# of results 355
Recently, during the question/answer session after I concluded my “Improving Revenue Collections for Utilities” presentation, I was asked how important I think it is for utilities to complete the...
If you’ve heard me speak at a utility conference or you’ve been a following my blog posts for any length of time, you know that I’m an outspoken proponent...
In previous posts, I’ve made mention of conducting a business review. Let’s take a look at what an outside business review entails and some reasons why you might consider...
Did you know the Postal Service adopted a policy that allows you to mail two ounces for the price of one? Known in the trade press as “2-4-1”, the...
If you’re paying close attention, you’ve realized it has only been one week since you received the last blog post. I’m making an exception this week so that I...
A previous post discussed meter reading best practices (you can read it here if you missed it) for utilities that don’t use AMR systems. Today, let’s address another best...
When I first started in this business over 30 years ago, I worked for a computer service bureau. In the early days of computers, service bureaus provided computer time...
The next issue will mark the completion of one full year of publishing the blog posts. Looking back on the past year, and realizing that the last issue for...
In my experience, most utilities review their rates regularly – in many cases, every year. While they may not conduct a full rate study each year, utilities that review...
The last post dealt with the difference between billing in thousands of gallons and gallons. After analyzing billing in both units, I concluded, “If you’re billing in thousands and...