15.21

I was recently relayed a request from a customer inquiring about adoption rates for online bill pay and how implementing it might impact the workload for the utility. Let’s take the easy way out and…

By Gary Sanders | 06.01.21

Based on a question from a reader of my blog, the 2021 Utility Fee Survey included two additional questions which were not included in previous fee surveys: On average, what percentage of your accounts are…

By Gary Sanders | 05.18.21

Believe it or not, I remember a time when utilities didn’t accept credit cards. I also remember rotary dial landline phones, too, so… I still recall our customer who initially inquired about modifying the software…

By Gary Sanders | 05.04.21

Before I get to the topic of today’s blog post, let me take a moment to celebrate a milestone. In late 2010, I had this crazy idea of starting an email newsletter to share ideas…

By Gary Sanders | 04.20.21

Over the course of the past two months, I’ve been conducting the 2021 Utility Fee Survey. This is the fifth Utility Fee Survey dating to 2012 and subsequent fee surveys in 2015, 2017, and 2019.…

By Gary Sanders | 04.06.21

Over the course of the past two months, I’ve been conducting the 2021 Utility Fee Survey. This is the fifth Utility Fee Survey dating to 2012 and subsequent fee surveys in 2015, 2017, and 2019.…

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