Town of Abingdon logo

Case Study

Town of Abingdon

Town Img
  • Customer Since: 2013
  • State: VA
  • Population Served: 5K-20K
  • Type of Organization: Town
  • Former Software:

    BAI Bright

  • Implemented Modules:
    • Finance Super Suite
    • Electronic Requisitions
    • Accounts Receivable/Business Licensing
    • Payroll
    • Human Resources
    • Employee Self-Service
    • Tax Billing & Collections
    • Utility Billing & Collections
    • Permitting & Code Enforcement 
    • Permitting Self-Service
    • Web Inquiry & Payment Portal
    • Data Vault

Challenges

Prior to their switch to Edmunds GovTech, the Town of Abingdon had been using software that could not keep up with their business processes. Their previous system lacked flexibility, reporting tools, and functionality, which made their day-to-day operations difficult to manage. The town eventually decided that it was time to look for a new and affordable ERP solution that would increase their overall efficiency.


Action

When Abingdon began their search for a new ERP provider, they were looking for a top-of-the-line software that was also affordable. They found Edmunds GovTech in 2013 and were impressed by the functionality and overall ease of use. Their primary reason for selecting Edmunds was that they would receive many benefits at an affordable price.


Results

Since selecting Edmunds, Abingdon has become more organized, streamlined, and efficient. The Town enjoys the dependability that comes with purchasing any of the Edmunds solutions and finds the customer service to be unmatched. The system’s Data Vault module allows for secure and reliable remote backup, while the rest of the fully-integrated software makes the Town’s everyday business processes easy and efficient. Their favorite features of Edmunds’ software are its regular improvements, affordability, and intuitive nature. 

 


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