The Edmunds GovTech Blog

Utility

By Gary Sanders | 06.01.21

Based on a question from a reader of my blog, the 2021 Utility Fee Survey included two additional questions which were not included in previous fee surveys: On average, what percentage of your accounts are…

By Gary Sanders | 05.18.21

Believe it or not, I remember a time when utilities didn’t accept credit cards. I also remember rotary dial landline phones, too, so… I still recall our customer who initially inquired about modifying the software…

By Gary Sanders | 05.04.21

Before I get to the topic of today’s blog post, let me take a moment to celebrate a milestone. In late 2010, I had this crazy idea of starting an email newsletter to share ideas…

By Gary Sanders | 04.20.21

Over the course of the past two months, I’ve been conducting the 2021 Utility Fee Survey. This is the fifth Utility Fee Survey dating to 2012 and subsequent fee surveys in 2015, 2017, and 2019.…

By Gary Sanders | 04.06.21

Over the course of the past two months, I’ve been conducting the 2021 Utility Fee Survey. This is the fifth Utility Fee Survey dating to 2012 and subsequent fee surveys in 2015, 2017, and 2019.…

By Gary Sanders | 03.23.21

As utilities have dealt with COVID-19 and being closed to the public, many have appreciated not dealing with interruptions from walk-in customers. Some are even planning to stay closed to the public, even after life…

By Gary Sanders | 03.09.21

With the onset of COVID-19, many utilities scrambled to figure out how to work from home or, at the very least, work in offices closed to customers. For some utilities, this meant finding ways to…

By Gary Sanders | 02.23.21

We are all acutely aware of the impact COVID-19 has had on utility operations and the ability of your customers to pay their bills. For that reason, I included questions in the 2021 Utility Fee…

By Gary Sanders | 02.09.21

I was contacted over the weekend by a freelance writer who is updating an article he originally wrote in 2017 regarding utilities charging convenience fees for credit card payments. His inquiry prompted me to compare…

By Gary Sanders | 01.26.21

Are you charging all the fees you could…? How does your fee schedule compare with other utilities…? Here’s your chance to find out! You’re invited to participate in the 2021 Utility Fee Survey. The Utility…

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