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COVID-19 – how do you keep your customers paying?

Following the discussion from the last issue about creating payment plans for customers impacted by COVID-19, today we’ll focus on ways to try to keep customers paying. But, before we do that, I have a…


COVID-19 – repayment plan options

Following up from two Utility Information Pipelines ago about how utilities are dealing with the COVID-19 virus and the last issue about the financial impact of the pandemic, this issue takes a closer look at…


COVID-19 – what will the financial impact be?

Following up on the last Utility Information Pipeline about how utilities are dealing with the COVID-19 virus, this issue will examine the financial impact of the pandemic. As you might imagine, it is not a…


COVID-19 – how are you responding?

The thing on most everyone’s mind these days is the COVID-19 virus. My hope is that each person reading this is safe and taking all the proper precautions to stay healthy and not spread the…


An updated look at leak adjustment policies

Some of the emails and blogs I subscribe to (yes, I subscribe to blogs about blogging!) encourage taking popular posts from the past and periodically updating them. Evergreen content Blog topics that continue to remain…


Is your security deposit keeping pace?

Last week I gave my Improving Revenue Collections for Utilities presentation before a live audience for the first time since COVID-19 began. I’ve done several (and have two more scheduled) virtual presentations, including WaterPro 2020,…


Is it possible…?

As utility offices begin to reopen after being closed to the public due to COVID-19, I’ve heard several utility managers lament not being able to stay closed to the public. This is understandable, as walk-in…


How are you responding post-moratorium?

As the impact COVID-19 was going to have on the ability of customers to pay their utility bills became apparent, most states mandated moratoriums on shut-offs of utility service. Governors issued executive orders and state…


The effect of suspending convenience fees

I’ve been preparing for an upcoming Edmunds GovTalk webinar (more on that in a little bit…) and, in doing so, I’ve been researching online payment trends during COVID-19. Suspending convenience fees In my first blog…