Happy New Year 2019! With Christmas and New Year’s Day both falling on Tuesdays this year, welcome to a Wednesday surprise on your first day of work in the new year!

In the beginning, I had all kinds of ideas for topics for future newsletters. Now, eight years later, inspiration for new content isn’t as easy to come by. Many times, a conversation with a customer, a prospect, or a recent listserv post will serve as the source for a newsletter. Other weeks, the ideas don’t come so easily.

Looking back on 2018

2018 marked the completion of the second bi-annual Utility Staffing Survey. The Utility Staffing Survey, like the Utility Fee Survey in odd number years, has become a regular feature in even numbered years.

Listed below are the top five most frequently viewed blog posts in 2018, regardless of when the post was published:

How much is your late fee?

What are these barcodes on my bills?

What is your leak adjustment policy?

Do you have a cash handling policy?

What’s a compound meter?

Looking ahead to 2019

This year will include the 2019 Utility Fee Survey which will be the fourth survey of the various fees utilities charge. Previous Utility Fee Surveys were completed in 2012, 2015, and 2017.

2019 will also mark the 200th issue of the Utility Information Pipeline, so I’ll try to come up with something special for that issue!