The Edmunds GovTech Blog

Utility

By Gary Sanders | 07.28.20

During a recent presentation of our software, I was extolling the benefits of our billing software being fully integrated with our online bill pay system and our finance system. The general manager of the utility…

By Gary Sanders | 07.14.20

I’ve written about base charges and the pros and cons of separating the base charge from the volumetric (usage) component of your rates on the utility bill. Today we look at how the base charge…

By Gary Sanders | 06.30.20

One of the blogs I follow, The Environmental Finance Blog, from the Environmental Finance Center at UNC, recently posted about how frequently utilities bill. This blog post pointed out the trend of utilities moving to…

By Gary Sanders | 06.16.20

Now that we’ve completed three Utility Staffing Surveys, there’s enough data to examine some trends. If you need to review any of the previous surveys, here are the links: 2016 Utility Staffing Survey Results –…

By Gary Sanders | 06.02.20

This is the second of two consecutive Utility Information Pipelines reporting the results of the 2020 Utility Staffing Survey. 116 utilities, representing 20 states, ranging in size from 232 to 285,000 active accounts participated in…

By Gary Sanders | 05.19.20

For the past few months, I’ve been conducting the 2020 Utility Staffing Survey. This survey has become a biennial survey, alternating years with the Utility Fee Survey. The initial Utility Staffing Survey was in 2016…

By Gary Sanders | 05.05.20

Following the discussion from the last issue about creating payment plans for customers impacted by COVID-19, today we’ll focus on ways to try to keep customers paying. But, before we do that, I have a…

By Gary Sanders | 04.21.20

Following up from two Utility Information Pipelines ago about how utilities are dealing with the COVID-19 virus and the last issue about the financial impact of the pandemic, this issue takes a closer look at…

By Gary Sanders | 04.07.20

Following up on the last Utility Information Pipeline about how utilities are dealing with the COVID-19 virus, this issue will examine the financial impact of the pandemic. As you might imagine, it is not a…

By Gary Sanders | 03.24.20

The thing on most everyone’s mind these days is the COVID-19 virus. My hope is that each person reading this is safe and taking all the proper precautions to stay healthy and not spread the…

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