Are you considering estimating readings every other month…?
So what if your utility can’t afford the move to automated meter reading and you’re trying to cut costs? Every now and again I encounter a utility that is...
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Does it Make a Difference What Units We Bill in…?
Last week I had an interesting conversation with a customer who was dealing with an irate customer of hers who had taken his complaint before the board. It seems...
Can we charge a convenience fee for credit card payments…?
If you’ve read past issues of this newsletter, it should be obvious by now that I firmly believe utilities should accept credit cards. If you missed them, please see Issue...
How is Your General Ledger Reconciliation Going…?
Some utilities wait for their annual audit to be complete and then adjust their accounts receivable based on the auditor’s adjusting entries. Their general ledger accounts receivable balances then...
Are you following these meter reading best practices?
Many utilities are moving to automated meter reading systems such as drive-by and fixed base reading, but most still use handheld meter reading devices. If your utility is still...
Are You Still Sending Second Notices?
Do you send second notices to delinquent customers? If your answer is “Yes”, do you have a statutory requirement that requires you to send a second notice to accounts...
Are You Missing Out on the Easiest Way to Collect Payments?
Do you offer bank drafting to your customers as a way of paying their bill each month? If your answer is “No”, my next question is “Why not???”. If...
Are you taking advantage of debt set-off?
Back in March, in issue #6 we took a look at improving final bill collection rates. Have you taken all the steps I suggested and are unpaid bad debt...
How Do You Process Mail Payments?
If you are still entering mail payments into your billing system one by one, it may be time to take a look at some other options. Today, let’s look...
How much is your late fee?
Back in February, in issue #3, we took a look at cut-off fee policies and a study I did for the 2010 Logics User Meeting. Today let’s take a...