Case Study

Village of Chester

State:

NY

Population Served:

< 5K

Type of Organization:

Village

Deployment:

On-Premise

Former Software

KVS/Springbrook

Challenges

The Village of Chester previously used software that required two separate, unintegrated programs. This led to ongoing difficulties, especially with the reconciliation of accounts, since reports needed to be extracted from two different databases, causing room for error. Unfortunately, the Village’s software lacked the functionality and efficiencies that come with a fully-integrated system. Furthermore, their provider was acquired and could no longer provide the level of service and assurance to meet the Village’s needs.

Action

Knowing that a change in software was needed, the Village of Chester began their search for a new ERP provider. Edmunds was referred on multiple occasions, which prompted the Village to schedule a demo and learn more about the software. After a selection process in 2016, decision-makers at the Village of Chester chose to pursue Edmunds because of its fully-integrated platform, the software’s functionality, the positive references received, and the low price.

Implemented Modules

  • Finance Super Suite
  • Payroll
  • Human Resources
  • Accounts Receivable & Business Licensing
  • Tax Billing & Collection
  • Utility Billing & Collections
  • Web Inquiry & Payment Portal
  • Work Orders
  • Permitting & Code Enforcement
  • Data Vault

Results

The Village of Chester has found the fully-integrated software to be seamless and dynamic. Their previous challenges from using multiple databases to extract information for reporting is now in the past, including the potential for errors that came with using unintegrated software. Their favorite feature of the Edmunds software is the drill-down feature because of its ability to obtain the information they are looking for quickly. In the end, Edmunds has helped the Village increase their efficiency and accuracy in their daily business processes.

 

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