Case Study

Town of Middletown

State:

DE

Population Served:

20K-50K

Type of Organization:

Town

Deployment:

On-Premise

Former Software

Harris, SB Client, Blackbear, iHelper

Challenges

The Town of Middletown outgrew their previous software, which made their day-to-day operations difficult to manage. Even though their software was provided by the same company, the modules they were using lacked integration and key functionalities like basic reporting. Unfortunately, the difficult-to-use software and lack of support resulted in the Town spending weeks on simple tasks, such as importing payments.

Action

Middletown was ready to make the switch from their outdated, complicated system to a fully-integrated ERP solution. When considering a new provider, the Town’s goal was to find software that was easy-to-use and that would simplify their daily processes. After several demos and ERP evaluations, Middletown chose Edmunds’ software as their next ERP software solution in 2011.

Implemented Modules

  • Finance Super Suite
  • Electronic Requisitions
  • Accounts Receivable/Business Licensing
  • Developer’s Escrow
  • Payroll
  • Human Resources
  • Tax Billing & Collections
  • Utility Billing & Collections
  • Electric Billing & Collections
  • Work Orders
  • Fleet Maintenance
  • Inventory
  • Permitting & Code Enforcement
  • Web Inquiry & Payment Portal
  • Virtual Terminal
  • Interactive Voice Response
  • Municipal Dashboard
  • Permitting Self-Service
  • Employee Self-Service

Results

The Town of Middletown has found the fully-integrated software to be intuitive and robust, with the functionalities they were looking for. Their staff was able to learn and use the software without having to spend additional time and money on complicated customizations. Now, they experience greater efficiencies, especially when it comes to tax payments. Their decision fulfilled their goal to streamline their processes and increase their productivity. Overall, this gave Middletown the opportunity to focus on their customers and grow alongside their ever-changing community.

 

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