Utility FAQ

Answers to commonly asked questions about local utility management

Is Edmunds’ utility billing software optimized for local utility districts?

Yes, we have 50 years of experience serving local governments and utilities. Our utility billing module is designed to streamline billing and collections for local government agencies and utility districts alike, enabling them to accurately track usage and avoid manual data entry.

Is there a limit on utility rates?

No, our utility billing software supports unlimited utility rates.

Does your software support different meter types?

Yes, our solution is compatible with a range of meter types, including radio-read meters, and integrates seamlessly with any meter reading software.

How can residents access their account information?

Our Online Bill Pay solution enables your residents to easily view their account information and make utility payments at any time. It directly integrates with our utility module and the Finance Super Suite to provide accurate and up-to-date insights.

Will I have access to custom reporting?

Yes, you can generate reports on billings, collections, and usage to gather meaningful insights.

Am I able to track and access utility information on-the-go?

Yes, we offer a Work Order & Meter App that integrates with our utility billing software, enabling users to complete tasks from the field. You can record meter readings, view updated reading information, approve meter replacements, and access work orders directly from your mobile device.