Case Study

Town of Indian Trail

State:

NC

Population Served:

20K-50K

Type of Organization:

Town

Deployment:

Hosted

Former Software

CityPack

Challenges

The Municipality of Indian Trail first implemented Edmunds GovTech (EGT) software as an on-premise solution back in 2011 after experiencing a lack support from their previous provider. When the pandemic started in early 2020, the Municipality once again faced a difficult scenario as they needed to find a way to keep their staff safe by finding a solution that would allow them to work remotely outside of the office.

Action

After years of reliable service, Indian Trail called on EGT again to help them find a solution. Upon reviewing Edmunds’ proposal, they chose to have EGT implement a hosted server to expand their workplace access.

Implemented Modules

  • Finance Super Suite
  • Electronic Requisitions
  • Municipal Dashboard
  • Tax Billing & Collections
  • Online Bill Pay
  • Permitting & Code Enforcement
  • Accounts Receivable

Results

Indian Trail was able to successfully have their staff work both in office and remotely throughout the course of the pandemic. They did not experience any drop off in efficiency upon switching to a hosted solution and were able to give their staff peace of mind by providing remote access to all the same software and functionality as they have in the office.

“Edmunds’ software is incredibly user friendly all the way around. Whenever we do need assistance, their support staff is always just a quick phone call away. We’re very pleased with the prompt response times.” 

Jim Wojtowicz – Finance Director