If you read my last blog post closely, you may have been as surprised as I was to learn that nearly 4 in 5 senior citizens (79%) prefer to pay using automatic payments. I would…
The Edmunds GovTech Blog
Year: 2021
The holiday season has finally arrived! While we look forward to the annual festivities, it is also important to be vigilant for the upcoming tax season that is just around the corner. A few changes…
Past blog posts have relied on research from the Fiserv Billing Household Survey, now called Expectations & Experiences: Consumer Payments, which describes consumer bill pay trends. You can read those previous posts from 2013, 2015, 2016, 2018, and 2019. The…
October is known for falling leaves, football, and of course Halloween, but did you know it is also National Cyber Security Awareness Month? Cyber security can be a technologically terrifying subject, and as we near…
As the Postal Service increases rates while slowing delivery of the mail (what kind of business model is that?), encouraging more customers to opt in to ebilling only makes sense. Last week, as we reached…
Earlier this month, I presented How to Increase Revenues Without Raising Rates at the National Rural Water Association’s WaterPro Conference. This presentation focuses on fees utilities may not be charging but might want to consider.…
A few months ago, during a software presentation, a prospect asked about outsource printing and ebilling and mentioned that, with new software, he hoped to move to outsource billing with no increase in cost. His…
In a very early blog post, I wrote about improving final bill collection rates. That blog post mentioned using the proper US Postal Service endorsement but didn’t go into any detail about them. As I…
Most people have heard this term mentioned at some point. What exactly is a firewall though? In an automobile, the firewall is the part of the vehicle’s framework that separates the engine compartment from the…
Payroll and Human Resource personnel are integral players for local governments. Much like a good point guard, they often assist and handle a variety of complex endeavors that require a high degree of upkeep to…