When something goes wrong or you need help, your first thought should always be to ask for it, and who better to ask than Customer Support. In order to resolve an issue or receive the…
The Edmunds GovTech Blog
Year: 2021
More than a year has passed since the pandemic started, and we are now seeing the shift of everyday life slowly return back to normal. While this is great to see, it is important to…
Based on a question from a reader of my blog, the 2021 Utility Fee Survey included two additional questions which were not included in previous fee surveys: On average, what percentage of your accounts are…
Payroll is an essential function that every business must manage, and local governments are no exception. The ultimate argument when it comes to payroll has two faces: outsource operations or keep it in-house. While each…
Believe it or not, I remember a time when utilities didn’t accept credit cards. I also remember rotary dial landline phones, too, so… I still recall our customer who initially inquired about modifying the software…
Before I get to the topic of today’s blog post, let me take a moment to celebrate a milestone. In late 2010, I had this crazy idea of starting an email newsletter to share ideas…
Improving IT processes has been a core focus of local governments throughout the past year. You may not be aware of it, but business outcomes have a direct correlation with internal IT processes. When these…
Over the course of the past two months, I’ve been conducting the 2021 Utility Fee Survey. This is the fifth Utility Fee Survey dating to 2012 and subsequent fee surveys in 2015, 2017, and 2019.…
As a provider of ERP software solutions for local governments, we understand the process that organizations go through when searching for a new ERP software system. It can be a lengthy evaluation that requires careful…
As ransomware attacks continue to rise beyond totals reported at the beginning of the pandemic, it is clear that cybersecurity measures are growing increasingly more important. The move to remote work environments has been one…