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Statistics for my blog indicate that the article about convenience fees continues to be the most popular. Apparently, lots of people are searching the internet to learn more about charging convenience...
Does your utility accept credit cards? If your answer is “No”, then my next question to you is “Why not?” I’ve heard many reasons why utilities still don’t accept...
Let’s talk about your cut-off for non-payment policies, specifically how much you charge and to which accounts you assess the fee. How much is your cut-off fee for non-payment?...
If your utility is like most that I’m familiar with, every month you receive more and more checks from your customers who pay their utility bill using their bank’s...
I will be writing a bi-weekly e-mail that will focus on topics of interest to people like you who are responsible for operating a utility system as a business....