Are you charging all the fees you could…? How does your fee schedule compare with other utilities…? Here’s your chance to find out! You’re invited to participate in the 2021 Utility Fee Survey. The Utility…
The Edmunds GovTech Blog
Year: 2021
Last year, I wrote about offering repayment plan options for customers impacted by COVID-19. In addition to providing payment plans, some utilities offer a customer assistance program (CAP) for customers experiencing hardship with paying their…
Does your organization have cyber insurance? Are you protected from cyber threats? How will your organization react if a disaster or cyberattack does occur? The reality is that most people are unsure about these questions,…