Case Study

Town of Wilkesboro

State:

NC

Population Served:

< 5K

Type of Organization:

Town

Deployment:

Hosted

Former Software

Harris Computer

Challenges

The Town of Wilkesboro faced difficulties with simply initiating and completing daily tasks. Their software was antiquated and lacked the necessary functionality they needed. Not only was the software outdated, but their customer service was subpar and only furthered their frustrations.

Action

Wilkesboro was given the green light by town leadership to search for a new municipal management software provider in 2007. With a thoughtful vetting process established, key stakeholders completed scorecards on vendor capabilities and reference checks. After three different vendors interviewed and presented detailed product demonstrations, the town selected Edmunds’ solutions as their next generation ERP software. Wilkesboro explained that they chose Edmunds based on strong customer service, a history of constant product enhancements, and fair-priced solutions.

Implemented Modules

  • Finance Super Suite
  • Electronic Requisitions
  • AR/Business Licensing
  • Payroll
  • Human Resources
  • Employee Self-Service
  • Utility Billing & Collections
  • Tax Billing & Collections
  • Online Inquiry & Payment Portal
  • Municipal Dashboard

Results

After partnering with Edmunds in 2007, Wilkesboro’s software dilemma became a thing of the past. Edmunds was able to tailor their products based on the scope and size of Wilkesboro’s organizational needs. Edmunds provides individualized customer care, including hands-on training, Q&A segments, and ongoing support. The growth of the software platform, specifically switching to the hosted environment, allows direct connectivity with the organization and streamlines office operations as a whole.

 

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