2012 Utility Fee Survey Results – Part II
This is the second of three consecutive posts reporting the results of the Utility Fee Survey. 88 utilities, from 15 states, ranging in size from 200 to 168,500 active...
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2012 Utility Fee Survey Results – Part I
For the past few months, I’ve been conducting a Utility Fee Survey to research what fees utilities charge and how much they charge for each fee. The results include too much...
Is this a metric you should be tracking…?
If you’ve been reading our blogs for any length of time, you’re probably aware that I’m an outspoken proponent of utilities accepting credit cards. In fact, During a presentation...
Is your office listed in Google Places…?
Do you have a listing in Google Places? If you don’t or if you don’t know what Google Places is, keep reading… Customers look for you online I haven’t...
Is it Time to Consider an Automated Meter Reading System…?
Is your utility considering a move to automated meter reading (AMR) or advanced meter infrastructure (AMI)? Are you considering upgrading from an AMR system to an AMI system? Are...
Should your utility have a Facebook page…?
You’ve probably read about social networking and may even be asking yourself “is this relevant to my utility?” I’m convinced it is and will attempt to explain why… You’ve...
Does everyone on your cut-off list have a current deposit?
Nearly two years ago, I wrote about adequate security deposits. The last section of that article included some best practices for deposits. Today, let’s take a more in-depth look at...
8 common website mistakes to avoid
The inaugural issue of Utility Information Pipeline pointed out several key pieces of information I think a good utility website should include. I still encounter utility websites that have...
Is it important to complete the cut-off process before billing again?
Recently, during the question/answer session after I concluded my “Improving Revenue Collections for Utilities” presentation, I was asked how important I think it is for utilities to complete the...
Top 5 reasons not to give your customers more time to pay
If you’ve heard me speak at a utility conference or you’ve been a following my blog posts for any length of time, you know that I’m an outspoken proponent...