Sumter County Board of Commissioners

Challenges

Sumter County’s previous vendor did not meet staff expectations and the office struggled with day-to-day tasks. Reporting and budgeting were key functions being performed by County staff and their efforts to upkeep those operations were hindered due to their legacy software solution. 

Action

Sumter County reviewed their options and ultimately decided to move forward with Edmunds GovTech (EGT) as their new provider. In April of 2018, their offices went live with a multitude of Edmunds’ integrated modules to enhance office operations and capabilities. Since going live, they have added additional modules and had additional training to enhance their knowledge and use of the system with their dedicated Customer Success Manager. 

Results

The client experienced a wide variety of improvements on both reporting and budgeting functions since making the switch to EGT’s solutions. Favorite staff features include the Excel export customer report writer which allows staff to efficiently work through data and create graphs with ease. The exporting feature for budgets was also a standout aspect of the software. “It pulls notes and everything we need to be emailed to department heads for review,” said Sumter County’s Finance Director, Della Griffin. “Any adjustments that are then made can be simply imported back to the system; it is incredibly efficient.”